Excellent from start to finish. Brilliant holidays at budget prices. Comfortable coaches, lots of stops on the way. Hotel perfect and food really good. So good I'm going on another one soon.
Review by Dziwornu Belicano6 days ago
AMstil waiting for confirmation of booking??
Review by Rohin1 week ago
very easy to find the trip I wanted and book it
Review by Staeger Terterian1 week ago
Took booking . Paid in full . Then they cancelled
Review by Susieanna1 week ago
Quick and very helpful. Easy to do
Review by EJBurns1 week ago
Friendly staff, helpful & straight forward to book.
Review by Bafford Schoendorf1 week ago
Hotel is old and need of refurbishing. No choice of dinner menu. Queen tribute band were terrible
Review by Winafred2 weeks ago
Brilliant value for money & the holidays are fabulous have travelled on many trips with National Holidays from Uk to Germany, Austria, they are all fantastic Customer Service is excellent *****
Review by Hoffi Gnu2 weeks ago
Friendly & helpful service. No problems at all. My requirements were understood & fulfilled.
Review by Jacleen Abuomar2 weeks ago
Mystery weekend resulting in visits to Skipton, Bradford and Harrogate. If you haven’t tried these before you are missing a trick. £59 for hotel, dinner, bed and breakfast plus travelling. Full action packed weekend including a visit to the “Woolpack” off Emmerdale. It’s cheaper than staying at home.
Review by Sinha2 weeks ago
Excellent sorted it all out for our party of 10 followed by confirmation email
Review by Zerka2 weeks ago
No receipt on purchase nor customer ref number or no tickets of proof to show ???
Review by Lably Roclawski2 weeks ago
Due to booking on 10/10 not received discount thus 4* instead of 5*-otherwise easy to book seems good value
Review by Terenia2 weeks ago
Just got back from the Stafford and cotswolds two night three day trip and it was fantastic in every way the food was excellent the bedroom was to a higher standard than lots I have paid a fortune for in london. the staff at the royal court hotel keresley couldn't do enough for you --- please don't listen to people who moan trust me you will enjoy yourselves plus our coach driver was the best who looked after everyone the same
Review by Cirkle2 weeks ago
We’ve been on many national holidays and enjoyed them all. Thanks for great customer service and happy coach drivers.
Review by Meeca2 weeks ago
I couldn't book online due to the website crashing, so I just rang up to complete. Quick and easy.
Review by Stardusr2 weeks ago
Review by DivinityFan2 weeks ago
Had to go all the way to Stockton to book the holiday as the website was awful to use and asked for password refresher and the email sent me straight back to website with no way of refreshing password .
Review by Michelr2 weeks ago
Easy to book and very reasonable price.
Review by Eamir Jacher2 weeks ago
My partner and I booked the 2 day trip to Silverstone for British MotoGP race.with overnight stay at a 'select' Hotel. Later found to be The Birmingham West by Accor Hotels.
Pick up on the Saturday morning was on time but we was waiting for a couple who had been given the incorrect location for pick up point and had walked for 20 minutes to get to the correct place. This left us 2 hours to get to the circuit due to the legal number of driving hours before the driver needed to take a break. Made it with 3 minutes to spare. However, by the time we arrived we'd already missed most of the riders warm up laps and some events of the morning. Earlier pick ups needed in my opinion.
Before leaving the coach the driver advised us that our evening meal was booked at the hotel for 6pm. The hotel was 1 hour and 45 minutes away from the circuit. Therefore with the addition of traffic we needed to be back on the coach at 4pm. Absolutely ridiculous, again missing events at the circuit. The driver agreed to contact the hotel to request our meal be moved to a later time. We agreed to be back on the coach at 4.30pm, still missing events at the circuit.
When we got back on the coach the driver advised us that the hotel would not move our meal so we would go straight for that and chec-in after. No chance to freshen up after a long hot day in the sun. The meal was edible but looked like it had been sat under the hot plate for some time. Choice was poor. To say that our booking could not be moved as the hotel was busy was utter rubbish. Other than our coach party which was not full, there were 3 people in the restaurant.
As stated the hotel was 1 hour and 45 minutes away in Birmingham area. Would have made more sense to take us home and back again the following day. We checked in and made our way to what se thought would be a double room. No we had been placed in a twin room in the basement of the hotel. Add to this the fact that we was 2 doors away from a function room whereby a wedding was taking place. We spoke to reception who advised that National Holidays had sent the room request and that it was a twin. Checked the booking and despite our details on the form at reception showing double room the hotel proceeded to say it was not their fault. The hotel was fully booked and we was told no other rooms available. So we had a sleepless night with music playing till the early hours from the wedding party.
Breakfast the next morning was vile. Not much choice. We wasn't made aware that you could order eggs cooked to your liking. The food was cold and barely edible.
The hotel was dirty and looked shabby. Reception staff were rude and uninterested in helping. Wait staff and chef in the restaurant were very polite and pleasant.
We arrived at the circuit for Sunday race day at around 9.30am
The driver was very polite and friendly. Helpful in trying to accommodate our request for a later evening meal.
I contacted National Holidays on our return to make a complaint. Initial responce i received was "We will respond back to you when all aspects of the complaint have been looked into."
6 days later i received a further standard response of
"it is by receiving such valuable correspondence that we can maintain and, where necessary, improve upon the overall standard of holiday that we deliver to our valued customers." Which goes on to say
"I will review our drivers Tour Report and specifically look at the feedback on the hotel" Not sure how this can help!?!
One month later I still await a response to my complaint. Customer service is poor and severely lacking.
If you are considering this trip in the future. I would suggest looking at alternative tour operators.
Review by Ruthila Frazine3 weeks ago
I am very pleased with National Holidays in all aspects. Booking on line is easy, so is payment. Reminders for balance are a great help as you don't always remember when final payment is due.
I recommend this travel company to everyone as great value for money.
Review by Kispál3 weeks ago
Once again had an email to say my holiday cancelled due to lack of interest. No offer of any discount off any further holiday booked due to this. Could not get through to the telephone number given to ask for a refund and for them to remove me from their database.
This cancellation caper has happened 3 times previously.
Would never book again with this company as they are totally unreliable
Review by HeimGaming Reheis3 weeks ago
Very good service would recommend to others
Review by Brandalyn Elhassine3 weeks ago
WE HAVE BEEN ON QUITE A FEW NATIONAL HOLIDAYS & ALWAYS FIND THEM VERY GOOD VALUE FOR YOUR MONEY. DEFIANTLY RECOMMEND THEM.
Review by Jobass3 weeks ago
Reply to queries and actually answer questions in query, instead of sending half hearted replies. I booked it myself online so couldnt rate it any higher as done it all myself.
National Holidays is rated 4.0 based on
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Whatever takes your fancy, we literally have 1000’s of holidays and short breaks for you to choose from.