The drivers were professional and on time. They were also conscious of my OCD nature and wore booties setup and were meticulous in clean up after. Prices are the best around. I couldn't be happier
Review by Gerri Sluggett1 year ago
Purchased living room set/ expensive in 2010.purchased leather. As years went on material started peeling. Come to find out...was not leather but some other material. All paper and pricing indicated it was leather we were purchasing. Had protection plan but they did no want to replace. After researching federal trade commission we came to an understanding that yes indeed it needs to be replaced. 2013 replaced and purchased cloth hoping the same issues regarding quality would not be an issue. We were also assurred that the expensive protection plan we purchased would transfer with a 5 year warrenty due to the inconvenience and deceptive sales. For the past two years we have been expieriencing warping, discoloration, ect. And though i did nit want to go through the same grueling process I did . We paid too much money to just accept such quality. Once again we are going through an agonizing process and waiting. Until I see what the end result will be I would caution any customer. They do not seem to want to back their products and marketing is questionable. I will be requesting a professional to confirm what the quality of the material really is.
Review by Zicher1 year ago
We love Old Brick.. Superior customer service that goes above and beyond! Great prices, fantastic quality merchandise and they have the full BedGear lineup in stock and ready for sleep. Doesn't get any better!
Review by Gidgemon2 years ago
Fantastic Service, Great delivery team. Prices are excellent. Will be shopping there again.
Review by JenniferRiley2 years ago
Wrong furniture piece delivered, staff at store was initially unhelpful and rude. This was a $2,000 plus love seat purchase now have to wait another 30 days ordered for Sick wife no compensation offered. Will not use old Brick again ever.
Review by Nisarga Derrow2 years ago
good company i highly recommend it
Review by Saborjuice2 years ago
We always love shopping at the Old Brick. The staff is courteous and they do not hover over you and push you into anything. Love this store!
Review by Thuilot2 years ago
Salesperson was helpful but not pushy. Delivery persons were quick, on time, pleasant & efficient.
Review by Dogmatic2 years ago
great selection, very helpful sales staff, very competitive prices, quality furniture, delivery as expected. Thank you.
Review by NRel2 years ago
We recently purchased a living room set and are very pleased with the quality. They have decent items if you know what to look for. Upon delivery a cocktail table showed up unannounced. Sure enough it was on the invoice. We discussed in store that it was likely too large. Anyway, we liked it and decided to keep it. Unfortunately, the two arm chairs and ottoman - custom order for fabric change - would just not fit in the space without encroaching on the dining room. We really liked them and wanted them, but they just couldn't fit.
They do have a cancellation policy of 30% (actually minimum deposit is 30%- we paid in full) duly noted on the invoice. We shopped on a Saturday, I assume the order was entered on the next Monday, I called on Thursday to cancel. To my astonishment, I was told the chairs were in production already and would likely ship the following week. That was a shock as they make a point to inform you the lead times are running 30-40 days. Were they in production? who knows, I certainly don't.
So... not possible to cancel. 30% fee = $500. Lesson learned. It didn't take too much trouble to finish the paperwork for a refund. The gentleman was polite and professional. Still waiting for the credit to be refunded, i don't expect any issues.
I was told the chairs were to be delivered to Old Brick anyway as they were unable to cancel. My inquiry asking if we could possibly use one of the chairs, would it be delivered the following week?, was met with a blank stare and no guarantee. Hah, thought so.
We just purchased a new home and have two more bedrooms to furnish. I will be thinking long and hard on whether we will be returning to purchase from Old Brick.
Bottom line, i felt the lack of compromise (even store credit) to be the main factor in future business.
Review by Zakeela2 years ago
Very helpful !!
Review by TimPetty2 years ago
Store is beautiful, Jeremy was knowledgeable and very helpful!
Review by Raemie2 years ago
The prices were great but my "solid wood" furniture already has chips in it - it seems that the color of the wood was not true stained wood, but rather it is paint *paint that peeled off in one area. there are 3 areas on my master bed that have chipped/scratched and a scratch on my guest bed. I have had these products for just over a month and we use the furniture only on weekends because it is at our summer home. I'm very disappointed with the quality. We did not purchase the "protection plan" that my saleswoman was trying to pitch to us - probably a good idea. Cheap prices unfortunately equate to cheap quality
Review by Patanguli2 years ago
No pressure sales, when needed they were there to answer questions, once I decided order was written up and I could pick up the item next day, picking up item was a breeze, I'm going to say that whole process took less than an hour.
Review by Elmbridge2 years ago
My wife and myself went to Old Brick Furniture. The store had a good
selection and we found what we wanted at a lesser price than the
previous store. The sales person we had was excellent,no pressure
at all. We were told where to look for what we wanted and to take our
time. We would reccomend Old Brick Furniture 100%.Sales and delivery
Review by Parameswara2 years ago
Shopping for living room furniture. Stopped at a competitor first. Didn't see anything that really stood out. As soon as we walked into Old Brick I was aware of a different atmosphere. It seemed more "homey" and merchandise was displayed more efficiently. Jeremy, our salesman, was easy to talk to and helpful with advice. While I was wandering around, the girl behind the desk area made a few helpful comments, too. There was absolutely no pressure. We will be back. I already have my next piece of furniture picked out. In addition, when we picked up our purchase two days later, the guys on the dock were very efficient and friendly.
Review by Piraat2 years ago
Your staff is always friendly and I enjoy shopping there because I am not pressured and like the fact that I can shop without someone always on top of me. The only negative I have is that I bought a living room set and wanted to purchase the lamps that went with it so perfectly. I have searched so many sites and cannot find those lamps anywhere. They really did make the set whole.
Review by GuyW Snellin2 years ago
I enjoyed shopping for my new recliner. There were many chairs to choose from, and I was able to check them out myself, without pressure from a sales person. The sales person that I did approach when I picked my chair was very polite and helpful. Delivery was made as expected, and all went smoothly. I am very comfortable when I sit in my new purchase.
Review by Struthy2 years ago
Bought a recliner and could not work it , called customer service they gave me a date for 2 weeks later. Finally after much discussion they sent a tech out the next day. I don't know if I would purchase again at Old Brick.
Review by Ganithaa2 years ago
very happy with sales people and delivery men..would recommend to any one to shop old brick furniture
Review by Emon2 years ago
Quick in and out transaction...weren't hassled by salespeople and the purchasing point was easy.
Review by Reikelle2 years ago
Absolutely terrible. All signs on the furniture saying it is available in 30 days is a lie. The original salesman said would be ready by July 4th which was weeks. This then later turned into July 11th which would have been 30 days. After this they said it was actually a 45 day wait. When July 21st rolled around they said next tuesday at THE VERY LATEST. I took off from work for the delivery as they ensured it would be that day and then when they never called I reached out again. They now are saying August 8th! Their return policy is 30% for an order of about $2000. The guy knew it was their fault and didn't offer a full refund even. Terrible business model for someone who was goin to be a repeat customer. Wreck less with their customers and the salesman essentially offered me $95 for sitting on my floor for 2 months which is an absolute joke. Will never purchase here again and am thinking about cancelling the order should my credit card refund the full amount. DO NOT PAY CASH bc they will just keep your money with no service. I talked about this with a couple other people who have had problems with them as well. I was new to the area and made a mistake by coming here.
Review by Sandhills2 years ago
Easy and chip way to buy furniture,
Review by GeneMarie Labrenz2 years ago
Buying furniture was an easy task. The salesperson was very helpful and when we wanted to get the same make and furniture we had gotten in the past, she looked it up and still could be ordered. It came in on time and the delivery guys were great. We are very happy with our experience.
Review by Lucilia Kempegowda2 years ago
Had a great experience with my first purchase at old brick. Very courteous salesperson, no pressure and their showroom is beautifully stocked.