I ordered clothes for my 4 year old and only received a quarter of my products, yet was charged the full amount. I tried to call their customer service. The customer service line hung up on me. I tried to talk to someone with their online chat room, but they said no one was available. I sent an email and it was an automatic reply to call them! Sure they are cheap, but I would hope to at least get my product!
Review by Jaydeane1 month ago
I have always enjoyed the jeans from The Gap and Old Navy because I am bottom heavy these jeans fit me better than other brands but I am so pissed off right now about the timeframe of my order. I placed an order on 4/22/2020 and today is 5/24/2020 and my stuff is still in freaking transit. I have received 4 delivery dates. I do understand that we are under a crisis but this is freakin ridiculous, yes I expect there to be a delay but I mean at this point you guys are very inconsiderate. STOP OFFERING A DELIVERY SERVICE ON YOUR WEBSITE!!! Especially if you are going to treat customers like this, because I have placed orders with other companies and I have received my orders within a weeks time some of them 2 weeks time. How can a large company like Old Navy not be able to fulfill an order??? I will wait for this order (that once again was supposed to be delivered by 5/23/2020 by the way), but after this I will never shop with you guys ever again. I will find another brand of jeans. This is terrible Customer Service!
Review by Jangira1 month ago
I put in an order 23 days ago and the money was taken from my account, but the items still have not shipped!!!!! I have tried to get a hold of customer service via telephone, email, and through customer feedback to no avail. I'm stressed out bc I need either the clothes I purchased for my son or the money back asap. It's been a terrible experience!
Review by Haidara1 month ago
I made a online purchase for 2 pairs of shirts and 2 tops. First mistake is they put quality 2 for one of the shirts when my order shows 1. Next they sent one pair of shorts only. Had to wait for the rest. Okay fine whatever. Then I decided I didn't want the items due to how long I was having to wait to receive everything. Called to cancel everything and customer service (cs) said they would gladly help. Next I recieved a email a couple days later saying my items are almost ready. What? I call back again and wait another 2 hours and have them cancell my order again. Email comes a couple days later and it's my items preparing to ship to me. Why? I call back and wait 2 hours to get through to be told it was never done and they're doing it this time and its completed. Thx. I get a email a couple hours later saying that my order has shipped. I call them back and wait again to be told it was never done and now it's to late to cancel and I got to return everything to get a refund. Why I have to cancell this many times is beyond me. I will never again shop at old navy.
Review by Zimmi1 month ago
I have been waiting for my refund for weeks now. You can't get through as I have been on hold for an hour at times. I finally hang up after an hour. Thank goodness for speaker phones. They take your money in an instant but when you need to be refunded you have to fight for it . They are thieves. Never will I buy online again with them. Beware
Review by EllenLe1 month ago
I ordered clothes from Old Navy April 23 and still haven't received my items. After waiting an hour on hold to speak to someone, they claim that UPS lost my package. So they offered a refund, because these items are sold out. The refund will take 10 business days. Also I ordered leggings from them last month. They sent me the wrong ones. So I returned them and they said they will send me the correct ones. Guess what? Again they sent the wrong item, so I returned them again. I returned the items 3 weeks ago. They claim it takes 30 days from when they receive my return for me to get the refund. I'm now out of pocket so much money because of their ridiculous policies. I spoke to two different supervisors and they are all telling me different things. The first supervisor said I'd have my money back by now, but today they're saying 30 days from when they receive the return. I've ordered from many companies online and have never had problems before. Their customer service is horrible. I just want my money back for their mistake!
Review by UlrickS1 month ago
Still waiting for an order of 2 sleepware sets for my wife. Ordered May 5 and finally got an estimated delivery date of May 28.
Review by Geordiejarman2 months ago
everyone needs to try this for winter and summer clothes those are the best seasons for clothes and to shop at old navy best style ever.
Review by Jesline2 months ago
A really nice place to shop! I have bought many things from them and they all are of good quality and stylish.
Review by Romeliya Dunell2 months ago
I placed an order on April 16, 2020. It said I would receive it in 5 to 8 business days. I know it will take a little longer because of Covid. It is now March 9 my order has not been processed. I cannot contact anybody on their chat or their phone number. I message them through Facebook and get generic responsesThe last one said they have no shipping date and I have no idea when it will be shipped. I just want my order. And possibly honesty from Old Navy.
Review by Adshgu Machenaud2 months ago
I place an order for my daughter I pick a size 7 they sent me a size 8 I called the the customer service number they had me on hold for 40mins once I spoke with her she told I had to purchase the new size and send the wrong size back after they received my shipment they would refund me my money here is it 2 weeks later they have not refund me my money and I sent the the shoes back the next day so they received them the following day I have the tracking number so I know they received the shoes and here I am again on hold I been waiting for about 30 mins now so unprofessional
Review by Sandrabutler5 months ago
Old Navy made myself and my family look like crooks. A few weeks after Christmas I took in a bag of clothes my mom got me and attempted to exchange them for the right size/ different items. They scanned all my items and after said, "whoops we can't accept these." I told them I just wanted to exchange them and get store credit to find something different . They stated without a receipt you have to call this number and see why they won't allow you to return items here. I tried this. And was a 2-4 week process.
I then reached out to my parents who bought the presents and asked them to simply return. They attempted to return these items with the ID of the person who bought them and the credit card which purchased them and they were given the same run around.
My father finally got a hold of someone to find out why they won't do store credit or trade ins .... they were told they do not accept returns without a receipt... period!
They made me look like some junky crook, they made my mother and father look like crooks. And their policy is ridiculous.
My family and friends have been notified and never will be again buy from them.
Review by Parthianshot5 months ago
I have not bought anything in years at old navy and I finally buy something online and they mail it to me (a $20 sweatshirt) with the anti theft tag still on it.
My other items I ordered took another week to get to.me with no email or response stating that my order will be shipped on different days.
Cust service told me I could take the sweatshirt back to.the store and have them take the anto their device off. I live an hour from an old navy so that is not going to happen . They finally said they would give me a credit on my card since i cant use the sweatshirt but it is on day 8 and I have never seen any store that takes up to 10 days to refund your purchase back on your credit card.
I wont shop here again
Review by Engelholms5 months ago
I purchased a couple items that I needed for a specific date, so I paid for expedited shipping so I could have these items a couple days before my event.
Well on the day I was supposed to receive my package, I checked my email and it said that the package was going to arrive 3 days after the day I was supposed to get it! And of course a day after my event! I called cs and she just said she doesn't control shipping and theres nothing she could do other than refund me for the shipping I paid. They shouldn't offer expedited shipping if they cant ship stuff on time!!!
Review by LilyK6 months ago
bought a pair of old navy 5 pocket boot cut khakis. Within a month the seam blew out and they refused to exchange. Will never shop there again.
Review by Bapru Merrall6 months ago
It is now 7 business days later and I have NO jacket and I am out $121 - old navy refuses to help me saying that my bank is holding the funds - I called my bank and they have advised that there are no funds on hold. So basically I am $#*! out of luck - its all someone elses problem and I have no way to recoup this money which is a lot to me. I am very very frusterated and I will not be shopping at Old Navy online or in store again - what a bunch of CROOKS!
Review by Bafford6 months ago
This was my second time attempting to order from Old Navy online. The first time, I guess they decided to just not even ship it, no confirmation email or anything. Never received ANYTHING in the mail. Trying to give them another chance, I ordered again and realized that my phone had my previous address as the default address, shouldn't have been an issue however, when trying to check online for the order it says order can not be found. So I decided to call, the customer service rep had no issue getting the order pulled up. When asked if I could change the address, she said they are unable to make any changes to an order but she could put in a cancellation request......Okay, well then lets get it cancelled right,and reordered? Nope they shipped the order out and I have had to jump through hoops to try to get this resolved, in the mean time, I still have not received a single email confirmation, shipment confirmation, or cancellation. I have called Old Navy 3 times, UPS, and USPS, it looks like no one is able to assist me with this issue. My hope is that the package is going to have to be picked up at the post office, if not I guess I will have to look for more telephone numbers in which I can try to get a refund. But I WILL NEVER ORDER FROM OLD NAVY ONLINE AGAIN!
Review by Loopy7 months ago
After visiting several websites, finally I found many beautiful clothes on this website. I love its varieties and I am happy that after ordering some of them, they would arrive at the same time. I haven't purchased yet, but I am going to.
Review by EarlKent7 months ago
I have been shopping at Old Navy for over 25 years. I have a credit card with their company and have for years. I have done most of my clothing shopping for my five kids, and now their spouses. Well I went in August to buy matching clothes for my whole family (9 people) for family pictures. I spent over $700 that day. I went in last week to return 2 pair of jeans and 4 blouses that didn't work, and all of them were unworn with tags still on them. I had my original receipt. The lady at the register told me since it had been over 45 days, she had to give me the sale price. I told her that was fine, and asked why it wasn't 90 days like it was in the past, but that I understood the policy. Then she said she could only give me in store credit, and again I said it was fine, even though I would have preferred credit back to my Old Navy card. Then she rang it all up, and it came to just over a hundred dollars. She put the clothes behind her and then turned to give me my receipt and she said, "Oh I'm sorry, your return has been rejected." I asked her why and she said I would have to call the company on the receipt and there was nothing she could do. So I had her gather the clothes up and I left. I had other errands to run and so I called while I was driving around. I was on hold with that company for 47 minutes. When the man finally answered, he asked for the transaction ID number. I gave it to him 4 times and he said there wasn't anything under that number. So he asked for my license, and he said the same thing. He said I had to go to the customer service counter at Old Navy itself to resolve it. At that point I couldn't get back to Old Navy before it closed so I went again tonight. I explained to the girl at the register what had happened and asked if there was anything I could do to return the clothes. She said, "we can just return them as if you didn't have your receipt." Odd, because I did, but I said that was fine, please just return them. So she rung them all up and asked for my license. So I said, is my license going to be attached to the last time I tried to return them? And she said No. But sure enough, it was, so my return was rejected again. She called her manager and he said there isn't anything he can do, apparently my license has locked me from being able to return anything at Old Navy because I keep trying without my receipt. I am livid. I have never returned anything there without a receipt, AND they can look it up on my credit card statement. So now I have a bag full of clothes that don't fit, and Old Navy employees and managers that said it's out of their hands. WORST CUSTOMER SERVICE in the world! Those clothes are still hanging in their store, they are from less than 2 months ago, not 2 years ago. To top it off, I went tonight to return a pair of jeans to American Eagle that I also bought on picture day and they happily gave me my money back. And then to JC Penney to return two shirts from the same day, and they happily returned those as well. If I could give Old Navy zero stars, I would. I am SO disappointed by the way I was treated in both stores and I'll do everything in my power to convince everyone I know to never set foot in another Old Navy again.
Review by Coelhinho7 months ago
For years I've faithfully bought Old Navy leggings. I mean literally hundreds probably. All of a sudden I could never find the black leggings in stock. Only the ones with the little tie at the bottom and the quality sucked. Finally found some online and picked up in the store only to find out they were just like the ones with the tie. It's almost like wearing tights! I think tights would even be held up better. You can see right through them and they stretch for days! By the time I take them off they are sagging everywhere! Such a disappointment! I've asked everyone I know who buys them too. They had to quit buying them also. Not sure why they would skimp on the quality of their product.
Review by AlanMarks8 months ago
It's my favorite brand. Usually, I wait for Black Friday. This year I bought 2 dresses. They're amazing.
Review by Bottledflower LoBono8 months ago
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Review by Abdirizack8 months ago
You can get a lot of merchandise for good prices and they never fail to limit clothing styles in which I see a many new styles coming in everyday...Please keep up, Old Navy!
Review by Monnika9 months ago
Old navy website has tons of items to choose from with great deals and affordable pricing. Get clothing for anyone for any occasion.
Review by PThomas Bareket9 months ago
I have bought a lot of items from this manufacturer and I adore all of them. Thanks for a great service and high-quality clothes.