Nice and smooth process
Agnieszka was very helpful and professional
Review by Surline5 days ago
Excellent quick friendly service
Review by LMote6 days ago
Oakam have helped me thank you
Review by Xllyhema1 week ago
Had the phone four times to chase up a loan application. Each time, I was lied too. I was told someone would contact me, never happened.
I made a complaint and unsurprisingly, it was all sorted.
Review by Graemerobson Matakitis1 week ago
I firstl left a review of oakam 2-years ago which was very good, unfortunately their services have now gone very badly downhill.
I applied for a new loan yesterday and was asked to send my bank statements etc which I did.
I had a few bounce back so I had to resend, I have since made two email enquiries to oakam to see if they have received them, and a total of 9 phone calls.
I have been cut off twice, had one person actually answer and just say use the app and hang up the rest of the time automated message.
Trying to speak to an actual human being seems impossible,
The app is absolutely hopeless!
I do hope Oakham are taking on board the bad reports about their service and doing something about it
Review by Yarelmys Riabcova1 week ago
Rude customer service. Told to use a different company if I didn’t want to wait and the call centre staff love swearing about other customers which I can hear in the background why calling up to discuss your loan
Review by AQuinn1 week ago
Easy to use and friendly. The only downfall is it’s really hard to get to speak to someone now even for a query you phone up and press to speak to someone and it says you need to go online and hangs up. But there is nothing you can do online to have a query answered or if you need help with anything.
Review by Swarag1 week ago
Review by Mengyuan1 week ago
Very good service every time
Review by ATCustomer1 week ago
Good loan company some staff are very helpful and will sort any problem straight away
Review by Hopford Dziamara1 week ago
Very good and very quick and very friendly staff and very good service
Review by Duanna1 week ago
I've been with oakam for a while now I found it very helpful but that was until it went in to administration. I rang them and got told the problem as now sorted and oakam are back to normal I asked to top up my loan by the app but when I've tried to it wont allow me then I got told to update my app which I have done and still same problem. I pay every week with out fail and my coins I've gained I can't even use them. But I've seen new customers getting their loan but it seems loyal customers can't get anything. What's point in app when it doesn't do anything and customers service always telling people to apply by app.
Review by Triance2 weeks ago
I was happy with the fast process and the funds reached my bank account within 2 hours. I would definitely recommend Oakham Loans. Else where I got turned down. But Oakham gave me a chance. Happy Customer 😆
Review by PIAricafranca2 weeks ago
Waste of time. Applied on line and then heard nothing till a day later when I received an e-mail saying I had to call a number. Rang it and got an automated message saying “our advisors are unable to take your call, if you haven’t had an e-mail, please reapply in a couple of weeks” So am I declined, accepted or what? You told me to ring you? I
Review by Lifemark Lawa2 weeks ago
Was great service just took a little longer then normal to recieve the loan. All in all pretty good service
Review by Ylitalo2 weeks ago
I've had 2 loans from Oakham. 1st I paid off within 3 months rather than 6. 2nd paid off over 6 months. Now cant do anything via the app I've deleted app 3 times and reinstalled but still still nothing. Cant enter the draw. Cant use coins. Was told app wasnt working while company in administration but was advised would be up and running again soon. That was back early in the year. Tried again this evening. No good. Obviously dont care about existing customers. I even tried applying as a new customer on line but then got message to download app. Load of rubbish.
Review by ThankGod2 weeks ago
Oakam staff is polite and very helpful. Customer is excellent and they always willing to help.
Review by Brahmous Füstös3 weeks ago
Quick and easy
Review by Rubhinda3 weeks ago
I always had nothing but nice things to say about oakam but IV just paid in full 2 loans I was never late paying, I was offered to apply for a new loan but then declined and I could of really done with the help this week so don't matter how good you are at paying you more then likely won't get another and the app is rubbish can't even cash out the coins you have got
Review by Kristofe3 weeks ago
Interesting to read all these reviews and have noted that oakhams reply to all of these disgruntled customers is a rehearsed generic response...I myself took out a small loan last year with this "company" and I had to contact them regarding an over payment as they had collected funds which weren't even owed as the loan had actually been paid off in full...Their new App which is now the ONLY method available to apply for a loan is absolutely hopeless and none functional and when you try and contact their "customer service team" ( which falls below any reasonable standard) Your advised to uninstall the app then reinstall it! This ladies & Gents I attempted to do 5 times!....Absolutely ridiculous.....zero stars from me as on top of this farcical experience Oakham offer no reasonable resolution to this issue to any of its potential new (and previous ) customers. Shame on you Oakham as you are clearly not fully delivering on what your promoting on Television and very misleading too..Tut Tut.....And for Oakham to also suggest (in their Television Ad) that applying for a loan is an "easy & simple process" is equally ridiculous & very misleading too as this is certainly not the case! And I'm surprised that Oakham have not been more active in resolving the issues with their "New online app" baring in mind the volume of complaints they've received in regard to the endless issues with it , And to refer customers to their "Complaints Team" is also an absolute waste of anyone's time as all they will advice you to do is "reinstall "their ridiculous App ! They offer zero resolution to any issue that's raised and I'm sceptical about the positive reviews on here as I suspect some of them aren't written by legitimate customers at all...
Review by Kalvis3 weeks ago
I applied for a loan online, which was quite simple really. Within 2 hours the money was in my bank. I would recommend Oakam to friends and family.
Review by Jonarius3 weeks ago
Easy application. and I like the weekly payments better
Review by Triada3 weeks ago
Takes too long for the process and it's all done by email, I'd prefer for it to be done by phone