Today is May 28th, 2020. I placed my order on April 24th. I have yet to receive the items I ordered from PatPat. The items have been sitting in Fremont,CA with a customs broker since May 5th.
Before ordering, I read that Pat Pat takes forever for shipping. With shipping from China, I though that the longest part of my wait would be with my items making it to the US. Now that they are in the country and have been held up for almost a month, I have no confidence in PatPat. From looking at past reviews that date back to 2017, I can see that this has been and ongoing issue and Pat Pat clearly has no intention on improving the timliness of their shipping. Their communication is slow, patronizing and full of excuses. I have asked for a refund and have not received a reply yet. I will probaly just wait for my items and hope they still fit my toddler when they arrive. I most definitely will not be ordering from them again. I am a budding Mommy and Me influencer and I will post a review of the items when they arrive to warn other moms not to order their Mommy and Me outfits from PatPat unless they are planning to wear them months later.
Review by Heather Soelberg1 week ago
Ordered April 20. Claims "order will arrive in 5-9 business days after it's shipped." Order allegedly departed May 17, 2020 at 5:15 pm. The shipping partner is STILL awaiting item as of May 28.
Review by Dashuna Fields1 week ago
So far, I am still waiting for my order. I ordered on April 28, 2020 and it said delivery will be between May 7-10. We’ll it’s May 27 and still nothing. I do have a tracking number and let me tell you, the tracking info is a bit strange. Nothing I’m used to at all. I swear by the time I get the damn clothes and sneakers my 1 year old will have outgrown them. I have emailed with zero response. We’re still having these issues in 2020. Even with the pandemic, I have ordered everything from so many companies (don’t judge, I’m bored during this quarantine) and I haven’t had any issues with my order getting to me. I’m in a Covid hot spot and I haven’t had issues with anyone else. Not PatPat, they are horrible. I’ll let y’all know if I ever get my order. Now after seeing these horrible reviews, I will probably need to throw the items in the garbage anyway. Or use the materials to make masks!! So many great reviews makes me wonder who those people really are. They CAN’T be real customers. Ok I’m rambling now. Ok bye.
Review by Brenda2 weeks ago
I’m furious that I spent a lot of money with them and it has been over a month that my order is still processing.
Never buying from them ever again.
Review by Ashley N Kirby2 weeks ago
YALL WHEN I TELL YOU GUYS I SHOULD HAVE DONE BETTER RESEARCH I MEAN IT! IT HAS BEEN A MONTH IN A HALF SINCE IVE ORDERED AND I HAVE EMAILED THEM MULTIPLE TIMES WITH NOTHING! THEY RESPONDED ONCE AND TOLD ME THAT MY PACKAGE WAS SHIPPED OUT WHICH WAS STRAIGHT BULLCRAP!! I REQUESTED A REFUND THEY WONT EVEN RESPOND!! I LIKED THEIR CLOTHES AND WANTED TO GIVE THEM A TRY BUT NEVER WILL I EVER WASTE MY MONEY HERE AGAIN I TOOK A COMPLETE LOST! I DIDNT GET THE CLOTHES OR MY MONEY BACK!!
Review by Hazel2 weeks ago
I placed an order more than a month ago and I still haven't received my order. I was 36 weeks pregnant when I did. My baby was born and still haven't received. Is ridiculous. I won't ever purchased with this company ever again.
Review by Joy2 weeks ago
I have not received my order or order update after making a purchase 4 weeks ago. I wish I would have seen this site before I purchased. !!SCAM!!
Review by Tino Bradica2 weeks ago
I placed an order April 13th 2020 and have not received it yet. My Granddaughters birthday was May 15th 2020 and I had nothing to give her. I have made many purchases in the past. I received an item on a previous order that was just a bit too big for her. I asked to return it for a smaller size. I did get some resistance before they agreed to send a smaller size. I placed the order right after the complaint and now I am waiting. I do believe my delays have been intentional. The only response I received was after I complained about the delay. The very next day I get an update on the order that it was now packed and being prepared for shipping.
I would only order from this company knowing I do not need the items anytime soon or ever for that matter.
The internet is full of many similar companies to purchase from with better service.
Very upset previous customer.
Review by Kyra LAWS3 weeks ago
It's so unfortunate that this order will be my last one. I've never purchased something that was in process for 7 days and not be able to cancel, and to later be told that it's on back order. Why not send what was available? Why not return payment until said items can be shipped? I think I'll report you all to the BBB!
A very disappointed customer!
Review by MC1 month ago
I ordered from PatPat a Month ago The order said I would get it by April 22nd at the Latest. I have not received my order yet here on May 5th. I called them today to find out why it left California April 27th and it is not here yet. The lady on customer service told me to just keep waiting. She did not know where the order is. She stated it was traveling internationally. I said But it Supposedly just left California 8 days ago. She told me it could be an additional 11 to 15 days from Today. She kept saying don't worry we are taking care to watch your package so it will arrive. yet she don't know where it even it! She didn't try to help me at all she just kept telling me to wait and if it didn't arrive this month to call them and they will try to help me then.. I ordered these items for a baby shower that is on May 8th. I thought I had Plenty of time for it to get here due to their arrival dates they claimed. I had to buy my niece all new gifts for this weekend. I will Never order from them again.
Review by Linsie McLellan1 month ago
I’ll start by saying I wasn’t expecting the best items, but I was expecting wearable. Absolutely the worst quality clothing I have ever purchased, very disappointed. The sizing was off on 2/3 items (I did measure and read all available sizing information) and the cheap fabric on the dresses was very see through. You would not be able to wear these clothes outside of the house. Thankfully each item wasn’t too expensive (this should have been my warning), but I did waste $50 and had to wait 3 weeks for the package to arrive. Save yourself the money, hassle and disappointment and DO NOT buy from PatPat!
Review by you1 month ago
Review by Edlyn Bisuna1 month ago
I ordered 1 month ago, my orders haven't arrive yet.
Review by Breann Jordan Studebaker1 month ago
I think they need to be more transparent on their delivery dates. I ordered 7 items the beginning of the month and my date was the 11-15. Then I received a email saying my items aren’t at the warehouse and who knows when I’ll get my items. 7 days later I got a email saying all my items have arrived and my delivery date was the 18-22. And now I have a email saying it’s been in Fremont CA for 4 days and who knows when I’ll receive my items.
Cute stuff but by the time I get it my kids will have outgrown the things I ordered.
Review by Melody thomas1 month ago
Don’t trust the shipping dates before you place the order it’s misleading. I ordered face mask only because it said will receive your order in 5-9 days as soon as I hit place order it changed to will receive in 5-9 days After Shipped in total it will take more than 13 days per customer service. Also customer service didn’t seem to care only asked if I want them or not when they should have expedited the items so it can arrive in the time the site originally stated. Needless to say this was my first and last time shopping here
Review by Selyl3 months ago
Do not do business with Patpat. I ordered weeks ago. It said it would take 3-5 business day, more like 3-5 WEEKS. When I contacted them via email, they said 15 to 25 business days. When I requested a refund, they said it's being reviewed. Then another email said they can't issue my refund.
I'm STILL waiting for my order. I had to reschedule our family photoshoot twice. I ended up contacting my bank. Emailing customer service is a waste of time, all you will get is automated replies. When they give you a tracking number it lead to nowhere. SAVE YOUR MONEY!!!
Review by DawnV3 months ago
my order took too long to arrive.
They never sent me information about how the shipment was going even when I arrived.
Gloria Duque, Miramar Fl.
Review by Vanisha VanDuser4 months ago
I ordered several outfits for my 2 daughters and love them all. Very cute and good quality. Shipping wasn't too long either.
Review by Prego4 months ago
I bought some clothes for myself, while waiting for the package found out that I was pregnant. Contacted customer service and Pearl B. was very responsive (even though it was a weekend), very accommodating, generous and respectful to the situation. Clothing is good quality perfect for the summer won't be able to wear it though. Kids clothing was spot in in sizes and just as bright as pictured.
Review by Moorglade Nowka4 months ago
Pearl B. provided excellent customer service. Quick response time and appropriate solution to questions. Will use Patpat again!
Review by Thavakumar5 months ago
I ordered these pjs for Christmas 2018 which didn't arrive until way after Christmas, so I decided to just use them for this Christmas. I just put them up and we tried them on this morning for our Hawaii Christmas picture on the beach... what a joke. I'm a small lady and the small pjs legs were completely different sizes, one leg is so tight the material is stretched so think you can see through it, the other leg is okay. The top to the pjs is also to short. They are very cheaply made. I'm very disappointed considering I didn't complain from last year. My husbands an x-large and his fit fine. I think this is a site where you never know what you're going to get. I will never order from this company again. Pretty much ruined our Christmas photos.
Review by Adalyd5 months ago
First time ordered from Pat Pat. I love the two items I ordered, however the other two items does not suit me. I asked for refund and the customer service was excellent. They issue me a refund straight away. The only thing that could improve will be a faster delivery.
Review by FoxysWorld Markovskij5 months ago
I ordered over $300 worth of Christmas jammies for my son's family and daughter's family. One order came in just a few weeks, the other sat in holding with some "partner " agency for weeks. I kept emailing them. The 2nd order was finally received and they credited me 50% to be used on their site. It happened again!! The order has been sitting at some "vendor" since 12-18 with no movement. I will never order from them again!!
Review by Esconomics Milkbar5 months ago
I wish I could of chosen 0 stars. DONT WASTE YOUR TIME OR MONEY!
I wish I could of chosen 0 stars. I do a lot of online shopping, I would NEVER even bother with this site again. Let's pretend the website actually let you click anything & didn't have several glitches, they fail to even notify you if your packages will be arriving late. Or in my case, to let you know after 11 days, they haven't even bothered to PROCESS the payment. As I prep for a family vacation, I thought it would be cute for all of us to have matching outfits, after several back and forth emails to finally get to the heart of the matter, they explained the women's suit was not available, so I'm sure you're thinking "then why didn't it say "out of stock" on the site?" Or even send an email to let me know? I also was wondering the same. So now come to find out after inquiring myself, shipping is NOT what they advertise (up to ten days) the shipping is also NOT the estimated arrival, otherwise I would have had my packages January 4-8th, yet my packages weren't even processed lol. So further frustration lies when I contacted them to explain these issues, the immediately offered me a 20% refund, if I continued on with the order, I simply asked when it would be arriving if I chose that route & they responded with "We apologize for the inconvenience but we cannot guarantee the delivery time of the order" so what you're saying is, I paid $120 dollars to not know when my packages are coming? Well, after 19 emails back and forth, they are sending a refund but ALSO didn't mention when that would be until I once again required, come to find out it "USUALLY" is "processed 7-15 days depending on bank holidays and excluding weekends" I'll assume a full 15 days IF not longer since they took this long to FAIL at processing a payment. Horrible company, horribly handled & a complete waste of time. I would not recommend this company.
Review by Lina5 months ago
Since my two sons were born, I purchased their outfit in PatPat and the items were so good that I always come back for getting skme more outfit for my two boys before christmas and new year. Everything is nicely packed, and PatPat never miss an item . Though I do experience some problems on the LED shoes this time, but i am glad that patpat handle it well immediately. I hope that my son will receive what he wants and be happy about it too.