Don't book with nannybag. I left my luggage with a "verified" restaurant in Brussels, only to find it locked/closed down and the employees totally MIA when I went to retrieve it - within their supposed business hours. I even got the local police involved and we couldn't track down anyone. Now, I haven't even heard back from customer service when I wrote to complain. I had to catch my flight home to the states without my 50lb suitcase containing my laptop, camera and clothing, and have still heard absolutely nothing from the restaurant or nannybag.
Review by Gerilene3 months ago
Terrible customer service. Completely unresponsive when addressing concerns. Was left stranded with my bags with no assistance. Would not trust them again.
Review by Spencers7 months ago
Great concept, needs a few 'bugs' ironing out.
We were in Avignon and I needed to leave a large bike back somewhere. Nannybag came up and seemed like a great idea. Eventually we left the bag for 3 days in an Ibis hotel through the app.
A few bugs got in the way. 1) charged twice randomly 2) the first hotel 'accepted' the booking and then emailed us to tell us it was cancelled 30 mins later.
The Nannybag team were great at rectifying the problems and overall I am happy. It is a new project so can expect a few teething issues. Will definitely use them in the future and recommend the idea.
Review by JROCoNe9 months ago
Love the concept !!
Review by MOGumbo10 months ago
Just top class - how easy to be rid of your bag for the night when visiting friends in the city and don't have time to drop a bag at their home. How freeing to get rid of your bag and sight see for a day or more! Super friendly and secure service. So glad I found Nannybag!
Review by Rot11 months ago
Utterly terrible. Left my bag in a shop central to London...
When handing my bag over a lady ‘popped down’ to get something out of her bag without showing any proof of identity. Which wasn’t a good start.
Then when I collected my bag, I gave no proof of identity, I went to show my slip that said they had my bag and the man just told me to go down and collect it. I was also collecting before my finished time so I wasn’t even expected.
I was shocked how little security there was especially in such a busy central place. It was fine because my bag was there but that was sheer luck. I will never be using this service again. Horrified.
Review by Favy1 year ago
First time I tried the service I was let down by the person whose premises Nannybag had partnered with. The reservation was until 7pm and the website said it was open til 8pm. When we got there he first said he was shutting at 4pm, then when we tried to explain the details of the reservation he claimed not to have had any reservation email. He did this by showing me his emails, among them the one I had sent the day before my reservation asking a question, which he had opened and ignored.
I contacted Nannybag after my visit and explained that I had to fork out 15 euros to a hotel so we could get on with enjoying a limited stay in Hamburg (which ended up being 4 hours instead of 6 thanks to the ‘service’ of Nannybag).
While Nannybag refunded my original payment there was no attempt to compensate to try and retain my custom for future trips. And this means they really don’t care at the end of the day.
Review by Vivalyn1 year ago
The Nannybag of Rome (Campo dei Fiori) cacelled our booking just few hours before leaving our luggage.
Review by MsCarol Muñeco1 year ago
Used them in Versailles, they have a nanny right outside the train station Versailles Rive Gauche. Nice people, easy transaction, very smooth.
Review by ZuneTech1 year ago
Needed to leave some luggage at Roma Termini but couldn't as the station's official storage didn't allow pick up after 11pm.
I searched for a 24-hour pick up location and some Googling took me to Nanny Bag, a company I had never heard of. I didn't have a choice but to try and hope for the best!
Undoubtedly this may vary from location to location, but the hotel near Termini that I used was absolutely perfect. A short walk from the station, it was easy to leave luggage in a room near the hotel's reception, which looked safe. When I returned to collect, the friendly and accommodating staff let me use the facilities and sit in reception for a while in the early hours of the night to charge my phone - even after my reservation period with the company had ended.
It was an extremely positive experience, and I can't recommend Nanny Bag enough. Will definitely use this service again. Thanks!
Review by Hunaida1 year ago
Used Nannybag in Los Angeles, on Venice Beach, close to the airport which was pretty nice, friendly staff at the location and I could enjoy the beach without having to worry about my bags while in the water :D
Review by Bomans1 year ago
agree, unusual location to store luggage; but it was working fine: good price, good location, nice people :-)
Review by Roumiana Eguavon2 years ago
Nannybag at Nice Airport: easy and budget friendly - good service and easy drop off and Pick up.
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