Cristin from Shop.NHL did a great job with my autographed product that needed to be authenticated. All done in a timely manner.
Review by Savencu1 month ago
Bought a Petterson Jersey from the site because of the Christmas promotion they had as it was about the same price as from the Canucks Store shipped to my address (with my Season Ticket Holder Discount). I figured they would be the same as the Canucks Store as the Canucks website links to this store......
It sat in my closet unused as I had other jerseys. I wore it for the first time in October.
I noticed that the numbers were peeling off already!
#1 - Why are the numbers glued on in the first place? Every other jersey I've purchased from the Canucks games they are sewed on.
#2 - Why is it peeling off after one time?
I talked to customer service, the lady I have to admit was very nice on the phone. However, because of the time it has been, there's nothing that they could do.
My bad for not checking the merchandise after I received it but ironed on numbers? What a joke company. Should have read the numerous reviews online prior to purchasing and not assume it was the same stuff at the Canucks Store. Buyer Beware!
Review by LaVinya1 month ago
So, with all the bad reviews I figured it couldn't be that bad, boy was I wrong! Ordered a jersey the first of September and there is no info on shipping until they get your money. Once I ordered I got a shipping date of September 25th and delivery of October 4th (going to game 1 in Vegas Oct 2) so I called to cancel my order and was told "sorry there is nothing we can do because it's a factory direct order but it's in the shipping stage to it will go out soon" well here it is September 27th and still shows "pending" on the website so I called again. This time I was told "your order was out of stock but should be shipping soon"... this website and customer service is a joke! Tried to cancel my order again and was told the same thing about being a factory direct order and I would take 17 business days for a refund after they get the order back. So best case scenario I'm looking at 2 plus months of waiting to get my money back... DONT BUY FROM THIS SITE AND TELL TELL YOUR FRIENDS NOT TO BUY FROM THIS SITE!!!
Review by Wildlands1 month ago
Bought a Heritage classic Winnipeg Jets Jersey Fanatics. 180.00 order Recieved a Edmonton Oilers 20.00 T shirt instead. Call customer service told me the speal of how sorry they were and that there were no more jerseys in the size I ordered. Would only refund my money once I shipped the t shirt back. Once recieved they would return my money. Also for their mistake gave me a lousy 15% off next purchase which was another slap as the site usually advertises 25% off. So angry and frustrated. DO NOT SHOP HERE.
Review by Bonetwork1 month ago
Cristin was fantastic and provided are you with excellent customer service even when I was told no. I promise I will be back to shop at NFL. Thank you so much
Review by Abraud Reuterswärd1 month ago
Ordered a shirt for the 2019 Heritage Classic game. Original order was placed September 25th. After three weeks and no word from them I cancelled it due to poor service. I then re-ordered it because there was a 20% discount code that could be applied. It's November 5th and I am still waiting. The game was over a week ago. I called to cancel as there have been no updates only to be told that the order cannot be cancelled as it has gone to the warehouse and will be shipped later this week.
Appalling service and no concept of customer care. Do yourself a big favour and shop elswhere.
Review by Engelsman Derrow1 month ago
After ordering a limited edition jersey, they sent an email more than 2 weeks after the order telling me that they received my cancellation request despite me not asking for a cancellation. In live chat the customer service rep stated the warehouse had cancelled the order because the jersey was out of stock, yet their website still showed 1 available. No customer service other than "you'll get a refund in 7 - 10 business days, if you want the jersey check the website yourself to see if it comes back in stock". Unbelievable.
NEVER ordering from NHL shop again.
Review by AdamBeswick1 month ago
I have been looking on this site for LITERALLY weeks waiting to buy at the right time. I mean, weeks! Months! Studying their deals and special codes. After a lot of researching, trust me, a total joke! They're always the same price no matter what!!
OH, and want to know why I didn't just buy the first time I thought I was getting a good deal... Because after spending hundreds, I get to the final checkout, and they had NO WAY OF GETTING FREE SHIPPING! WHAT?!?! Spend that much money and they will ALWAYS charge you an extra $15 for shipping. Terrible business. I went elsewhere.
Review by Markaram Nakabayashi2 months ago
I have a hard time finding San Jose merchandise for sale in Ontario so I order most things offline. My husband ordered me a sweater and touque from nhl.com for an anniversary present. It has been pending for a week and after talking with customer service yesterday and reading more reviews, I am not impressed at all with their service. They have more disclaimers than help for their customers. I would not feel comfortable ordering anything from this site ever again. I am very disappointed with the whole process, the lack of info and customer security provided.
Review by LamesaForrester Kejmar2 months ago
Used clothing sold as new? Daughter found a chapstick in her sweatshirt when she opened it. It was supposed to be a Christmas gift, but I had her try it on. This is gross. Advise.
Review by Pengtong3 months ago
I ordered jersey.. took 3 weeks to get email about it being backordered.... 2 days after that i noticed they had camcelled my order. I called amd asked why... they said no stock. So I went online and could reorder my order... if tjere is no stock why can you order it. Waste of time this company...oh and the 40 spam emails fro fanatics after I did this order. Forget it stay away. Customer service was useless.
Review by Tanicka3 months ago
2 items ordered. First was a discounted end of line jersey. Product delivered on time and was good. Second was custom ordered with player name. Delivery within 1 week. 2 weeks later still no product. To cancel order, now have to wait an additional 3-5 days for confirmation...the playoffs will be over by then. Unfortunate as this was my second vendor. First one "sports jerseys canada" emailed right away saying product not in stock and refunded day 1. I would check them out first as they seem way more reputable.
Review by LBHarvey Derrow3 months ago
The people at NHL shop have no consideration for those whom they accept money from. I ordered a blues jersey - and after speaking to someone on the phone he assured me that the jersey name would read O'REILLY instead of OREILLY. The jersey that I got had the name spelled incorrectly - and instead of fixing it they basically shrugged me off and, in other words, told me to deal with it. Had I known that they would refuse to add a simple goddamn apostrophe on my jersey I would have spent more money elsewhere to have my favorite player's name spelled right. These people are a joke.
Review by Katezuill Fozo4 months ago
Returned one hat and got less than half the original price back because of a MANDATORY $10 return label fee subtracted. (A fee that's only mentioned when you're 99% done processing the return). More than double a standard shipping cost, just to ship the hat back one state away from me to the return center. Would have no problem paying a few bucks for shipping, but double a normal shipping cost?! Paying more for the forced label than the amount of money you got back for the item??! It also looks like the $10 fee is a fixed fee for returns - no matter what the cost of the item is!
Straight up scam and will never buy from these morons again.
Review by Sztan4 months ago
Ordered 3 items on the 13th were supposed to be delivered in 1 to 3 business days. Only one item shipped and was not notified the others still have not shipped. The status just shows pending. No idea if or when I will even receive the other two items
Review by Kateena Derrow4 months ago
Ordered a gift on Wed with $10 for two day shipping. Wanting it by Saturday for my husbands birthday. Tracking says will be here Monday. Representative said. Ordered Wednesday. Shipped Thursday. Two business days is Monday. RIP OFF. STANDARD shipping is 3-5 days for free. WILL NEVER SHOP HERE AGAIN and we love hockey.
Review by Avronelle5 months ago
Ordered on the 13th. Never got a confirmation email and when I called (thank to you all posting their number on this site) and put in my phone number, it said it was still processing. Total crap! I will NEVER order from them again. NEVER!
Review by Tifney5 months ago
The most worthless online shop there is. Do yourself a HUGE favor and just find somewhere local to buy from because this operation is worthless and NEVER spend money for expedited shipping because it won't happen.
First problem is when you order something they don't tell you shipping time until you pay. Then you find out two or three weeks before they ship it but still take that next day shipping fee even though they know it won't. Then when they tell you it shipped it didn't. They printed a label and the package apparently sits around for several more days before it actually goes anywhere. I've got tracking numbers that don't work, packages that don't show up... NEVER EVER ORDER FROM THE NHL SHOP.
Review by Gerron5 months ago
The folks that run this place are a sick joke. They sent me the wrong size jersey FOUR TIMES! Every time I called to get things sorted and fixed all I got was "return the jersey and place a new order." 4 orders later I still have the wrong jersey. They have zero respect for their customers, and couldn't care less if you got what you ordered or not.
It amazes me that something as large as NHL could have a shop as poor as this. I will never be ordering from here again, as Amazon, Jersey City, Lids are way more reliable.
Review by Nuntaporn Performance5 months ago
Order a St. Patrick's day shirt that was in-stock on Feb 22nd. It was guaranteed to ship by March 1 which I figured was more than enough time to have it in time for March 17th. Over 3 weeks - everything should be fine right? I reached out today - March 7th - as I had not heard or received anything. Now they are saying it is back ordered and it will ship on March 13th and that I will not have it in time for St. Patrick's day. Very frustrating. Just ordered a different shirt from Amazon. It's guaranteed to arrive in 2 days and I believe them.
Review by CWilliamson Strickmaker6 months ago
Other then purchasing an item from out of the country, I have never dealt with a slower shipping service. Everything I have ordered takes several weeks for delivery, and is usually after their estimated delivery time. Don't think about ordering a jersey or something for a sporting event you want to attend unless the event is at least 1 month out.
Review by JFreeman Gridi6 months ago
We were leery of ordering through Shop.NHL because there were so many negative reviews. We ordered a specially made item on July 2nd and received it on July 19th. This is exceptionally great service for a speciality item. We have ordered from other sites and it has taken far longer to receive a generic item.
When there was a projected delay we were immediately informed and the item arrived exactly on the date promised.
My item was exactly as ordered. I am more than satisfied with this service.
Review by Mermelada7 months ago
Before you purchase from NHL.com, please know if you purchase from this company, although the site says free shipping and returns for purchases over 25.00, they charge 5.50 to send any items back to them.
Review by Gergess7 months ago
From now on I would rather (and plan to) buy fakes from China than EVER order from these scam artists again. Latest issue w them is I ordered "next day delivery" for an extra $25 ... Item arrived 7 days later. Their excuse? "Well, there's a tiny fine print that states we have three business days to actually ship it, so "next day delivery" means you'll get it the day after we decide to send it". NEVER AGAIN.
Review by Socioofficial7 months ago
Placed an order and was told 1-3 business days. This was for a gift and it still hasn't shipped a week later. I ask to cancel the order so that I could get somewhere else on time. Refused to cancel and it was obvious that Quashan in customer service had no interest in trying to help.