Jake my rep is so easy to deal with, plus your staff know their tiles and quantity’s makes life very easy
Review by ViajeroDeCorazon1 week ago
very helpful, prompt and friendly
Review by Richardq Jayashree1 week ago
Helpful staff and good service.
Review by Morandeau1 week ago
Online ordering wasn’t great with communication and information on delivery very poor. Could not get local store direct line.
Review by Harins1 week ago
We used Nationals Tiles to lay Hybrid planks at an investment property in Burleigh Heads. We live in Rockhampton and don’t have a NT store, so all our choices had to be made online. I contacted the team in Burleigh and the install team were so helpful when it came to choosing a product and colour. The team went out of their way to help! When we visited the property, a staff member met us at the property and discussed the floor prep and flooring process. He really wanted to ensure we were happy and that the job went well. Can’t thank Michael Harris and the team at Burleigh enough! Will definitely use National Tiles again
Review by Ekeyboy1 week ago
Fantastic service at the Mornington store, they went out of their way to make sure I purchased what I needed/wanted.
BUT there was a distinct lack of communication between the installers and myself.
Ended up ringing head office who sorted it out for me.
All in all service is great, but their installing teams need work in communication. Their actual work is 💯 %
Review by Iankers1 week ago
It started as a good experience- good staff, good prices and everything was sweet. We had our tiles sorted for our project and we were assured there was enough stock in Australia and they would be ready for us when we came. So 4 weeks later, after my tiler had come from Queensland, I arrived at to pick up the tiles I was informed they never came. The system that said our tiles were in stock hadn’t been updated, so there wasn’t enough stock, so they just became an order due to arrive in a months time and we were not notified. So we had no tiles for our job that started that day... lucky a shop around the corner had tiles in stock and saved our butts.
The team were nice, I think they were probably embarrassed. But seriously almost cost us a lot of time and money. Pretty poor form.
Review by Tasnin2 weeks ago
My small 2 M2 order did not arrive as promised, I had to cancel trades which had been difficult to coordinate and go through the hassle of re-booking again. Multiple calls to your Capalaba store as noone could really be bothered ringing me.
Review by Frogmin2 weeks ago
The tiles we bought are an absolute joke. The tiler is having issues laying them because none of them are the same size. Tried to make do but up to 2mm variance on opposite sides. Too late to change them now but be warned. So much for our beautiful shower renovation
Review by MoMe2 weeks ago
Good variety of tiles
Review by Nenita2 weeks ago
Actual store didn’t have any communication from online system, I ordered tiles got a automated message to say they were ready to be picked up and they were not this happened twice. Staff at mile end store were very helpful though. Tiles were good value
Review by Kerrileen2 weeks ago
Apart from misspelling my name the service was good
Review by Brough2 weeks ago
Excellent service with polite team members
Review by Roudha2 weeks ago
Your sale man was great and help full in my needs.
Review by NoemiAnna2 weeks ago
Kept up to date with delivery schedule, would be good if outsourced deliverer could give better than 12 hour delivery time change before delivery day.
Review by DanieC3 weeks ago
Great range and customer service.
Review by Gullible Lamunu3 weeks ago
The delivery instructions said to call me an hour before delivery. I had a space cleared out in my garage ready for a pallet to sit.
I did not receive a phone call, and found a pallet of tiles sitting on the footpath. I had to then carry 500kg of tiles into my garage by hand, which is ironic as the national tiles policy says that their delivery drivers are not to unload by hand.
If I had have known that the explicit instructions on the delivery docket wouldn’t be followed I would have picked them up by myself in a trailer, which I could have easily reversed into the garage where the delivery driver was supposed to place them, and I wouldn’t have wasted $89 on a delivery fee.
Review by Ledjo Morik3 weeks ago
Friendly, helpful, excellent knowledge of the product
Review by Thagoden3 weeks ago
Fast easy ordering, Good delivery
Review by EmilyTom3 weeks ago
Fast and efficient delivery. Extremely ease in navigating the website.
Review by Gargunnock4 weeks ago
Girls were fantastic
Review by Shyline Derrow4 weeks ago
Staff were brilliant, BUT i have my doubts about the tile grade, besides being thin (about 7mm), when placed on a flat surface they had a bow to them, IE by pushing on the corners they would have a slight rock/ wobble to them. But we were into the job and did not have the time to source other tiles. As an example i checked tiles from Bunnings, dead straight and about 10mm thick, they appeared to be a way better quality.