Got a call to let me know my package had shipped, which was great because I didn't know if there would be any difficulty getting the rx info from my vet. Not only was it all handled and on its way, Andrew recognized the meds as indicative of a chronic liver situation and did the math to demonstrate the value of a Pet Plus enrollment for my dog. I appreciated the savings and the empathy regarding her wellbeing.
Review by Jainaba Cioclu2 weeks ago
Peggie Johnson handled the refill prescription for my dog and made the process simple and fast. I appreciated her verifying my mailing address as well as my email. In addition I learned from Peggie that PetCareRx now sells dog food. She looked up my specific food dog and gave me the weight options and prices. Next time I need food, I will be inclined to order from PetCareRx since Peggie was so helpful and kind. Thank you PerCareRx for the reminder post card that I needed to reorder my 4-legged Furry Friend's Heart worm medication! Sandy B.
Review by LaarniM Gyves1 month ago
I placed my first order on PetCareRx and shortly after, I received a call from Andrew to confirm a few things. Andrew was a pleasure to work with! He asked not only about me but asked about my pup as well. He gave a great overview of the process and helped me save some money on the items I would need to order on a recurring basis. During these crazy times, my short conversation with Andrew was a welcome respite. I look forward to working with and using PetCareRx for all of my pet care needs!
Review by RalfKaitlyn1 month ago
I ordered a few toy ducks for my dog and unfortunately I received a product that looks completely different than what was advertised. I sent my dedicated rep, Michelle, an email for assistance with the order and she was the best! There was no back-and-forth - she immediately processed a refund for me and is even going to make sure the photos on the product page are updated. I wish everyone was this understanding and thorough. Great experience overall :)
Review by CAskins2 months ago
I spoke to a very nice representative, Andrew, who explained the benefits of PetCareRx and ordering wholesale. I have a cat with special needs and normally get my things through Amazon, but found out that switching to a wholesaler will save a lot of money. Would recommend this site to anyone who spends on quality items for their pet!!
Review by EvieJ Svedise2 months ago
Wow! Andrew Singer is Awesome ! He provided Excellent customer Service!
A++++++ I will definitely be ordering all of my prescriptions and prescription dog foods from PetCareRX. Thanks a Million Andrew!
Review by Jennyagutter Derrow2 months ago
First of all I found it very easy to navigate the site. I am unable to get my dogs prescription due to the Caronavirus, my vet asked that we use online service and I'm so glad I found Petcarerx. I got a very friendly and helpful call from Andrew, a Petcarerx rep after I placed my order, to let me know they would be contacting my veterinarian and that the order would be on its way. We set up easy monthly delivery, and I saved lots of money. It's great!
Review by Elie Dezos2 months ago
I had the pleasure of speaking with Andrew Singer today. He made ordering medication for my elderly dog so easy! Thank you Andrew for answering my questions and putting me at ease!
Review by Arlus2 months ago
The agent, Andrew Singer, is very good and convinced me to try your Pet Plus plan as I had been undecided about trying it. Otherwise I have been very satisfied with PetCareRx products and prices for my two dogs. Also, I liked being personally notified about the status of my orders with a phone call. Thank you.
Review by Carlyna2 months ago
The gentleman I spoke with over the phone was well informed, conducted himself professionally and efficiently! I felt secure that my order was being handled with care. It was an absolute pleasure speaking with him and I would recommend this company to my friends for all their pet needs.
Review by Ridley Suptic2 months ago
My customer service rep was awesome. I get a good price for my dog's meds. I am a Pet Care member for 5 years
Review by Threee Webeling2 months ago
Peggie Johnson was uplifting, happy and eager to help me. She made my day by being so positive and helpful, especially during these troubled times.
Review by ZakZ2 months ago
Andrew was absolutely lovely and very helpful with giving me the best deal. Love that the meds are USA! Referring my friends to you!!
Review by Reqlay2 months ago
In an age when most businesses really don't care about customers ( especially online businesses)because they can just replace you with the next customer. It was refreshing working with CS Rep Andrew Singer! He was so so helpful! I have not received my CoCo's meds as of yet, but we definitely are off on the right foot! Thanks, PetCareRX and Andrew!
Review by Essene2 months ago
I ordered medicine for my cat. Andrew called to find out more info about her and tell me about the PetPlus Plan. I asked a lot of questions and he gave me prices for things I use. I told him I needed to do due diligence and check it against what I have paid in the past, which he said was no problem. The prices are indeed better and free shipping helps tremendously! Andrew continues to follow up and answer questions.
The only thing I don't like is right now PetCareRX is having a site-wide 25% off sale and you can't use that on top of your member discount. Yes, the member discount is better, but we also don't get to use the same discount available to everyone else. Just saying...
Review by Nollen2 months ago
I want to thank Peggy for her great customer service. She worked through a dilemma I made accidentally ordering the wrong dosage of a medication. I will continue to participate in the PetPlus Program with great outcomes like this one. Thank you, Peggy!
Review by Markeyetta Krogdahl2 months ago
I wish I would have come here before joining their club. I paid to join the club price and order my dogs' prescriptions over 2 weeks ago. This happened because a man names Andrew kept calling me relentlessly saying my order had been cancelled, and to please call him back.
I did so, and he claimed resubmitted the order for me- but not before I agreed to enroll in their club discount plan. I reluctantly did because he quoted me a great price for the two prescriptions I needed, and honestly, he wouldn't stop asking.
After I got off the phone with him, I was charged for the membership, yet, again, my order never went through.
I called back and spoke to another representative yesterday, who said there was absolutely no record of my order the second time from Andrew sending it through.
Now my dogs are almost a full month behind on their medication, and all I've done is pay for a membership that it seems like I won't ever be able to use.
Review by Crevalle3 months ago
Becoming a member does save you money over the course of a year. Good selection of products and the best prices on prescription medications. I only wish PetCareRx carried a full compliment of bird ( Macaw ) supplies as they do dog and cat. Good food, medications and toys for birds are hard to find. Hopefully someday in the near future! P.S. - I also have a 400 gal. salt water reef tank hint, hint! :)
Review by Elveeca3 months ago
Andrew is a pleasure to order my baby's medication from. He went above and beyond to get every detail necessary to insure I was ordering the proper dosage for her weight and height. He helped me save a whole lot of money on my prescriptions. I would honestly recommend PetCareRx to any one who has pets. Not only for medication, they also have quality pet food. And great customer service... Plus, you don't even have to leave your home to go searching for the product you want or need, they ship it to your house.
Review by IWatchYouOutsideYourWindowWhileIEatRamen Bruedle3 months ago
I signed up for the Pet Care program and with this saved money on my overall year of purchasing Trifexis. This company so far is the least expensive but, with high quality control of trifexis that I have found so far! Why pay extra if you don't have too! Andrew was my sales rep and explained all the numbers to me as it seemed too good to be true but, in the end he was correct! Thanks PetCareRX for the savings!
Review by Ayim3 months ago
I have been using PetCareRx for about a year now and have had only great experiences with them. From medications to food and toys, everything arrives correct and in perfect condition. Each time I have called the customer service personnel have been very pleasant and helpful. I have so many good things to say and nothing negative at all. 5 stars!!
Review by RainbowX Eom3 months ago
Recently, I ordered some meds for my 17 year old dog that allow her to eat blended food without throwing it up. Knowing that her time was imminent, we unfortunately had to put her down over the weekend. But for the meds that had not been opened, they allowed me to return them. I'm so grateful for that as we have spent a lot on this dog to keep her comfortable until her time came.
Review by Whodat3 months ago
Peggy Jonston, The service Peggy provided, was extremely professional, and very helpful she was so patient.in explaining to me over and over. to help me understand the process. Thank you for having her on your team.
Review by Yashkun Fernandez3 months ago
I had trouble navigating the website as well as some items being out of stock; I called and got Peggie as my customer service rep who was wonderful!! She was patient, sweet and very helpful in adjusting my order, fixing my profile, getting simparica added to the order and explaining my account to me to make sure I get the correct discounts on my next order. I feel so much better and understand now how both my petplus and pet RX account works.
Thanks! Lucia Cifonelli
Review by Ahnet3 months ago
During this national crises I turned to no-line ordering as much as possible. I originally ordered thru Chewy as it is most commonly known but found that (1) they didn't have what I wanted and (2) shipment was delayed. I turned to PetCareRx as I used them once a long long time ago, and instantly found what I needed (easy website), ordered and on the last order, received it within days (48 hrs) with no shipping costs! Love it and have already been recommending to others who were completely unaware and only used Chewy!