Natuzzi Italia Farnborough -well that was close !
drove 60 odd miles to the farnborough store this week to look at some sofas. nice assistant helpful as much as head office will allow.
company policy is too not allow the customer to take away the sizes spec on the sofa, unbelievable is it a secret... yet on returning home all the spec and sizes are on the web site,, how does that work then..,...
sent them a spec of exactly what we wanted and they call and i ask them to pop it over on email too look at over the weekend
and low and behold, its "company policy" to not send the prices over on email but to issue them over the phone, patience is lost at this point, this is exactly why so many of these places run into financial difficulties, they spend so much on rent / rates/ power / advertising yet someone at head office will be sat their making such daft decisions like this
i am here you got me here with your square footage showroom-advertising -your open- its warm in here -it looks nice -your staff are helpful -your sofas are lovely- i want to buy buy buy so stop being so silly, but you were silly so i thought to look if their were any other reviews for these daft policies, then i see that you are clocking 20% on bad reviews, i think that was close shave
Review by Silvacola1 week ago
First class service from Richard @ Edinburgh Branch
Review by Richardk2 weeks ago
First shop we went into and found the sofa of our dreams. Thank you Richard for your exceptional service. Highly recommend.
Review by SandraCarroll2 weeks ago
Helped my parents purchase their new sofa today- Ken was great!!! Lovely sofa, great price, excellent customer service and friendly staff. Can't recommend enough- 5*. Thank you again for your help and we will see u again
Review by Seppänen3 weeks ago
We purchased our sofas from Brent Cross store and jay was very personable and helpful and made our process of buying sofa very easy. Will highly recommended to anyone who wants to buy sofas to go to Brent Cross store and see jay.
Review by Dunton3 weeks ago
We bought our lovely La Scala Chesterfield sofa and Marlene Wing Chair from Brent Cross. We were looked after by Jay who was very friendly and helped bring our concept together. We came back to the same showroom because of our earlier experience with Jay when we bought sofas for our friend. We will definitely recommend Jay at Brent Cross for anyone who wants to purchase natuzzi furniture.
Review by Sarabel Vericel3 weeks ago
Great experience in buying a sofa bed and chair. Jeff at the Farnborough branch was very knowledgable and was great to deal with
Review by Shadders3 weeks ago
Just bought a Natuzzi Sofa Sectional from their dealer Ana Furniture in Bay Area California. The leather is really good and also have the best shopping experience in the store, just too many choices and have to spend some times.
Review by Jackpaul Diorazio3 weeks ago
Just bought furniture from Cardiff Gate Retail park branch of Natuzzi - service was excellent and really pleased with the product.
Review by Pavelas3 weeks ago
I spent between $5,000 & $6,000 for a sectional it was from their Softaly collection. The quality of "fake" leather was ridiculous. The leather is holding up fine, but the area between the seats simply is shredded!! It is sad, that to pay an additional $10 and have "cheap" vinyl hold up was not used. Now the enitre sofa needs to be thrown away - Please use better materials - But be warned that Natuzzi used inferior materials between cushions and on the back & sides of "leather" furniture. I learned this lesson too late.
Review by Pag4 weeks ago
Linda was very helpful and patient with us. Talked through all the different options and was very friendly
Review by Christinky4 weeks ago
Great store and customer service from Raf.
Review by Champakbhai1 month ago
Very nice experience today. Was not pestered whilst browsing but helpful staff were on hand for questions. Did make a purchase and am very pleased with the price for such amazing quality products.
Review by Gwedo1 month ago
Bob from the Brent Cross store couldn't be more helpful with us. He took his time and his expertise to given us honest opinion and made our sofa for our needs and meet with our imagination. Very happy with our choice and definitely will return to this store in the future.
Review by Hollyk Eljezovic1 month ago
Shai was extremely help and explained everything i needed to know .i am very happy with the attention I have received
Review by Trick Nicule1 month ago
Thank you Natuzzi Watford!
What a great team at the Watford store. Popped in a week ago and had the best service from Ricky, Jon and Gary. My husband and I spent ages sitting and chatting while asking lots questions. The team found the perfect sofa for us. Went back today with our kids who gave their seal of approval. Now looking forward to getting our comfy and stylish new sofa.😊
Review by Moshiur Hamans1 month ago
I bought a sofa bed from the Aylesford store at the weekend. The service was great; I didn't feel pressured by our adviser Roger, but he was at hand to answer questions.
I was promised delivery before Christmas, so I hope that time is kept and I look forward to receiving my new product.
Review by Arti1 month ago
Lovely store in Watford. Ricky was very knowledgable and extremely helpful - excellent customer service.
Looking forward to getting my new sofa !
Review by Bafford1 month ago
I received superb and very friendly service from Shak. He was very patient, took time to listen to what we wanted and helped us to chose the right sofa, colour and leather finish.
Superb service and very highly recommended.
Review by Phuti Fove1 month ago
today we visited the store in Farnborough and were helped by Mel and we have found exactly what we were looking for. Mel made the experience very calm ,relaxed and pleasant.
we are going home happy customers. Thankyou Mel and Natuzzi.
Ian and Alison
Review by KiwZ1 month ago
Jay from the Brent cross store has been fantastic. He is very personable and welcoming to the store and has an extremely consultative manner. I have now purchased 3 times from the store following excellent customer service. Would not hesitate in recommending this branch!
Review by Riyasath1 month ago
We have ordered a sofa from Natuzzi, Watford.
A very nice bright showroom which was easily accessible, good parking etc. and excellent service from Ricky. He was pleasant, courteous, helpful and importantly, not 'pushy'.
Review by Heretic Gawthrope1 month ago
Being elderly any major purchase has become an ordeal. Looking for a new lounge suite we traipsed around several well advertised furniture warehouses but nothing seemed to suit us, quality, comfort or style. Until we happened to find Natuzzi Italia, as the name implies this is furniture designed and made in Italy. We were very fortunate in meeting their consultant Rafeeq. His care attention and knowledge equalled the quality of their products. We made four separate visits checking various points before placing an order,each time we were treated with the upmost respect and consideration, I have no hesitation in recommending their excellent products and customer consideration.
Review by Sikfrik Ogurtsov1 month ago
We were given the wrong Sofa configuration and Natuzzi refuse to take responsibility! The worst company you could ever deal with!
Review by ItzzCarter1 month ago
Excellent selection of beautiful settees in the Straiton store
Ken was very knowledgable and asked the appropriate questions to understand our requirements
He had a very open selling style and made us very comfortable
Sale concluded during out first visit
Recommend you pop in and see the extensive selection