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Review by Sue Wan4 years ago
NYQUEST Limited can currently be found hawking their supposedly "Limited Edition" (I say 'supposedly' because it's all somehow also available on Ebay, and none of it is numbered) wares on Amazon marketplace, where they charge on average £20 for a cd or dvd product which is usually in the form of an *exclusive* live concert recording by whichever artist/group.
I was sufficiently attracted to a couple of their titles (New Model Army, Carter USM) and so made a purchase through Amazon; upon receiving the goods however, I realised that they were very unofficial-looking and cheaply-produced packaging was used throughout, resulting in some damage to the items and a generally less-than-perfect condition.
The picture/sound quality of the concerts also was lacking, leading me to ask NYQUEST for a return/reimbursement (I'd only used the Carter dvd, so asked to return NMA, as it was unwatched).
Via Amazon, I received a very inappropriate and ill-judged response from NYQUEST, basically saying they didn't agree with my appraisal of the goods, and also saying (initially) that they would not accept a return of the NMA dvd on the basis of it's poor quality (presentation & packaging) which I believe was misrepresented by the Amazon photo image.
Basically, I received the NMA live dvd in a very cheap and brittle black plastic box (the kind of cheap 'poundshop' type that smells like untreated rubber and has a micro-thin pvc window/sheath), also the cheaply-produced paper artwork/insert was rippled and creased due to the limitations of the cheap box.
All in all then, a very CHEAP-looking, budget product with NO LIMITED EDITION NUMBERING, and NO BOOKLET or interior insert of any kind.
In the end, I was committed to send back the item to NYQUEST, upon which they REFUSED to reimburse me on the basis the shrink had been removed. I explained that this had been a XMAs gift, but despite it being unwatched, and the POOR QUALITY starkly OBVIOUS for all to see, I was forced to open an Amazon claim to get my money back.
Essentially then, I'd strongly urge anybody viewing their wares online to give NYQUEST Limited - and their 'Limited Editions' - as WIDE A BERTH AS POSSIBLE,
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