Just returned from a ten day bareboat charter in the BVI. Our experience with the cimpany and it’s staff was great from start to finish. We were provided airport pickup service, and arrived to a warm welcome and a cold beverage. When our expected boat was not available as it required service, we were upgraded to a larger catamaran at no extra charge. The boat was a much better fit for our large crew of 7 and we were very pleased with the upgrade. The boat was spotlessly clean and well stocked with dishes, sheets, towels, snorkel gear and basic cleaning supplies. We got a thorough briefing and even a trial sail with a staff person ( as we were prepared to sail a monohull) to become familiar with the systems of the boat. Navigare was available by phone anytime questions arose and were very customer service oriented.
We had a spectacular vacation and would not hesitate to book with Navigare again. Thank you all for a memorable time!!
Review by Annelize2 years ago
We rented a Lagoon 450F with Navigare from Tortola from Dec. 27th to Jan. 7th and here is why I rated it 2*, starting with the most unpleasant :
1. Attempted 'bait and switch'. While the Navigare coordinator had contractually guaranteed to us in writing a 2018 boat named Stella that was not on island when hurricane Irma unfortunately struck, when we arrived we were told without explanation by the local base that our boat was Kajsa, a 2016 boat -with Stella moored next to her- that had been bullied by Irma and that Stella had now been allocated to another group...Needless to say we got a little flustered, managed to raise the coordinator in Serbia after hours and finally got the original cat assigned to us. So no harm done in the end but a lot of stress, aggravation and us having to fight to get what we had already paid for. Not a good start.
2.No sheets on board, discovered once we were gone. OK, granted there's worse but given the amount you pay for this type of holiday, you would expect the base to do a walkaround with a check-list prior to departure to ensure that everything is where it should be. We finally got the sheets 3 days later as we came back to shore to Tortola for this purpose.
3. The skipper -who was otherwise pleasant and helpful- apparently had not been told that we would use the four double cabins and that he would have to sleep in the front, in a smaller cabin without internal access or toilet/shower. We had to explain to him that this was what we had booked and told him he was welcome to use one of our showers and toilets. He reluctantly accepted but it added to the rocky start of our holidays.
We understand and sympathize that the BVI suffered a lot of hardships because of Irma and are still struggling, but given that Navigare had already relocated to their new marina for one month when we arrived and that the inconvenience we suffered were of Navigare's own doing rather than a consequence of Irma, we feel that -even though the rest of the trip was great- Navigare's performance with us was sub-par.
Hope this helps.
Review by Taiza4 years ago
Great company, employees are very kind and professional. Boats are beautiful and well maintained. I would recommend Navigare Yachting to anyone.
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