NHL Shop Reviews

Cristin from Shop.NHL did a great job with my autographed product that needed to be authenticated. All done in a timely manner.

Cristin from Shop.NHL did a great job with my autographed product that needed to be authenticated. All done in a timely manner.

Cristin did a great job helping authenticate my autographed product. Very professional and timely.

Cristin was fantastic and provided are you with excellent customer service even when I was told no. I promise I will be back to shop at NFL. Thank you so much

We were leery of ordering through Shop.NHL because there were so many negative reviews. We ordered a specially made item on July 2nd and received it on July 19th. This is exceptionally great service for a speciality item. We have ordered from other sites and it has taken far longer to receive a generic item.

When there was a projected delay we were immediately informed and the item arrived exactly on the date promised.

My item was exactly as ordered. I am more than satisfied with this service.

Got what I ordered less than a week after I ordered it, both jerseys came with tags and no defects, would use again.

I received my order within a week of ordering, I got exactly what I ordered! No errors! Will definitely be ordering from this site again! Thanks!

Very happy the jerseys look nice I am very satisfied I'm very happy with this seller if it's really good it looks very nice I recommended to all my friends and family

Not sure why this has terrible reviews. I ordered a custom jersey... received a confirmation right away and then a tracking number a couple days later. Tracked it all the way to Nashville.. took about five days to get here and it was perfect! Letters and numbers looked great. It was the right size and was in perfect condition. All around great purchase for me.

Extremely happy, was a little anxious after reading the negative reviews, but my order arrived after 8 days, and when I opened the package, I was relieved and ecstatic that it was exactly what I ordered. Looks like quality material... so yeah I may order again

I ordered four items from shop.nhl.com and One of the items was damaged. Sent a message and they said they would ship me another of the items that was damaged. I received the item 2 days later . No hassles no problems . Awesome customer service.!!!!

We needed our package for a birthday party tonight and paid extra for shipping to get it here early it didn't come. I called and talked to Brianna and she was amazing they totally refunded my shipping amount back to me!! I love these guys!! That is the best customer service I have had in a long time. No questions asked just refunded my shipping back to me of $25!! You guys are Awesome!! Thanks to Brianna and the people she works with!! VERY SATIFIED customer in Utah!!!

I have purchased a shirt from both the San Jose Sharks and Pittsburgh Penguins, and they both came just as shown on the website and about when it was expected. I have no problems with this site except for the fact that some things are a little expensive.

Wow is all I can say!! I ordered a customised Pens hoodie for my husband's birthday which is 2 days before Christmas (ordered Dec 8) It arrived in a little over a week! Then my husband opened it and it was too big (I ordered the wrong size) Well spoke with customer service and while they couldn't take the hoodie back as it was customised they refunded me THE ENTIRE AMOUNT OF THE HOODIE!! No questions asked, cannot recommend NHLshop.com enough!!!!

I order St.louis Blues playoff shirt to only be disappointed. The material on front was stuck together. Pulled it apart and it tore. Paid 29.95 to have overnight. Now I'm out that money. Said they could send me a new one once I pay to return the defective shirt. Now I'm out an additional 6.00 plus they're sending by regular shipping which may show after the playoffs are over. Totally sickened by flop.nhl.com.

I ordered a jersey on the 19th of Feb. And then I decided to view peoples feedback on this NHL site since it was my first time buying from them. I usually buy my gear at team la store or other stores. But viewing everybody else feedback on how BAD they were with their shipping and sending out the wrong item or size I started to worry .. But with my tracking number I was able to track my item the whole time from Ohio ..to Missouri..to bell ca.. And finally Los Angeles. .. Great jersey ..on time FedEx shipping.. And I am just stoked on my item. Thanks to NHL.com ..

I don't get the angry reviews... I know that I'd ordered a sweater jersey/paid for 3 day shipping and would have received it on time had the fed ex driver not been remiss and delivered it to my house instead of some other lucky, yet immoral persons house! Fed ex gave me the run around for a week, calling only to tell me they were still investigating the situation... So I suppose I do understand how people are getting frustrated with delivery services but nhl.com aren't the ones responsible for the actual delivery of our items... We pay nhl, they pay fed ex and at that point fed ex is responsible... Long story short I finally got the man on the phone to admit that the driver dropped my package at the wrong house and when he went back they denied ever getting a package at all... That's when I decided to call nhl customer service expecting to get the run around and instead I was connected with the first person who didn't make me feel like it was my fault, someone who took responsibility for the fed ex delivery drivers mistake, and someone who had a new item in the mail for me the following day... I was baffled and ever so grateful to finally have my problem acknowledged and fixed!! Thank you nhl!!!

My shirt just came in perfect and I'm so happy took 6 days ordering to Canada is great! I recommend it to anyone in Canada

Ordered a womens and mens customized Leafs 3rd jersey. NHL.com Canada said it would be shipped within 4 to 5 weeks. Got it in 1 week of ordering. Customization looks awesome with the felt like lettering. Also, noted this was during a free customization promotion. Was scared after seeing bad reviews, maybe I just got lucky.

the best place to order nhl jerseys and apparel from. the selection is usually pretty good and the customer service is fantastic along with the shipping time and prices. always look up coupon codes before you order from sites like retailmenot.com. you will get what you pay for.