Stay away! I placed an order for speaker fabric. The invoice I got in email had the wrong address. I called immediately and was assured it would be corrected. It clearly was not when the package was shipped to the wrong address. I called again after delivery and was told that the shipping address could not have been changed per policy and whoever told me that was wrong. They said if the package was found I could have it sent to a shipping hub, no where near where I lived, or they would wait to see if it was returned to them. In the meantime I would not get my money back. These folks are scammers! The operator hung up on me when I told her I would report them to PayPal.
Review by GoTHFuL1 year ago
I ordered a couple of tweeters for my Blue Sky Audio Sat 6.5's and was very impressed with the entire process.
They sent me a catalog and even a handy little electronics tool! Everything was packaged very nicely and I will be ordering from them again.
Review by Charlottean Arrian1 year ago
They sold us computer speakers without power adapters! It's been over a week and they still did not send me an RMA and do not want to send me a return label and told me that I need to pay for the return shipping.
This company is a joke. Do not buy from them.
Review by Ceterum3 years ago
I purchased a pair of speakers that were restock speakers. The website said they had them in stock, but then a few days later I got an email saying they canceled my order because they were out of stock, and that I could order a new pair at a higher price. The old bait and switch, what a diss honest company and I will never do business with them again.
Review by Harps3 years ago
I ordered a kit from the website over two weeks ago. The website and a sales representative ensured me that my order would be guarnteed shipped withing 3 to 10 business days. As I am a college student I have a limited amount of time left in school to receive and build the speaker kit. It is now over 10 business days and costumer service told me the shipment still has time to ship. I am disappointed with how they advertise their shipping. My time line is shortening fast and I have yet to receive the expensive speaker kit that I ordered. I recommend buying from somewhere else not Parts Express where they offer more reliable shipping and better answers than just "sorry". Very disappointed as this kit is not cheap for me as a student and I saved up for it and am now running out of time to build it.
Review by Quran4 years ago
DIY Speaker Friends: Do yourself a favor, and boycott Parts Express. Get your speaker parts anywhere else, anyone else would be better, believe me! They do NOT honor their word, they do NOT respect their customers, and nothing there is as it appears on their website and their 'friendly' videos. I bought from China with FAR LESS problems than ordering 2 tiny 3 inch speakers from Parts Express, same day shipping my ass! They kept my order on hold for nearly ONE AND A HALF MONTHS! And they will do NOTHING to compensate you for your trouble. NOTHING, not unless you badger and badger and email and email... and then - other sites would offer you FULL REFUND if they did such a thing to you. Not the Almighty Parts Express, no no. They are too good to ever do that for you. They - the ALMIGHTY AMERICAN CORPORATION. you - nobody. BOYCOTT PARTS EXPRESS DO NOT EVER BUY FROM PARTS EXPRESS AND TELL EVERY OF YOUR DIY BUDDIES TO AVOID ANY DEALING WITH PARTS EXPRESS!
Follow Up: 24th March I have been promised compensation and free delivery from the President Himself, but to date there is no follow up, no more news, and I bet this might as well be the 24th of April, or June, and I will still be writing the same words. Perhaps I am not American. Perhaps they only care 'for their own'. I don't know, and I don't care for FARTS Sexpre$$.
Review by Brookshire McQuilkin4 years ago
The parts-express.com website ordering system pulls a bait-and-switch on shipping rates. My $50+ order for two lightweight items offered slow-boat shipping for about $5. I chose that option and it was calculated into the price throughout the order process UNTIL THE FINAL MOMENT OF ORDERING, after I had entered credit card info. Then the rate magically jumped to $21.00+ with NO means to alter the shipping option. It wasn't a glitch. Using two different computers and three different web browsers I got the same result every time I tried the same order.
They're trying to pad their profit on fraudulent shipping charges. It's anyone's guess how many customers pressed that final ORDER button without realizing their shipping cost had jumped by 4X.
Multiply that by thousands of orders and they're stealing tens of thousands of dollars. This is genuine fraud. Intentional deception with falsehood for gain.
I'm reporting this company to the BBB and to anyone else I can think of. Outrageous behavior.
Review by Maadelyn5 years ago
Charged me $ 5.95 for shipping to Penna, 6 hrs from their Ohio location ,expecting USPS first class,they ship it UPS mail innovations that cost them much less than $5.95 because it sucks so bad. Here it is 1 week later still no package and multiple emails to customer service have been ignored. Horrible will never buy from them again and this package will be refused and returned if it ever arrives.
Review by Shantarella Angsusingha5 years ago
For the most part, Parts Express does a great job on inventory, and has many items that are otherwise difficult to find. I have never had an issue with items in my few orders with them. Pricing is about average, although they do sometimes have fantastic clearance deals that are not to be missed. The only downfall is shipping cost--when ordering something very small, shipping is disproportionately expensive, so I find it easier to buy locally.
Review by Abdelaal Diachenko5 years ago
There are things I really like about Parts Express. However it appears to me they are scammers when it comes to product reviews. They have products on their site that have 100% positive reviews only because they delete all others. I know this first hand. I have seen my critical reviews of inferior product removed inside of 5 minutes.
Review by Erlin Clowd6 years ago
I have been ordering for some time from PartsExpress. Their customer service is the BEST I have seen. They may not have the super expensive brands some people seek but what they sell has the quality and sound of much more expensive equipment, No hassle returns is a plus. Their prices are well below any competitors. What esle is there to say? Give them a try. Youl'll fall in love with them !!
Review by Huihui7 years ago
In conjunction with my last post. I would like to give Parts Express my highest recommendation. These are folks I now use for ordering audio, video, and computer accessories. Also, I got an informative and pleasant note included with the invoice. Also, they sent a small screwdriver (I call them craftsman screwdrivers) for use on screws like you would remove on a calculator, etc. that has very small screws. I used them regularly on machines I used to set up and operate, before I retired. I used them daily on fine adjustments for optical sensors (we called them "electric eyes" when I was still working). Also, their prices are more than fair. And for the most part, even better than fair. They have bulk and clearance specials that I have made purchases of. Example: They had "10 Piece Screwdriver Bit Sets" on special or clearance (not sure). At 75 cents per set, I ordered 10 sets with my 1st order. I'm a jack of all trades. And even though I try to keep my tools in order. It never fails, I lose a screwdriver bit here and there. These sets included square and torque style bits. I have given up on Flathead and Philips Head screws almost completely. Now when doing a project I use square or torque head screws.....Anyway, needless to say, I'm completely satisfied with Parts Express. And I have ordered twice so far. Results: Outstanding !!!
Review by TechCenterLA7 years ago
I love this site I have bought so much from them and always look to them first for my electronic parts needs.
From my Titanic MKIII 15" subwoofer kit which keeps up easily with $5000 in Klipsch speakers in my home theater, to dirt cheap HDMI cables, I love parts-express.com.
There parts reasonably priced and they carry a very wide selection. As an amateur speaker builder I am always able to find what I need.
Beyond all that their service is top notch. Both pre and post sales. When I originally bought my subwoofer kit, I assembled it and set it up. My brother came over and while I was showing it off it made a pop and started to rattle. Needless to say something was wrong with the speaker and I just got it. As it was a kit and I assembled it, I feared the way I would be treated when I called. I was so wrong. First they were very clearly American, and were very caring about the whole thing bending over backwards to please me. They immediately shipped express a replacement subwoofer, with a return shipping label so that I could return the defective speaker to them once I receive the new one.
I always look to these guys to fulfill my electronics parts needs. RadioShack no longer exists to me (always cracks me up when RadioShack says I can order it in for you).
Review by Loisel9 years ago
Have purchased dozens of products, both online and directly from their warehouse/showroom facility. The first place I check when looking for speaker parts. Shipping is typically same day, and staff is very helpful.
Prices are either comparable to or somewhat more expensive than other locations (e.g. amazon, ebay).
Review by Nasuni9 years ago
Very good site, quality electronics supplyer. Good for singe projects, but if your looking for giant loads of assorted items you wont find them here. Orders are specific 1-parts. I use this site for loads of 1 kind of electronic component, i get all my assorted stuff from futurlec.
Review by Drrick11 years ago
prices and customer service to good to be true!!!!! - has anyone shopped at www.partsexpress.com for home theater speakers and receivers?
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725 Pleasant Valley Drive