Fast response, very polite and dealt with what I needed asap
Review by GarMar3 months ago
Received a completely wrong order. I have been sent two left shoes and the wrong style. I had to pay $40CAD for duty fee so this is absolutely ridiculous. I asked someone to contact me immediately so I can either get my money back or am sent the right shoes. However, I do not think it is fair to pay more money for duty fees or return. This honestly could've been a good review because the shoes are nice and comfortable but no one has responded to me and I ordered the shoes to go on vacation but now I'm afraid if they don't respond I won't be able to have the shoes I wanted. Also, from reading other reviews on here, I'm afraid they won't even reply to me. Are they scammers?
Review by Jamesisafraud Arasme3 months ago
Had contact with th and they are nice but not very helpful. There where some items missing from my order and they blamed DHL delivery service even after I told them the bags where not damaged when they arrived. Told them I won't pay foristakes they made but they won't budge. Just please don't order from here. Safe yourself some stress and problems.
Review by Shenpaul Derrow3 months ago
Placed order on 12’th of June.
Mail received on 13’th of June confirming order send. Track-and-trace does not function.
On 20’th of june still no sign of ordre.
20’th of June order spec. send to Nelly.
22’nd still no news from Nelly.....
Review by Peddler Lours3 months ago
Fantastisk bra service, upåklagelig :D
Review by Muzdalfa Pigmon3 months ago
Super fast and very friendly customer service. And also fast delivery (2 days).
Review by AdoreLife3 months ago
I did not get the order! Still waiting for a month now and they don't have any customer service number. Very bad!
Review by Rpoyton3 months ago
Very rude customer service agent. i simply asked a question regarding the status of my order because I had paid for next delivery and the status was showing the delivery as Saturday rather than Friday. The customer agent responded I hope it will get there and ended the chat without giving me a chance to even respond. This will be the first and last time i shop with nelly.
Review by Brebric3 months ago
Ordered Hvisk bag on white color few days ago. Instead, got 2 pink dresses in my package. Trying to contact customer service but still unsuccessfully. First and worst experience ever
Review by Tempest Gierek3 months ago
I order more often from them. It depends sometimes the item will come sand as in the picture. But Also sometimes the quality of the material is not the best. I would say 2 out of 10 are bad. I shop from them sometimes every week but never had any special offer. However they don’t have a free return. They will charge you £5 for the return and you need to drop it to the ups courier centre.
Review by LauraK Elever3 months ago
I bought a keratine serum. When i opened the package I found out that a good amount was spilled which is so unfair cuz I paid for the whole bottle to use several times not for it to be spilled.
Review by Charra3 months ago
Totally hopeless and badest customer service. Takes no responsibility when the products dont arrive, and frankly dont care Either. There is an obvious reason They do not publish any contact number and are very limited to reach! They know They are Crap, and do not want to be available because of that!!
Review by HelenR3 months ago
beautiful articles !!! super affordable staff, highly recommend!
Review by Haosu Huwaë3 months ago
Excellent customer service!
Review by Tyie Ficks3 months ago
My second but for sure the last time buying something here. Had so much delays and had to contact both delivery’s customer service and Nelly. I waited for my package more then two weeks. I contacted them and asked if they can take the package back. Instead, they contacted delivery men and after they answered to me that my package is on it’s way. But that wasn’t what I asked. I was planning weddings and my shoes didn’t came, so I just had to buy new in a shopping mall. Just don’t order here or if you do don’t be surprised why it costs to you so much time and stress... literally the worst online shop.
Review by KLCheema4 months ago
Nöjd kund! Har köpt en del saker från Nelly och är nöjd varje gång!
Review by Sxnjot4 months ago
Great customer support over email. Solved my human error within a day :)
Review by Bastrakovas4 months ago
Great help, very personal and friendly.
Review by Eirnea4 months ago
Review by Bakhytzhan4 months ago
Excellent customer service - Bernd was especially outstanding :)
Review by HazMedic5 months ago
So I ordered a blue floral dress for my school formal and even though i ordered it so late it came just on time in abt 3 or 4 days *i live in Finland*, and nelly kept sending me emails about the order, and I could track it and everything was great. The dress itself is super nice fabric and quality, and I'm really impressed! Note that this was my first time ordering from here, but I'm really happy with the experience lol that's it.
Review by LKos Daudelin5 months ago
I had constant problems with them and now after I had contact with them telling them about my missing items they give the case to an incasso instead of helping me!!!! Now my bill is twice as high. And they do not give a single **** about it. DON'T ORDER GUYS. YOU DON'T WANT PROBLEMS LIKE I HAVE THEM NOW. it is annoying and very rude. They tell me on this website they will help me and they just give it to an lawyer company. Even after I had to fill out an Eidesstattlicheerklärung. Which means that I declare not getting the items.
Review by DarkNinja5 months ago
Bad customer support and not a really great experience using this website. Refunds was also very hard to get.
Review by Demechia5 months ago
Ordered a pair of shoes, it came in within the estimated time. It's true to size. Love the pair, comfy and stylish. Might want to order more again. It seems that when ordering within Sweden, shipping is mush faster. So yayyy!
Review by Sujee Perica5 months ago
This website is great for clothing, great brands and their own label clothes are awesome as well. Ive shopped a few time and delivery has been really fast to NZ. The one time i had an issue they provided outstanding customer service and resolved it within a day. Highly recommend :)