It's hard to believe all these 5-star reviews haven't been posted by the company, as my experience was completely different. First off, when the mattress arrived on my doorstep the box itself looked as though it had been kicked down the street, dropped from a roof, and run over by a truck for good measure. This was the WORST packing job I've ever seen in my life, as the mattress appeared to be STUFFED into a too-small box with no exterior box, then sloppily taped all around. One side was even gaping open, as the tape had come open due to the excessive pressure contained within. There were even a few boot prints and holes on the outside, and parts of the mattress protruding from within to complete the picture. I know Nectar is trying to save a few bucks on the shipping cost as they're cheaper than Casper, but, trying to toss a delicate item like a mattress in a flimsy box and hoping it gets to its destination in one piece is NOT the way to retain customers. Anyway, I contact the company to rectify the issue and they offer me a measly $25 credit on a nearly $1,000 mattress. Blamed the entire thing on FedEx, even though it was their poor packing that caused 50% of the problem. Terrible!
Review by Senny2 months ago
There promised shipping times are not accurate. I ordered my mattress on a Friday, and received an e-mail confirmation stating the mattress would ship within 2-3 business days. After those days came and went, I chatted with a rep from Nectar, and they assured me my mattress was ready to ship and they were waiting on FedEx. Two days later I've heard nothing. I tried to chat with them through their website, and the feature wasn't working. I tried calling them, but I was on hold for over 45 minutes and never connected to a rep. Hours later when the chat feature finally worked, I talked to a rep who said the same thing, "we're waiting on FedEx". When I complained that they weren't holding up their end of the bargain as far as a shipping commitment I was told that they have 3 business days plus 5 business days to ship. I told her that made absolutely no sense and was deceptive to consumers. They refused to cancel my order, even though it hadn't shipped yet because it was "ready" to ship. I'll be returning the mattress whenever Nectar decides to get it to me. Really poor communication from a company. If I'm dropping $1,000 on a product, that company better send me an e-mail letting me know exactly when my product is arriving. Ridiculous.
Review by GERALD WALLACE3 months ago
I wish I'd never bought a nectar sleep mattress. Beware and proceed with caution: consumer rights neglected, read their terms before committing to a purchase. I knew by the 5th restless/sleepless night that the mattress was unsuitable and asked for a return for a refund. I'm dissatisfied with having to wait 30 plus days for a return to be organised due to "adjustment period". I don't need 30 restless nights to determine what I know within a week. I tried to exercise my consumer rights as I have had the mattress less than 14 days. But Nectar Sleep continue to refuse these. As a consumer I have the right to cancel the order within 14 days of receiving the items. The mattress is unsuitable and I wanted to return for a full refund but have been told I have to wait the 30 days for a return to be organised. Waited 30 days. They arranged for The British Heart Foundation to collect. I emailed a copy of the collection notice to Nectar for a refund. The refund took 2 weeks and several calls from me to be credited to my card. As I was advised it should only take 3-5 days. Note... If you buy a package inclusive of duvet, mattress protector and pillows they only refund for the mattress and will not accept a return of the other items unless they have been unopened and in original packaging. Dissatisfied with this too! Stay Away!!!
Review by Yushu4 months ago
I have nothing but nightmares on my Nectar Sleep mattress. They have been the most illogical and difficult company I've ever online shopped with. The customer service doesn't exist. They delete my stories I share on social media because they don't want to be exposed for the scam company they are. Your best bet? Avoid! If you can't, contact your attorney general, and the FTC. Companies like this shouldn't operate in America, and we need to keep on reporting them, en masse.
Review by Manuel Timbers4 months ago
Terrible customer service. They refused to honor a price as advertised and took no ownership for the error. I cancelled my order and would not recommend them.
Review by GegGA4 months ago
Lifetime warranty isn’t factual. When I bought the mattress they said I could put it on the floor. So I saved up some money for a new bed frame and when I lifted up the mattress is was full of mold. Carpet dry, bed wet.... their customer service wouldn’t honor their statements. I would look somewhere else.
Review by Samiqua4 months ago
I am 68 yrs old and have had back issues all my adult life. I've gone the full circle of beds from water beds to multiple innerspring mattresses, highbred mattresses, cool gel topped TemperpedicCloud mattresses that retailed at $3200. That one was the worst! Then I discovered Nectar. Reading so many reviews and the forever free return review what did I have to lose? The first night I slept ok. The second night I slept better. By the 4th night, I was getting up easily with no pain. I used to struggle just to get out of bed. I couldn't bend at all. Now I'm flexible and pain-free in the morning! Not only do I have 4 vertebrae jammed together in my lower back pinching nerves, but I have Fibromyalgia too. So pressure points were always an issue before. Not anymore!! Truly the most comfortable bed I've ever slept in. And the price is crazy low. As for it being made in China, so is everything else! If you have pain, this is your bed!! BEST BED ON THE PLANET FOR PAIN RELIEF!! LOVE IT!!
Review by Pinzi7 months ago
The mattress itself isn’t horrible but the frame is beyond horrible. Any motion transfer benefit Of the mattress is destroyed due to the flimsiness of the frame. I feel my husband’s every jiggle, wiggle, scratch, cough. Everything. Sadly, I didn’t realize the same one year trial doesn’t apply to the frame and was told I’m out of luck to exchange it.
Review by Chalinga10 months ago
I love this mattress it is very comfortable! It is a different story for my husband who is heavier then me, I have added a soft foam on top of the mattress and it has helped him quite a bit. So it is a great mattress!
Review by Noobfortress1 year ago
Review by Bafford1 year ago
As the months have gone on I have discovered that this is a bed best for the stomach and back sleeper and not so great for side sleepers. I bought this bed because of terrible pain in my hips while sleeping, thinking the non pressure points would take care of the problem. That has not been the case. While this bed is much more comfortable that a traditional mattress by far, I still deal with a considerable amount of pain while sleeping.
Review by Murra1 year ago
Great bed insane quality for the price
Review by Cecilian Ghazsli1 year ago
I am 24 and have had back pain due to a car accident since I was 18. With my new mattress I FINALLY wake up without back pain. I like soft mattresses so I was hesitant but this bed is the perfect mix of soft and firm. I love my mattresses. I also recommend the base and mattress protectors. The base was super easy to put together. The mattress protectors are so good I actually forgot I had one on. There is no sound like others make and no added heat. The Nector products held up to all their promises.
Review by Trimarco1 year ago
My Nectar mattress came with some defects so they sent me a replacement as soon as I let them know what was going on. Customer service was phenomenal and the mattress is wonderful. I love that I can sleep through the night and wake up pain free. I fall asleep fast and feel refreshed in the morning. I've never been so happy with a mattress in my life! It's taken lots of money and countless sleepless nights but I think my search is over. Nectar has a lifetime warranty and a 365 day sleep trial. You can't get any better than that! The king size was very inexpensive but the quality surpassed most of the high end beds that I've seen or had. Thank you Nectar for finally giving me a bed that I can sleep on! I'm very satisfied with my purchase. The only problem is not wanting to get out of bed. It really is that comfortable. Take my word for it! I've purchased beds from Mattress Firm that were supposed to be high end and I've tried other bed in a box companies and they all sucked! Total waste of money! I'm hoping Nectar puts an end to all the crappy beds being sold right now.
Review by Gaylyn Pillmann1 year ago
This is the most immature e-commerce company I have ever seen. They have no process to return items. They lied about delivery dates and then proceeded to make returning items next to impossible. I am sure this is related to sale metrics around...make it real difficult and people will eventually give up. Do not buy from them. There are more mature options. I ended up going to Amazon who can be trusted.
Review by Thorogooddecor1 year ago
We fall asleep as soon as we lay down and it doesn’t matter how you sleep the bed is comfortable. The pillows are great. Great sleep!
Review by Strandz1 year ago
Nectar distributes our weight and makes sleeping very comfortable.
Review by Yenal1 year ago
The mattress is great!
Review by Maclean1 year ago
Love, love, love this mattress!!
Review by Befromm1 year ago
This is the most restful sleep that I have had in years! I really enjoy the wonderful contouring support that this mattress provides. The mattress is firm where it needs to be to provide the support you need, yet soft enough to remove any pressure points. These two factors combine for an amazing sleep experience.
Review by Desreeann1 year ago
So far, so good. No complaints so far. Only time will tell regarding durability.
Review by Savalle1 year ago
No more saggy mattress middle
Review by Neyar Whirledge1 year ago
I thought at first the mattress was going to be too soft. however it firmed up after a day or two. Very comfortable to sleep on. My Wife doesn't wake up sore anymore!
Review by Hemachandran1 year ago
It’s very comfy with full support. Reach the expections from the good reviews, arrived within a week after purchase. Highly recommend