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Review by Marci W.1 year ago
Want to be lied to? Ignored? Made to wait forever for service? Have substandard products hidden in your order? If you're at Olguins, then you've gone to the right place for all of the above.
I'm remodeling my place, and needed some rough cut lumber, some firewood, and some sawdust. Our local yard was shut down, so I went to Olguins. Big mistake. It was one lie and contradiction after another. And not just for things that were subjective. The first lie was: I'll deliver today. Nope. Then, it was: I'll deliver on Monday. Nope. Then it was: you are behind 6 other people on the delivery schedule for that product. WTF???
They told me they'd call to get a deposit before cutting my lumber order. Did they? Nope. When I went to pick the order up, I had to wait and wait, because they'd sent their loader out on a delivery. Huh? Getting the lumber home, the contractor identified 1/3 of the boards, all hidden in the stack, that were moldy. Olguins tried to tell me that it wasn't mold, but residue from the saws. Furry residue from saws? I don't think so! And the fresh cut boards that were in the delivery had no "residue" at all. Instead of trying to make it right, they hung up on me.
Finally, after telling me I'd have to bring the bad boards into the yard to get them swapped out, the owner said he'd bring me out replacement boards. He argued with me over almost every board. I had to wonder how much his time was worth to him, and whether his reputation was important to him. I told him that if he didn't think they were a problem, just swap what I had out, and sell them to somebody else that agreed with him. Then the owner started arguing with me over the last 2 boards. When I told him that he was being dishonest, he blew up over me accusing him of stealing $2. I told him that if 2 boards were worth $2, then he owed me a big refund. Well, he said, the boards were $2.50 each. Clearly, math and reasoning are not the guy's strong suits. No wonder he can't keep his business running with integrity!
Long and short of it - go someplace else. There are several saw mills in the area. A very short jaunt into Colorado will bring you to a mill where they will treat you with respect and integrity. There is another mill in Hernandez. You are not stuck with these yo-yos.
My contractor, after learning of Olguins' antics, will be going elsewhere for his raw lumber requirements. He doesn't like subjecting himself or his clients to this kind of nonsense. Why bother, when there are other businesses offering the same product that have integrity and are pleasant to work with? He'll probably be in the construction business for another 20 years. I wonder how much this one transaction cost Olguins. But the owner doesn't seem interested enough in customer service to ask himself this question.
Through all of these experiences, I never once heard anyone appologize. Not once.
And my firewood order? Forget it. I'm going someplace else. Again, they're not the only game in town. Lots and lots of other options.
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