I placed a new order on Monday, 9/30, and of Thursday 10/3 my new order is still sitting in limbo/unfulfilled. I'm pretty sure there's a glitch in their new website that does not send the completed order to the shipping dept. I guess I'll have to start ordering from Chewy.com.
Review by Siyba2 years ago
I ordered the grain and potato free variety of a buffalo dry dog food. Instead they shipped the normal version of the food, my dog is allergic to grain and so the food was useless. I called Customer Support and they assured my they would send out a replacement bag that same day. Three days later, I still had no food and no shipping tracking number. I called them up and it turns out nobody had shipped it out! They assured me they would send it out that day for next day delivery.
The next day I received the wrong food again! They sent chicken and not buffalo! Apparently nobody who works in their warehouse can read the front of a bag, or check a UPC code! Three screw-ups for one order! At that point I called and requested a refund. I don't know how a company like this stays in business.
Review by Jdp4 years ago
My dog Thumbalina was suffering from seizures for years. From a very young age she has been in and out of vet's with blood tests seeing specialists even a MRI at six months old :(
They told me she would never walk, and would probably die before she's five.
That wasn't going to happen on my watch. I started surfing for all the info i could get on this disorder and found out most of the seizures our pets suffer from are behavioral seizures.
That can be treated natural EASESURE five drops in the morning meal and then again at night. She has know idea she even took anything. NO SIDE EFFECTS! *phenobarbital*@#! and other pharmaceuticals.
Thumbalina is now thirteen and seizure free.
We can't thank you enough :)
Review by Flyfire Dogbevia5 years ago
Thye have some nice things for pets.
Review by Dyiana Arrayet6 years ago
Great selection shipping was accurate
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