This is a con company. Sent 4 suits for grandchildren 2 are the wrong size but they don’t answer the phones reply on live chat or to emails. So can’t get replacements. Doing a wedding on a short notice due to partner having cancer so need to be on a budget so could have done without losing money to these con artists
Review by Regulas2 months ago
Ordered 5 piece boys suit size 9 to 10 years.
Was sent a suit size 9 to 12 months.
Paid extra for delivery.
Tried to contact by phone, email, online chat and messenger and could not get through to anyone.
Not good enough and now we are left stressing about tried to get something at short notice.
Review by Sousa Muntschick3 months ago
Bought my sons tailcoats from here for my wedding. Amazing quality for the price. The exchange process was so simple.
The staff were extremely helpful when helping me match my sons suits to my own.
Took away a lot of stress in the weeks leading up to our big day.
Review by Dawaris Dahlrud3 months ago
Purchased two suits as i wasn't sure on sizes. Items came within 2 days. My grandson looked gorgeous. Everyone commented on how good he looked. Excellent delivery service, great quality 5 piece suit. I will be returning the other suit for refund, via purchasing a refund postage via the website. Will definately use again for occasion wear.
Review by Hrushikesh7 months ago
Placed two orders for sizes and when they arrived in two parcels two completely different suits and been trying to sort it out since the 28th April
The ties are incorrect to ordered and one of the shirts in the suit was the wrong size
Review by PenthesileaNJ7 months ago
Bought a royal blue suit and it came in a couple of days, price was good and its a lovely colour and my son got lots of compliments
Review by Piergiuseppe8 months ago
I had bought 2 different sized suits for my little one, unfortunately neither fitted him so I had to return both (early October). As of yet I have still not received a refund. I have emailed whereby I requested replies/confirmation and I got a reply to less than 50% of my correspondence. It is over 6 weeks after the return and still no refund AVOID THIS COMPANY AS THEIR AFTERCARE IS NON-EXISTENT
Review by ColinWilliams9 months ago
It was a really good experience
And the live chat service was good very responsive
And the person who was chatting with me was kind enough to give me some discount as well would recommend this to anybody
Review by Ranz9 months ago
Whatever you do, do not purchase from this company . By the far the worst customer service I have ever experienced in my life . Mistakes made on there end, then expecting the customer to cover costs for there mistake . As a business owner, we have made mistakes before, and it's my business that has to cover the loss of money, not the innocent public.
Thank you very much for leaving us without a suit 3 days before we go abroad to get married.
Review by Stranathro11 months ago
Steve is a good customer service is very patient and answers all questions.I would recommend other friends to buy.
Review by Croady11 months ago
Lisa from customer service was great help. got my stuff ordered for me. thank u once again 😊
Review by TahoeSpaTech11 months ago
Very pleased with Lisa's customer service. I will wait till my item arrives but if this is fully right- 100%, then I will recommend in the near future. Also very satisfied with the discount offered considering it is my first purchase here.
You will hopefully make the page boy a very handsome and happy boy- and a happy bride next week :)
Review by SallyM11 months ago
Received the incorrect items, I wasn't able to get through on the phone but managed to speak to Frank on messenger. He has resolved my situation and can't wait to receive my suits
Review by Tourland Dangola11 months ago
I purchased 2 matching suits for my sons from this site and 1 was too small so I returned it and purchased the same suit in a bigger size and paid for next day delivery to then receive a completely different suit but with a extra bow added with the colour bow I needed but not the right suit I left it at that but let them know I was not happy about this but had no time to return to get the correct matching suits for my boys so they wore the suits that did not match baring in mind this was around November 8th today is December 22nd and I still have not received my refund every time I contact them I am told they are still going through their returned items and not came across mine as yet.... I sent the parcel back as a signed for 1st class I can see on tracking my parcel was received but still no refund its not the price that bothers me as it was cheap and cheerful so heap that a pair of he trousers came unstitched at the crotch what bothers me is the rubbish customer service provided!! Stay clear of this store
Review by Mohanur11 months ago
Wow wonderful experience 😍😍
Review by Fuyuan11 months ago
Spoke with Danny on the online chat, has helped me to match a suit colour after we ordered one that looked similar but when it arrived was not a match.
Very helpful with getting it dispatched on time we it will be delivered on time
Review by PatTurvey Derrow11 months ago
Advisor was quick and efficient with updating my delivery address. and handled my query very well. Really pleased with the service and will recommend to anyone!
Review by Hotspur Ajepa11 months ago
Frank has been very helpful this evening when ordering my little page boys suit for our wedding!
Will 100% order again.
Review by Tangeryne11 months ago
got suit delivered here instead of at shipping address. Darren sorted out my new label while waiting on chat.
Review by Jeanvieve1 year ago
Review of the customer service experience, (live chat) I have not yet received the order yet.
Live chat with Steve, was polite and professional and answered questions fast. So far experience with this company has been very positive. One small tip is to update phone number for international customers.
Review by AKisgreat Krawcyk1 year ago
Lovely quality well made clothes, great value and amazing service!! I would like to give a special thank you to Darren who has gone above and beyond the usual customer service today - I would give 10 stars if there were 10!!
My children will look super smart in their wedding outfits - can't wait. Thanks again to Darren and OccasionWearForKids.
Review by Aslin1 year ago
Steve is dealing with an awkward request for me and is doing a fantastic job. Cannot give 5 stars as goods not delivered as yet. I ordered incorrectly. Sorted and I expect delivery tomorrow.
Review by JWLord1 year ago
I received an incorrect suit. I contacted Steve in customer services who was very helpful, sent me a returns label and explained everything i need to do.
Review by Vladislaw1 year ago
Darren is fantastic. Hes professional throughout the transaction, so helpful. I rated him 5/5*****.
Review by BrS1 year ago
Very helpful and great service. Frank helped me order my suit and arrange collection of the suit. The suit is 1st class without any issues. Fits prefectly for my son.