Please do not use this company. Wish I had read these reviews before purchasing an iphone6. Didn't work on arrival. Tried to get in ouch with customer service - received automated, standard response emails and never got through on the telephone. Their T&Cs to return a faulty item within 30-days, requires you completing a form that essentially waives all your consumer rights, which meant I could not return the item without being subject to additional shipping and admin charges and no right to reply on any decision made regarding the fault. The advice I received from the Which Legal Team confirmed this and also pointed out that I had very little rights as the company is a .com and based in the far east. Unfortunately, my credit card company (Nationwide) were not much help in assisting me to get a refund, as they said I had not complied with the NDBD returns policy (i.e. I should have signed the waiver and returned the phone). I tried four times to return the phone but would not sign the waiver and the company would therefore not accept the return. Please read the returns policy very carefully - it is there to prohibit returns and refunds. Anyway stuck with a iPhone6 that doesn't work (both a software and hardware issue according to the Apple Shop technical team.
Review by Fakourou8 months ago
This company NDBD is a scam. Do NOT buy anything from them. They have an Australian address but are a dodgy Chinese company.
Review by Aukusti9 months ago
Phone has had problems since day one. Very unsatisfied !
Review by Croki Utilities11 months ago
Bought an IPhone 6s almost 1 year ago for approx. 550$. After 2 months the lens of the IPhone fell off, so my camera was wrecked, there were black patches over the whole thing. When I was to use my phone today the touch would not work, and the screen had a black spot which `leaked` behind the phone and you could see `lines` on the screen. (Like those when the TV is not working)
Review by Elvevold Bammeskov1 year ago
There is a reason why the website is under construction !!! They are bust, got the inside info as i used to work for these scammers and once exposed they politely dismissed me.
Review by Azzer Alzetta1 year ago
i bought an iPhone 6S plus 128gb from these people. it was delivered on time and works perfectly. i cannot fault them or the product.
Review by Jennielovesclassocjazz1 year ago
Extremely poor service. Purchased an iphone 6 plus including an extend 2 year warranty in January 2018.
The phone failed after only 6 months in June 2018. The screen and the home button stopped working rendering the phone useless.
NDBD are not responding to emails to honor the warranty and have the phone repaired.
Review by LeBr1 year ago
I have had my iPhone for about a month now. The service to receive it was great. Lots of info about tracking for delivery and arrived earlier than predicted to country Victoria.
The product was in top condition (rated as a Grade B) - it had a small scratch on the back that I don't see now it is in a case. wouldn't hesitate to use this business again.
Review by Athyna1 year ago
DO NOT go anywhere near this business!
I bought 3 x iPnone 6 phones for work and ALL 3 Were faulty. This cannot be a coincidence. It appears, from my experience, they simply purchase faulty phones, put them in a new box and ship them out and then when you want a refund, or the phones replaced, they use every blocking tactic you can think of to make you give up. Their customer service is a disgrace.
12 months later and I still don’t have an outcome. The last email I sent them was never even replied to.
I can only say that do not be as stupid as myself and always use PayPal for these type of purchases. This is normally my golden rule - never again will I break it.
I can only hope that my loss can be a warning to others to stay away from this dodgy and dishonest operator and I would encourage everyone to find every forum you can and warn as many other unsuspecting victims as possible.
Review by Delyssa1 year ago
Weirdly, everything went well with my iphone SE. I was very very scared to even open the package which arrived almost on time. In the end I did and I was not disappointed. The Iphone looked brandnew and that was about a year ago. The phone still works fine.
It is probably a hit and miss here!
Review by Scotiabramble Mihalylovics1 year ago
Worst company ever, as reflected by the other reviews they cannot be contacted if there is an issue. Thir warranty is a joke, I sent it to them for repair in Feb and have not seen it since; emails just bounce back. It was a cheap phone, however, it did not work properly and they have been repairing it for the last six months.
DO NOT BUY A PHONE OR ANYTHING FROM THIS COMPANY
Review by Tremag1 year ago
Bought an iphone 6plus in August 17. It went wrong in December. Took two months for them to accept it back for repair. Receipt acknowledged march 2018. NOTHING since. Can't get any reply. Are they still in business?? DO NOT USE, absolutely useless guarantee and appalling customer service. Phone now untraceable, money lost. Be warned.
Review by Mathnasium Leckemby1 year ago
Having purchase an iPhone from them which arrive with a default. Since I am fighting to be reimbursed, I am calling, mailing, without no effect... meaning I will probably never see my money back.
Don't trust them, don't purchase something to them or don't dream about any service after delivery. Now I am 100% sure this is a fake company.
I should have a look on Pilot before buying something to them
Review by Anchala1 year ago
DONT BUY FROM THEM !!!!
1 month after my iPhone 6S purchase i'm left with nothing more than a dead battery and a standard replymail that they will answer within 2 days..
After a few reminders I've called their support number and surprise, surprise: that number is out of service
Well played NDBD, thumbs up !
Enjoy your life , if you consider having one
Review by Tirpod1 year ago
Purchased an iPhone 6s in January, the postage and arrival was fine. In February the phone broke so I contacted them about the warranty it’s now been nearly 3 months and no useful response via email. I also tried calling multiple times but was either on hold or no one answered. Very disappointed in the customer service!!
Review by Bluearrot1 year ago
Phone died on the 3rd day, absolutely disaster.
Support phone number not working.
Do even believe that I will get a refund :(
PLEASE AWARE NEVER USE THEM!
Review by Zoomerzef1 year ago
Worst please don't buy any products with NDBD.They cheat people and earn money. They bothered me 4 months for warranty repair and when I sent the mobile through AU post and submitted proof of delivery and who received they stopped responding to my case and simply said can't find mobile not received
Review by Andrewgs Presher1 year ago
Worst company ever with the worst service !DO NOT BUY FROM NDBD! Your fooled into thinking you are getting a great bargain but then the phone dosent work! We tried to use our 12+1 month warranty and we were redirected to some Australian site!! Save your money and don't buy from ndbd!!
Review by TheWoods1 year ago
this is a dishonest and a completely untrustworthy chinese company based in HK DO NOT BUY FROM THERE They promise a guarantee but after I received my unworkable Iphone and went to Fair Trading they finally answered my many hundreds of emails seeking my money back WHICH HAS NEVER ARRIVED... do not trust Chinese businesses/ they have no honesty or scruples and why they are still allowed to operate in Australia is simply beyond my comprehension.
As for Fair Trading, they are useless as is Consumer Protection-both holiday camps for paid public servants who push you from one organisation to another. Time they stood up and took some action!
Review by GillDubya1 year ago
Are UK authorities doing anything about this company who seem to be ripping off honest UK Customers? We purchased a refurb drone from NDBD. It was an unwanted birthday present from my wife and it was returned in October 2017 in perfect unused condition. They agreed to refund the money minus a restocking which was fine with us . Month after month pass by and still no refund issued for the over £500 spent. A total of 26 telephone calls have been made followed by dozens of emails to their customer services department only to be told they have an issue with their refund service. We are 7 month in and they continue to unlawfully retain our money and we just want our money returned.
Review by Nicolaee1 year ago
Still waiting on a refund since January. Have tried calling, tweeting, facebooking and emailing with 1 response in mid February advising it would be processed but nothing since. Appalling company and I think it will be a miracle if I see my money again. AVOID!
Review by Starleen1 year ago
Once I had to use their 12 +1 warranty. And surprisingly everything was great, they helped me and my good was repaired.
Review by Glitterstorm Novah1 year ago
because I have sent email explaining my daughters ear phones broke a week after buying phone and I haven't received an answer
Review by Gunanithi1 year ago
The ordering and delivery of the iPhone 5s was very good. However, I seem to be having some issues with the phone. Ie it seems to get very warm and the battery does not last very well.
Review by Celik Kuhnen1 year ago
Order 530-3157. Still no reply from this scam of a company!! I have tried yet again on numerous occasions to contact these fraudsters and SURPRISE SURPRISE!!! NO REPLY!! I am currently in the midst of reporting this company and I would advise no one to purchase anything from them as they don't care what state your phone is in or even if your get it as all they want is your money...basically they are robbing thieves and should not be allowed to trade!!