Wish I would have dug into their site more!! So mad I fell for this scam! Their “independent, trusted” review site is a bad link and their review page is malfunctioning. The only way you can contact them is through email. Red flags everywhere!!!
So you pay this super great price to unlock your phone then you find out it was just to see if they can or not. They told me they could and I had to pay another $40 to get my IMEI into the cue and that the $20 dollars was just to pay the processing fee! More red flags! So after you pay a non-refundable $20 you think you need to pay the $40 to not waste your efforts.
So check this! After they said they COULD do it with the $20, and I paid the additional $40, they sent an email two days later saying my IMEI was blacklisted or the account was outstanding and impossible to unlock! My close friend is the owner and gave the phone to my nephew! Their account is great, the iPhone 5 was paid off years ago, and Sprint said the phone was too old to find in their database!
These guys are total liars and are scamming people by asking for small amounts at a time!
Then they say they don’t refund but give vouchers! Yeah right! Like people have all these phones they need to unlock. Guarantee they have thousands upon thousands of “voucher” money in their account that their spending on their own personal gains because they know that all these small phone owners are never going to use it. If they ever tried they would just lie again!
BUYER BEWARE!!!! do some research and go with DoctorSIM or others who actually refund and talk to their customers!!!!
Review by Shahrier9 months ago
They have collected money to unlock my iPhone but have not done asking me to pay multiple time completely fake company.this compnay wasted my 4months of time waiting for there rply
Review by Jstott Colombarini2 years ago
No Refund after no service and even not responding to my emails
I paid 50 GBP to unlock my iPhone but neither they have unlocked it nor refunded my money back. No response at all.
Review by Ciordas2 years ago
No refund after service not received
I paid for service to get activation lock removed. I know for sure device isn't lost/stolen because it has a hardware fault and Apple will not provide repair if appleID isn't logged of through iCloud.com. Unfortunate I don't remember appleID so I requested the service from these guys. After paying $62 they say device is reported los/stolen so they can't help and will not issue a refund!
Review by Aocita3 years ago
Not returning my back to my emails i have been sending everyday
I did mistake in my order by typing the wrong IME for other phone, minutes after submitting my order I sent email to stop the process but no one answer and tried again and again and I sent message on their face book almost bagging them for advice if they refund or give the correct me. Others disgusting the way treat their customers. Never use this service.
Review by Chiaw3 years ago
Unlocks Never Performed - Not Answering eMails
I've used this service in the past with no issues. This time I paid to "Pre-Order" iCloud unlocking and then paid full price for the unlock when they notified me it was available. Its been over 6 months of bull! I was initially given a date for completion then I never heard from them again. They failed to respond to emails after that and they disconnected their USA phone number. The "moneyback guarantee" is a joke since they don't respond to inquiries. Then comes the Criminal Threat: I just stumbled on their new Terms & Conditions - Section 13.5 states: "In case of any chargeback, the associated IMEI will be blacklisted in the iTunes database, preventing it from working on all networks worldwide. This is PERMANENT." This is Blackmail and a Terrorist Threat. I for one won't tolerate this!
Review by Yearxero3 years ago
No service paid. Not refund of money
I paid three time, separately after the request of the fraud person beyond this dirty website. They took from me 200$. After three months there's nothing from them. I tried to make a contact with them several times through email or phone, but since they are criminal people, I did not have any sign or answer.
Review by IslandVibes3 years ago
Not returning my refund
i submitted a iphone unlock and the phone was never unlocked and i never recieved my refund they dont answer my emails or messages from their board. i have made many attempts to reach them and they have not returned neither by email or any other means. the phone number that they have on their website is fake
Review by Hailay3 years ago
I Reiterate: COMPLETE SCAM!
Don't Believe Their Refund Claim... They Don't Do Refunds... Not worthy of 1 star.
The following is the 1st review, written early on... IT IS NOW 2 YEARS LATER and the ONLY premise different, is their 3rd changing excuse of why they refuse a refund... although they did "offer" to implement their new upgrade and proceed in unlocking this phone for ANOTHER £109 ($152.92USD, as of 23 Feb 2016)! ...No REALLY!
17 May 2014, they take my 67 USD to unlock a USA Verizon iPhone 5s, which they claim they can do. It's nearly 3 months later & I've barely gotten them to sporadically respond 4x with excuses. Their latest claim is that Verizon iPhone handsets cannot be used within the US once the IMEI is unlocked. I investigated that statement & found it NOT to be true, though IF it were, then why did they attempt to unlock my phone?
According to an IMEI search, the phone is now considered unlocked, so I'm only speculating they failed at their unlock attempt, b/c now NO carriers' SIM cards will work in it whatsoever, including Verizon, whose SIM worked fine (even without service) back when it was locked.
And it just may be the case that they've broken my phone all together, if only I could get an investigation of this matter to find that out. I cannot take the phone elsewhere for that determination b/c they'll just void any liability they currently have on the phone.
Their website reviews are predominantly fake; the links to them lead to nowhere. I was actually sent an invitation link to write this. Their Facebook link led to nowhere, last I checked. Thought I did my homework on these guys first, but missed all their bad reviews b/c I failed to search for them outside their website. Just enter "officialiphoneunlockbadreviews" (no spaces) into a search engine to validate claim...
However, the vast majority of bad review posters share a common excuse that this company uses for refusing a refund... they'll reply claiming their (consumers') phone's IMEI had been blacklisted (reported stolen or zapped by carrier for non-payment), though these consumers know very well that their new phones are NOT blacklisted. Official Unlock has a no refunds policy on blacklisted phones, ironically.
They have charged my credit card $67, have done nothing they promised, & refuse to give a refund, claiming they don't refund unlocked phones... if my phone were unlocked I wouldn't have had the need to seek their services... you wouldn't be reading this review! So that you may see this contradiction for yourself, which they've made, I am including a copy/paste of every time I received correspondence from them, despite my repeated inquiries asking for help, then ultimately a refund. I feel I allowed a generous amount of time for their resolution to this issue. Then, as of 15 August 2014, upon attempting to verify an exact amount of the 15-20 failed attempts at contacting them, I discovered that they have completely locked me out of my account on their website... perhaps b/c I have filed claims through the Ripoff Report, The Better Business Bureau, & The Federal Trade Commission. I am still awaiting all results. I am still seeking further assistance from other Internet fraud-protection institutions which may be of help.
(COPY/PASTE OF THEIR 4 RESPONSES IN 3 MONTHS):
Wed May 28 2014 05:35 pm
"I am having a check carried out on your IMEI now for you."
Mon Jun 09 2014 10:40 am
"which country are you in? you are aware that verizon handsets can only be used outside the US with a different network"
Mon Jun 16 2014 09:30 am
"we can not refund IMEI's that have been unlocked sorry"
Mon Jul 07 2014 05:07 pm
"We will not be refunding this order."
I don't doubt they can unlock SOME iPhones... maybe... but they won't tell you IF they CANNOT, will charge your cc regardless, & WILL NOT issue a refund when they can't unlock successfully. Business with them is HIGHLY RISKY, if not a complete defeat for all consumers!
23 Feb 2016
I have now discovered (unknown to the public): through Apple Store, Scottsdale, AZ, USA and; Verizon, USA; that ALL (at least in the USA) IOS7 and later iPhones (this includes mine), come factory unlocked via Apple, before reaching store shelves... my phone never needed unlocked! I want to pursue a lawsuit now, through both Official iPhone Unlock AND Apple for all this BS I've been through in past 2 years, simply trying to get my $67 back. Anyone else care to jump onboard?
Review by Houpen3 years ago
I submitted a iphone for icloud activation unlock to be removed and the phone was never removed ,They keep me wait and never received my refund they ignore to answer my call / emails or messages from their board. i have made many attempts to reach them and they have not returned neither by email or any other. the phone number that they have on their website is an answering machine.
Review by Schwanz Belliardi4 years ago
Paid 19.99 plus 29.99 no unlock iphone and still have no answer from them and no money back
Online service to unlock my iphone 5s i paid 19.99+29.99£ to unlock my phone and still nothing. Sended several emails to them and had no answer and have no chance to get my money back. Tried to contact on a facebook and admin said he have nothing to do with them. They dont answer phone calls either.
Review by Xsgas5 years ago
Fraud site for unlocking iphones
They charge to unlock iphones and they dont deliver.i paid them two times on 06/10/2014 & 19/10/2014 to unlock my iphone but nothing from them .its was trap and they succeeded i try to call and email them but no luck
Easy money making cheating people from all around the world
Review by KFYip Derrow5 years ago
Scammers and blackmailers
officialiphoneunlock.co.uk scammers and blackmailers
I purchased an unlock for an iPhone locked to Softbank Japan for 89.99 pounds, with a turnaround time given of 15 days, i paid by credit card (they dont offer a paypal option, i now know why). After 30 days i contacted them and ask for an update, they did not respond, after another week i contact them again with no response, 2 days later i contact them saying i am starting a credit card chargeback. In which i finally got a response, saying the unlock could not be processed since it is blocked in Japan and because it is a blocked i am not eligible for their so call 100% money back guarantee. I decided to follow up on this, where 3 different independent services come back stating the phone was clean and NOT blocked in Japan, this blew their explanation out of the water, once i contacted them about their lies, i was replied to; stating that if i was to go through with a credit card chargeback they will Apple ID Activation lock my phone, now look since i know it is impossible for them to do this, i am pushing on with my chargeback, but at the same time its blackmail.
Trustedreviews.eu on their site is also fake, this same review was deleted there
Review by Trishyc Sanschargrin5 years ago
Do not use scam website
After making a payment of £49.99 and then another p[ayment of £24.99 because my handset is barred/blacklisted and then wrote a couple emails and submitted a form under the support tab I’m still seeking for answers. It’s been 3 (since 2/24/14)months now that I submitted my request for my iphone to be unlocked and I haven’t heard from anyone on my request.I lost 125 dollars my iphone still lock and this guys still doing business without no regrets at all..... DO NOT USE WEBSITE IS A BIG SCAM OFFICIALIPHONEUNLOCK.CO.UK WILL STEAL YOUR MONEY
Review by WebmasterAxissoftech5 years ago
No communication on any social platform No Refund Scammed me
I purchased a phone unlock from this site in which the price dis listed as 49.99 they took 83.24 from my account they have you screen shot the transaction for approval of purchase then after i waited almost a month for them to tell me my phone was blocked and i wouldn't receive a refund which is not true because i looked up my phones information prior to me deciding on this service. During the process i tried to contact the company via Facebook on their web site and by email with no reply. the site says they have a isa contact phone number and it it listed no where on the site they don't even have a email address for general inquires if you go into their Facebook you will see so many msgs of ppl who fell for the same scam!
Review by Echtpaar Darbinson5 years ago
could execute a work but wouldn't refund
I visited the above website to unlock a an iPhone . I was made to enter the IMEI number after which I was told they could unlock the phone so I should proceed to the payment site. After a couple of days this company came back to tell me they could not unlock the phone and as such would not refund my money about £ 39.99. but as a kind gesture they could offer me £60 extra before they could unlock the phone which was initially estimated at the former price. I want to state that they are scamers in disguise
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