After 4 days, I rang and queried my order status, said they would ring me back, they didn't. Rang again and told at least 3 weeks.
I see the item is still on their website to buy at a higher price?
Review by Oldskoolflash Landhuis5 months ago
DO NOT BUY FROM THIS COMPANY!!!!
Completely unprofessional, I ordered a toilet seat I got confirmation email to say the order will be processed and I should receive another email to say it was shipped! I RECEIVED NOTHING from this company no tracking number bother after a week!!!! I called them up and he said it the seat will arrive Wednesday and Wednesday came with no delivery or tracking number etc!!!!! I called them again to hear it will now be delivered for Friday and I told them to cancel the order we did not even receive an apology from the rep in regards to this inconnvience just a non caring attitude. If you have any sense you would keep your money and buy from another company.
Review by ZerschmetterLing6 months ago
Excellent Product And Service !! Thanks Nationwide For This Great Service. product was delivered at a time they said.
Highly Recommended to buy your dream bathroom.
Review by Lathyn6 months ago
Warning do not buy from Nationwide Bathroom. Very poor quality product. If you want to return the item they change for restoke 30% also you need to pay for shipping. Brought a bath from them never again.
Review by LeSaiye Makram6 months ago
I had difficulty getting an unusual size bath plus an added complication of needing it yesterday! - Nationwide not only had the bath I needed but had it specially couriered to me to ensure I got it within 2 days. Great service would definitely use them again.
Review by SaracenLeader Dufo7 months ago
Poor communication and customer service. They gave me 16 hours notice that my order was ready for delivery and expected me to be home to receive the order, I like don't work for a living? Appalling logistics. I kept on having to chase them to confirm the re-scheduled delivery day and time, despite them telling me that they would call me back to confirm. Oh, and they hang up on me once.
The delivery chap was actually very nice and friendly, and the one star is for him alone.
Review by Larysa7 months ago
Absolutely useless, ordered on a Saturday eight days later and still hadn't received goods. Rang three times told some old spiel about the delay. Not good. Avoid avoid avoid.
Review by Ewgeni8 months ago
Terrible service from this company. Spent £600 on a bath. Received it. Was handled and installed carefully. Packaging removed and there was a chip in it. Now saying they won’t replace it. Didn’t even have the courtesy to call me. Just sent me an email telling me this just before they closed for the BH weekend.
Review by Useful8 months ago
pretty terrible service. I ordered (order no. NWB3/61427) the Heritage Hemsby basin taps and the corresponding Heritage Abingdon Washstand & Blenheim basin with 2 tap holes on their website, added to basket, all fine, the order confirmation confirmed all this, and they delivered only the tap and washstand. Even though their website and order confirmation state the basin is included, they then expect you to pay another £200 for something that you thought was already on the order. I don't know about you but I don't stand for this type of practice. No amount of reasoning could make them understand my frustration. No attempt to honour the original order, just provided a full refund which was my minimum expectation.
Review by Mareks9 months ago
Absolutely awful company .
Product description on thing only to find actually you have to pick each and every item from tiny drop down box's .
When speaking to customer services you find the pricing of the missing products are extremely expensive compared to others .
When you give up and return the product as you can imagine they reject stating the goods are damaged .
BUYER BEWARE, go with one of the other companies on line who are transparent with their pricing.
Review by Abdelbaset9 months ago
Wonderful service, excellent products - I am really pleased with everything and especially the service which was first rate. I would definitely go to Nationwide for any future purchases.
Review by Hefren9 months ago
I recently purchased a basin and toilet from Nationwide Bathrooms. The advertised products clearly state "pan with cistern and seat" and "basin with stand" for a given price. I even contacted them via their Live Agent Chat facility on their website to ask "if I don't take the chrome option for the stand, what do I get as default?" I was informed by their agent "it will be stainless steel".
When the items arrived I only had the pan and the basin. The other items were missing. I immediately contacted Nationwide only to be told I had only ordered the pan and basin, the other items are options that I had not selected. I would have to order the additional items at great expense, or I could have a full refund.. but only if I returned the goods within 7 days at my expense with a long list of conditions regarding condition of packaging, even down to the type of tape used and method of return. It would have cost me north of £100 to return to goods.
I now have an open dispute via my credit card company and have opened a case with Trading Standard under the Misrepresentation Act.
There is a long list of others on Trust Pilot and various other review sites with exactly similar experiences.. DO NOT USE THESE PEOPLE UNDER ANY CIRCUMSTANCES!!!
Review by Nyrma Manautou10 months ago
Top notch company to deal with, Edward was very friendly and prompt in getting my order sorted and delivered.
Many thanks again.
Baydale Croft Tiling
Review by DayG10 months ago
Ordered items 28 Nov 2018 - faulty - complete nightmare arranging collection and replacement items. Replacements faulty - another nightmare arranging collection - no replacements available. Four months after my initial order I have no items and no refund. Making claim under Section 75 of the Consumer Credit Act. Would not buy from this company again and recommend that other do not.
Review by Superbean Eastwick10 months ago
I have had a great experience, Ed could not have been more helpful or knowledgable. He has helped with all aspects of plumbing and been brilliant with the lot. Highly recommended
Review by Irischan Fryd10 months ago
Excellent (not), if your premise of using this company is to get a load of pain. Ordered specfic bathroom taps that they said was available. Got charged nearly £550 but got delivered was different taps worth £290 on their website. Then have the pain of trying to get return/refund. Ended up using Section 70 claim through my credit card company.
Customer service and returns is pure torture and you as a customer are made out to be the one at fault throughout.
Review by Neco11 months ago
This company is absolutely awful. Sent me a damaged item. After two weeks of trying to get them to pick it up I had to raise a Paypal claim and then pay for the privilege to return a damaged item for a refund which was completed by paypal. Completely useless customer service staff that make up excuses on the fly when they promise a pick up then fail to even turn up. Beware if you are down south they wait until they have an order to deliver before even thinking of picking up your item. SHOCKING THEY ARE IN BUSINESS! THEY ALSO GO THROUGH NEGATIVE REVIEWS ON TRUSTPILOT AND RAISE CLAIMS THAT REVIEWS BREACH TRUSTPILOT POLICIES IN AN ATTEMPT TO HIDE OR REMOVE NEGATIVE REVIEWS. BUYER BEWARE!
Review by Tangeryne Prend11 months ago
Excellent price, which you'd think would come at the expense of service. No so, Ed at Nationwide Bathrooms was very helpful, and the order arrived complete, quickly and with plenty of notice. Couldn't be happier!
Review by Vendel11 months ago
The service provided by Ed at Nationwide Bathrooms has been first class. With a vast range of products to choose from and very competitive prices why go anywhere else. Definitely a first port of call for me.
Review by Taimor11 months ago
We spent loads of time here before finally deciding what we wanted & received excellent advice. They knew our budget and helped guide us in the right direction and the communication about delivery was fantastic. They fitted around what suited us not what was easiest for them.
Wouldn’t hesitate to recommend them, & if we ever do another bathroom will be there like a flash!
Thanks very much.
Review by Malachai1 year ago
After trawling the internet trying to find the best price, I was told about Nationwide Bathrooms. After a quick chat online, Ed rang me back and pretty quickly he managed to beat every price I had found and organised rapid delivery to get me what I needed.
Never dealt with a company so pro-active and also personal. Ed was was a pleasure to deal with, saved me money and time dealing with other online stores.
Bathroom looks great, following some great advice from Ed too when i was unclear on what brands to choose based on quality and cost.
Great buying experience.
Review by Trixstar Germanson1 year ago
Ordered all the items for a bathroom refit through nationwidebathrooms. I found the prices competitive and products of a high quality.
Review by Agyemang Sendker1 year ago
Don't risk buying from this company! Bought sink and taps over phone as advised by the salesperson.taps won't fit the sink and now they are saying it's my problem and will not give me a replacement or refund. Very disappointed in this company......
Review by Aamir Dempsay1 year ago
Thumbs up for Nationwide bathrooms, to be honest initially I was a little worried ordering from a company I had never used/seen/heard of before and parting with just under £4000 I was unsure. However now I would definitely recommend the company. I was speaking to Edward on a regular basis and he ensured he got me the best price possible and to be honest no one could beat it, I did my research. Edward was so friendly and helpful I really couldn't recommend any improvements. He took my order late the night before he went on holiday, told me when it would be delivered and the delivery was on time. Excellent customer service and highly recommended. Thank you Edward.
Review by Rayh Jazzer1 year ago
Great service, so easy to deal with, products and pricing all spot on thanks again!