Purchased a mobility scooter for my disabled wife it stopped working after only four months I phoned to ask what they would do about repair they asked if I had taken out breakdown cover with them I said why do I need breakdown cover when the scooter is only four months old and still under guarantee their reply was I lived to far away for them so they could not come and look at it I asked if I could take it into a local mobility shop near me they said if I did I would have to pay the shop for any repair I rejected this and they said the trouble is with you people like you buying cheap ( I do not consider £600+cheap) on the internet along way away I said I did not buy it on the internet I bought it on he phone from them they said I should have been sold the breakdown cover even though it was guaranteed I was not told about the breakdown cover they said they would look into it and get back to me they put the phone down and I have heard nothing more from them.
They are selling products to people along way from them then blaming the buyer for buying from them if something goes wrong with it.
DO NOT BUY FROM THIS COMPANY UNLESS YOU LIVE NEXT DOOR TO THEM
Review by Yachi1 year ago
Buy your products from this company
This is the first time I have used this company
Brought a scooter from Oakham store over the phone after researching
I found them the best to buy from
Excellent price as well
We dealt with Catherine and Richard
They were first class for service, very polite, nothing was a problem for them.
I wanted to phone to ask a question after my scooter arrived
They were 10 out of 10 when I phoned and got back to us ASAP and sorted what we wanted to know
They kept us informed from the word go from when the product was delivered to them and picked up from them and when it would be delivered to me
Arrived safely on the day we were told
The driver asked where I wanted it put, as it was a large box
I asked for it to be brought up to the door for me on the pallet and he helped my husband lift it in the doorway and took the pallet away
There is nothing I could fault with this company
I WOULD RECOMMEND YOU BUY FROM THIS COMPANY ANYTIME AND I WOULD GO BACK AGAIN
As I said FIRST CLASS ALL THE WAY
Thank you both again excellent service
Review by Rter1 year ago
Agnieszka of Lewisham store to me she just a nice person, also a diamond and easy to talk to.
Review by Unless1 year ago
All prices quoted up front, no hidden charges. Really helpful staff.
Oakham Mobility & Healthcare is rated 4.0 based on
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