I placed an order in on 20th October. There was no communication and my order history had no entries post that date. I followed up up from the 26th-29th with 4 emails to have no response except for the automated "we will get back to you in 24 hours". My last email was very stern requesting to cancel the order all together and process a refund. To that email I received a sorry your order has been picked and is ready for dispatched. 24 hours after that (it is now 30th October) I got an email saying my order has been shipped after I had requested to cancel and refund my money. Now not only have I had a terrible experience but I will have to go to the trouble of sending back and waiting for my money to be refunded. Poor, poor customer service. You should be embarrassed!
Review by Distel Leshaga1 month ago
Pre ordered a Houston Rockets jersey in July, it arrived today (October) and it was the wrong item. Not even close to the original item ordered (received an Arizona polo)! Called customer service and the jersey is out of stock, and they don't know when it will be restocked. The only thing they could do was a refund. Oh and graciously offered to waive the return fee. (Yea, that should be standard)!
To try and make up for the mistake, they offered a 20% discount on a future purchase, which coincidentally was a coupon included in the wrong order and also the current deal the ENTIRE SITE is offering. How is that trying to make up for the mistake?
Worst part, they admitted that these things happen a lot! Well jeez that doesn't make me feel better, fix your system so that people don't have to go through this. What's the point of pre ordering an item, waiting months to receive it and then never getting it. Will not be ordering from the site again!
Review by Refstrup Haraughty1 month ago
Bought a personalized tee for 40$ got some random XXL event shirt was told to send it back for my refund I sent it back and still nothing ! Will never order here again will get personalized tees at the mall instead !!
Review by Bafford2 months ago
Received my order 1 month after I ordered it, shirts are thrown into a bag with no invoice or return labels. Shirts have big ugly stickers across the front of them with order # etc on them. Ordered 4 Rockets/Harden shirt, and instead got 3 Rockets shirts and one Charlotte shirt. Shirts are a thin cheap material, wrinkled. Emailed customer service about the error they had made, response had no apology, and no useful info or solution. Basically told me to mail the wrong shirt back to them and when they get they will credit me my money back. Like I said there was no return label/info included. Terrible, and if I could rate them -5 I would. Don't waste your time or money ordering from them.
Review by Clued2 months ago
I ordered 3 items to Toronto following the NBA finals, 2 shirts, and a hat. The hat shipped about 6 days following my order, a reasonable time given the influx of orders. To this day, nearly 2 weeks after my order, the shirts have yet to ship. I contacted the NBA store customer service via email and they said they updated my shipping address and that the items should ship by today, the 26th. Their god-awful delivery company Landmark/Sprintstar attempted delivery ONE time to my apartment, wasn't able to gain access, and instead of trying to attempt delivery multiple times across multiple days or deliver the item to a local post office (which literally EVERY other service I use does), they decide to immediately return to sender (NBA store). I would never have found this out if I hadn't called their support line. My shirts have yet to ship and if the delivery isn't able to be made again they'll likely just immediately return to sender. Absolutely ridiculous.
Review by Scudder Sosnowska2 months ago
I have ordered in the month of February 24, 2019 and my ordered NBA-96197583, which till date not yet receive, it looks like they are cheating people, so please don't order.
Review by Gjakova Derrow3 months ago
Ordered a lebron jersey and payed for faster delivery and it took 2 weeks to receive. Horrible customer service when I called to see if they were delivering it by horse.
Review by Chemla Esquerdeiro3 months ago
I contacted Customer Service for assistance. Took 9 days for a nonsensical response. The response was that I have to contact them for assistance. Like What?? i AM contacting you! Are these guys drunk?
Review by Vivukaran3 months ago
I ordered a slam magazine Allen Iverson shirt. Was nervous about receiving my order on time considering reading all the bad reviews. After ordering it shipped the next day and was delivered less than a week later!
Review by Rehan Korolczuk3 months ago
Cristin with Fanatics and NBA has provided excellent customer service to help me when i received the wrong order. She was able to get a new order processed and sent out the same day.
Will definitely work with her again!
Review by Shayonly Ramchandani3 months ago
Ordered a fitted hat over 2 months ago with a guaranteed shipping date of August 20th. I thought that was an excessive amount of time, but I waited. August 20th came and went with no notification that the item had shipped. I called in and was told it would arrive by August 29th guaranteed. Today, I received an email that the order was canceled! They claim that the item was oversold, yet no notification of this for over 2 months! Huge waste of time, do not order from here.
Review by Agribusiness3 months ago
DO NOT ORDER FROM THIS PLACE. Ordered Raptors gear in June, massive delay, over a month to get it. Received the wrong item. Got a 2T in childrens white championship shirt and not the 2XL Black Lowry number championship shirt I ordered. Called, they send me a return label so I sent it back. Called today (they received the returned item August 12) to see why my shirt has been sitting in Mississauga since JULY 16!! The guy on the phone proceeds to tell me I've already received my item. I explain to him that I did receive an item but that it was wrong and I already sent it back and to check the tracking number not the order number to see what I'm talking about. Get put on hold multiple times only to be told I did receive it and that he had two sets of eye look at this and that I basically stole the order they supposedly reshipped. They reluctantly issue me a refund to my PayPal. It shows up this morning and now its GONE! So I have no refund and no shirt. I will be calling back!
Review by Moragh3 months ago
I bought an NBA shirt on the weekend, and paid extra money for it to be delivered on the weekend and when i reviewed my order it was expected to get delivered on Wednesday, i'm fine with that, but, when Thursday came and they said that we need information about your apartment and address and all that stuff, which i provided to the person who called me. later when i came back from work i didn't receive anything, so i called them back asking about my shipment, they said it wasn't delivered, and then explicitly saying that it was my problem for not providing the address, and it wasn't their problem, i told the person who called me, if you see something wrong, just call me and ask for the question, she said it was my fault... such a bad experience...
Review by Qeiser Benline4 months ago
I ordered a customized jersey and 1 minute later I realized I ordered a wrong size. I called the customer service 3 times and everytime got stuck on the line over 10 minutes and nobody picked up the phone. I called when they had bank holidays (day after my order) and twice the day after - morning and afternoon.
In addition I wrote them 2 mails (first) less then 10 minutes straight after the order (sunday).
Then I managed to reach customer service line under different number which was not able to give me any information about orders starting with digit 1. Only orders starting with 9. I sent them 2 mails with my order details as well and they promissed me to reach the correct department and solve this (still the first day after your bank holiday).
Few days later they wrote me that my jersey (the incorrect one) was successfully sent to my address.
When I described them (again) my situation they told me it is my fault and they wont pay me my money back. I strongly do not recommend.
Review by YenDun Paetkau4 months ago
Ordered two shirts to celebrate Raptors championship. Despite them knowing they did not have either in stock as advertised/pictured on their site, they kept it up online to be ordered. One shirt I ordered a male size medium and after 1.5 months later when 4 other items in the delivery already arrived, they ended up shipping me a completely different shirt which was a women's size L. Had to contact customer service and get a refund. The other shirt I ordered a men's medium and they sent a completely different shirt. For this one I had to send it back to get the refund but made them waive the return fee. Will never order clothing online from them ever again, only jerseys and that's only if I cannot find them anywhere else.
A while later they had sales on NBA pins so I ordered a group of them. Instead of shipping it together, they shipped them in groups of 7 separately. 2/3 shipments coming from NY arrived but the third shipment sat unprocessed for a week in Las Vegas before being shipped the second week, arriving in my country the third week, then sent back to Vegas without a delivery attempt for no reason. Had to contact customer service and made them issue a refund of the original order's shipping cost plus the cost of the pins and they said they'd send a new order of the pins as a replacement free of charge.
Ordered a paperweight trophy and bobblehead which were pre-order and are set to ship in September and October. Guess I will have to wait and see if they arrive on time...
Honestly I think the website has good intentions but it seems their distribution network and shipping partners mess up the most. The staff I talk to on the chat function or phone are very sympathetic and even they feel bad for how the customers go through. They are always ready to help you in whatever way they can.
Review by Myrtle4 months ago
I attempted to purchase a jersey and a sweatshirt as registered user from their EU online store. Hereby, I will try to recapitulate briefly my nasty experience, which in not only unacceptable for the current established practices in the market but, I dare to say, transcends the boundaries of common acceptable manners and jeopardizes common courtesy. The order was never completed (due to a system malfunction) and the payment procedure was not finalized. I decide to try once more with the same result. So far, so good, you might think; nothing bought, nothing paid, nothing to worry about. The fly in the ointment is that, although I have not received any confirmation email from the server yet and the order does still not appear in my account page (that section remains blank), my credit card was charged twice! I have already turned to the site by email (4 messages in total) and received just 1 answer (it just mentioned that the debacle was attributed to a technical problem and that the confirmation message has been sent to all affected recipients - it didn't reach me, nevertheless). Until now I have not been given any logical, personalized, detailed explanation for what happened and so I was obligated to send them a formal letter of complaint. Meanwhile, I am not aware if and when am I going to receive any articles and whether the amount will be refunded (I have repeatedly required them to do so). Unfortunately, the current situation can be only as quite horrendous described and thanks to the incompetence or, rather, indifference of the customer service department, it signifies a deadlock. I am still waiting for an apology, a shipment notification or any form of compensation. It is immensely incomprehensible and totally unfair to incur such a financial loss, to vacillate between precariousness and hopelessness or simply pour money down the drain because of the mediocrity or, I dare to say, the aloofness of their customer service department. To put it in a nutshell, the communication gap, the below-average service and the tendency to neglect queries from clients lead to an absolutely exasperating feeling.
Review by Malesha5 months ago
I ordered a lot of jerseys about a month ago, 1500bucks worth, They said the order was under review and I would receive a reply within 24hrs. 72prs passed by and no response, so I sent a follow up email asking them to just cancel my order.
3 weeks go by, and all of the sudden, I receive a package from DHL. no prior notification whatsoever from customer service from both of my emails.
Ok, so whatever.. as long as I receive my package, I was okay with it. but no.... it doesnt end there. I ordered a Lebron MVP Jersey which was about 200bucks, the most expensive item in my order, and it was missing, in addition I ordered a lot of Rui Hachimura jersey I was planning on giving to friends and family (16pcs) only 14 arrived.
I didnt know if someone tampered with my package during transportation or if NBA store just forgot, but I contact them AGAIN about the situation, and I also contacted DHL to see if my package was tampered with.
DHL was very quick to look into the matter, their response time was flawless.
5 days go by, and I FINALLY receive an email from customer service.
Their response : We are currently have no stock of Lebron MVP Jersey, and we have no idea when we will get more.
if you cant deliver exactly what the customer ordered, dont fkn bill them for the whole order, furthermore you should FIRST notify the customer about the shortage in qty and ask confirmation if they would still like to proceed with the order or not. ( I had already planned on ordering through fanatics so I would have much rather NBA cancel my order altogether) but nooooo, they decide you dont even get that option, to bill you the full amount and ship you a shortage order.
Simply the WORST customer experience ever. Considering the revenue increase NBA is experiencing the last few years, it sure wouldnt hurt to put more resources into customer service for the products you are selling. I will never buy from nbastore again.
Review by Alisija5 months ago
The ordered items from the nba store over a month ago and some of the items have still not been shipped. When I placed the order, it said 2-7 business days. They sent only one email saying items would be delayed within a window and now that period has been exceeded. No follow ups, no apologies or compensation. Some of the items were gifts and now are basically pointless. I would recommend that you never purchase an item from the nba store. Avoid this company, do not support them. They don't care about their fans.
Review by Kaliya5 months ago
The cost of the products do not reflect the quality. I am very unhappy with my purchases and customer service won't do anything about it because it's passed the "90 day return policy". I bought the T-shirt to wear on special occasions and after the first time I washed it, the print just flaked off. All I asked for is to return it for store credit so I could get a different item. They refused! I am very upset to say the least.
Review by StephenMBland Derrow5 months ago
I ended up buying the same items from realsports.ca and the shipment arrived. Realsports did have a disclaimer stating that due to the high volume of orders the shipment would take approx 14 days....which it did. NBAstore.ca have changed my shipment date 3 times already. DO NOT ORDER FROM NBAstore.ca There are other nba licensed sites that will be much faster.
Review by Spiceisle5 months ago
So I placed an order with nba store well over a month ago. When I placed my order the product had literally just become available on the website as it was not there the night before when I was on. So I placed the order and paid for shipping of 2-5 business days. So I waited patiently for an email confirming my order which I received but furthmore never received any other corresponding emails. I contacted customer service and they had no idea what was going on with my order and said it would ship out no later then a specific date because the item I ordered was a special event item. I said ok no problem they said the latest I should receive my order was the 11th of July. And it would be shipped out no later then the first at which point I would receive my texting number. So I waited until the first and did not receive anything. Contacted them again and they fed me more bull $#*! and said call ba k tomorrow (the 2nd) to let our systems process what is going on. So I call d back the n ct day and was told the item was not shipped because they are sold out. They are sooooooooooooooo dumb I ordered it a month ago. They didn't just ship the last one the day before. They are a garbage company. I can get nba gear anywhere and will gladly get it from anywhere else but the nba store as they are absolulty stupid beyond belief. So after a month of getting played by them being told sooooooo many different things other then the truth they decided it was better to refund me my money then deal with the facts which is they $#*!ed up harddddddd
Review by Sf5 months ago
Reading the reviews of other users I feel exceptionally lucky to have had Cristin as my rep to return my custom plaque. Cristin followed up in a timely manner, set the proper expectations and has made this process extremely painless. I am very happy with the service.
Review by Bafford5 months ago
My husband has been wanting a custom jersey for years, finally bought one and after two wears the letters fell off. When I emailed customer service about the issue they said we are sorry you are dissatisfied but it looks like you ordered over 90 days ago so there is nothing we can do. We paid over $40 per wear. Poor customer service and poor product. If I could give zero stars I would.
Review by Ravena5 months ago
Just like many sites on here, I ordered over $650 (11 items) worth of Toronto Raptors Championship merchandise to avoid the huge lines at all the stores the day after their win.
The merchandise on the store said it wouldn't ship later than June 22, 2019. Which was understandable. Not only did none of the merchandise ship before that date, the earliest item was shipped on June 26. Then on July 1 I receive an email that some of my items won't ship until July 30. That's where I demanded my refund for anything they hadn't sent. They sent a refund of $350 for 5 items even though there were still 4 items outstanding that I did not have a tracking number for. To this date, I have only 2 tracking numbers for 2 items of the 11 I originally ordered. Not to mention when they sent a reply to my inquiry about demanding a refund they told me they were refunding me for the following items: "Insert Item Description here". That is what they literally sent. So I had to send a follow up email to ask them if they could send a competent email so that I didn't have to figure out what they are refunding me for and what items not to expect in the mail.
Their website for your account history is negligible. Once they process your order there is no history of your order. You must go back to your email that you receive confirming the order. Any links to see your tracking will ask you to log into the website again, even if you are logged in already and then it just takes you to the home page because there is no information.
Review by Sphynxcat6 months ago
Finally after 24 years I got to see my team the Raptors win the nba championship! To celebrate I ordered a championship shirt right away off the nba store.... One month later they still haven't even shipped it. Not only that, but they've lied multiple times with the shipping date. All I keep getting is apologies and excuses. I order stuff from Amazon and Ebay and it's never a problem. Never had to wait more than a week. I know the shirt is in demand, but this is too much. They should be embarrassed the way they do business. Never order anything from them. Just look at their online ratings. Speaks for itself.