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Review by Benjamin Davis9 months ago
1 star, is 1 star too many.
I bought Carronite Quantum bath panels at £211. On their website they are 1700 x 750 which we all know that is the size of the bath, not the panel, so I called them and explained I needed 515mm high panels. All ok according to the guy on the phone.
1700 x 540mm turned up. And since then, Nationwide Bathrooms have been abysmal. Their response was it is my responsibility to check the dimensions - which honestly, I did. Website mistake and then spoke on the phone - what else do you want someone else to do?
So, their other advice is always to deal online. Purchase online (which they'll say they will take no responsibility for mistakes if they do) and then when I spoke to someone on the phone "the best thing to do is email us" which I did, and then as soon as you do that telephone calls cant happen according to them, because it's all via email. But they never respond to emails unless you wait for between 20 minutes and 1hour plus, at least half a dozen times, to express your frustration.
The guys on the phone sound nice, but they lie. Apparently new panels have been ordered and an email will come to me. But the email arrived saying it's my fault and I'll need to purchase new ones and get the others returned (courier cost £50). So now I'm really at a loss as to how this company is allowed to operate in the UK. I've now asked, rather sarcastically, for Nationwide Bathrooms to deliver the 1700x750mm bath panels because that is what I have ordered.
All in all, one of the worst decisions I've made in a long long time was to trust Nationwide Bathrooms over the telephone in the attempt to save £10 against the next cheapest product.
Please, avoid this company. They're the worst sort of people you could ever come across
Review by Patricia Drake1 year ago
Many thanks for the excellent service and speedy delivery and also altering the delivery address.
Review by Brett Thorpe1 year ago
Avoid at all costs
So, after supplying a product that wasn't as described, we requested to return it but offered to buy 4 alternative items. Sadly Andrew, the person to reply, is completely unaware of the actual consumer regulations but showed the companies true colours by trying to weedle out of accepting the return, despite it being mis-sold.
Andrew's reply below. Poor show Andrew but thank you for allowing people to see how you truly look after customers when the push comes to the shove. better luck next time guys.
AVOID AT ALL COSTS
Thank you for your email in relation to your recent order, I have looked at your return request email today & after careful consideration I am sorry but we cannot accept return of the item mentioned, this is due to your request being outside the specified returns policy published on our site online :
Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134 you have the legal right to cancel your order up to 14 calendar days after the day on which you receive your goods (with the exception of any made to order items). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.
Review by Dawn Howard1 year ago
AWFUL!!! NEVER use this company is all I can say. They delivered a damaged sink, photos of such were sent and they told me to return it at my OWN cost. They refused to collect it. I escalated to MIke the company owner how has never responded to any of my emails. There is no phone number to make contact either. The customer experience is completely disgusting and i would strongly advise you to find an alternative company where customer service is understood. Case is now being escalated to Ombudsman for further action.
Review by Steve1 year ago
I have placed an order for two items now with Nationwide Bathrooms. Their confirmation and invoicing are very efficient, and the delivery schedule is excellent.
Review by D Martin2 years ago
Quick delivery, amazing response time and service, Quality product
Review by Derek Hurst2 years ago
Very satisfied with the design and looks great in the shower. Also seems very easy to clean.
Review by Eileen Williams2 years ago
Excellent service, good price, arrived on time, no fuss - brilliant
Nationwide Bathrooms is rated 4.0 based on
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