I have had the privilege of interacting with Abubaker at MyUS.com on several occasions. Even though it was under unfortunate circumstances with the shipping company, Abubaker was always prompt to reply to my emails in addition to being very professional. He deserves more than just the five stars which I will still give him anyway. Thank you for all your help.
Review by Jacobie2 months ago
My package is stuck in limbo at customs. The site does a terrible job of informing what actions need to be taken regarding clearance procedures. I've called and emailed only to be ignored and told that they "currently cannot call customers back and to use their contact us form online." They overvalued my item causing approximately twice the tax value to be applied. From start to finish this has been a cluster with no perceivable way to contact a real person.
Review by Brendyn2 months ago
They are scammers everything was right before ordering they were properly assisting & replying on time but since the moment i got my consignment delivered to suite they marked my package with lithium batteries & put it on review for shipping just to make more money because there are no batteries in my package & not replying my emails or calls from a week now there is noway you can communicate with them i must say they are unprofessional & ripoff (BEWARE) use some other logistics
Review by Pako5 months ago
First and last time using this service. They have no clue what they're doing. They put the wrong value on my package so I had to pay extra customs and duties, and they were totally apathetic about fixing their mistake. I had to make a bunch of phone calls and straighten it out. They are careless and sloppy. I asked for a partial refund because they messed up. Never got a reply. DO NOT recommend.
Review by Abdol5 months ago
I have wrongly sent my package to MyUS official address instead of mine. Dorothea (the assistant) had been very nice and immediately fixed the issue and even updates my log.
Thanks MyUS for this wonderful experience and allocating great people like Dorothea to help us once needed.
Review by Paleari5 months ago
Customer support was really helpful... Roderick did a great job in helping me out resolve my issue! My problem was handled perfectly and efficiently!
Review by Negrea Semakin5 months ago
I enrolled in the company's website a few weeks ago and was super excited to use them for my shipment. Unfortunately it is not going very well. No agent is available to take calls, it takes 3 hours in the queue for the "chat now" and whatever the agent told me is total lie. My packages have been delivered since May 20 and 22 and they don't show in my suite, let alone sent to destination... I am on a 30 days trial, now wondering if this is worth it...
Review by Elikem5 months ago
I had a great experience today from Abubaker!!!!! My problem was solved at once!!!! Thank very much!!!! You made my day!!!!!
Review by Jossalynn Buharoon6 months ago
I'm currently working in India and have the need to get items that are available only in the United States. I discovered MyUS.com to be the best options for this. My items are delivered in a timely manner and all queries despite the time difference are handled speedily and are resolved. Their Google Chrome extension that enables you to put items in a myus.com basket from other sites is a life saver for us who do not have a US credit or debit card.
I would recommend them to anyone.
Review by Yda6 months ago
Agent Mr. Roderick provided due help in timely manner. Satisfied
Review by Akinolu Schliestett6 months ago
I had a huge and time-consuming issue that the Facebook chat couldn't resolve, and they asked me to send an email using their form. So I did but I never received an answer. John Benedict helped me and after 10-15 minutes I had access to my account again. Huge thanks to John again!
Review by Raiessa6 months ago
I have ordered some dice from Amazon and waited for 3 weeks instead of 5 business days. It definitely spoiled the whole shopping experience. Nevertheless, it arrived in one piece and everything else was correct.
Review by Radsoft6 months ago
Regarding my experience with the problem I had with the system, I was surprised by the professional manner of Mr. Roderick from the customer service team
took care of my problem. He was polite and very efficient. I recommend chat customer service.
Review by Sakir7 months ago
today i have spoken to Roderick he was a good person and he gave me helpful inf
Review by CarolGreener7 months ago
Had to follow up on an item and the service representative, Roderick, was spot on! Thank you very much for the assistance...
Review by Obert7 months ago
I am attempting to consolidate some packages from the US and thought I would try MyUs. They had good reviews and reasonable prices. So far it has been really easy and any questions have been answered by helpful staff such as Roderick.
Review by Annabo7 months ago
I have to cancel my special request and I have done live chat with Roderick. That is Really great time , solve problem very fast and very convenience.
Review by EthanWolfcat Antiah7 months ago
Chatted with Roderick and he was very quick to reply and was very helpful. And he made a request for my US $7 to be refunded.
Review by Amit7 months ago
I lost $ 250 because of them. Pathetic service.They don't respond Properly and take lot of time. They do not even pay any Insurance Claim for loss. Never use them. Money drain service.
Review by JTrinder7 months ago
I was overcharged this evening in fees trying to cancel my account. The first person helping was of no help at all. She asked me to send a screenshot and in doing so I got disconnected. I believe her name was Jamenisha. I had to keep explaining what had happened. I started a new chat with Roderick and he was amazing, He had my problem fixed in just minutes. I appreciate the competent care he gave me this evening.
Review by Blackoplayer Buschini7 months ago
Wonderful experience, he was frendly and helpful, helped me even when i did a mistake :)
Review by Loongirl Derrow7 months ago
i'd like to thank all the customer service team at MyUs.com , they are all wonderful, but i'd like to thank in particular the agent Roderick who always cooperates with me to the maximum, and make the issues easy for me.I really feel comfortable when i chat with him, he is excellent.
Review by Imnotanidiot7 months ago
friendly and helpful customer service. Josette was very polite and promptly got me the information I required.
Review by Odeimi Kanduth7 months ago
Roderick went out of his way to correct an error made by our supplier and get our order shipped. Thank you very much Roderick!!!!
Review by Meyana7 months ago
as the title says, I have been helped by JULIUS through all my shipping requests. been using My US for quite some time. only issue is the higher shipping costs during the last 2-3 years..
Our reviews are aggregated from multiple sources to give you the best overview about myus.com.
For over 18 years, global consumers have trusted MyUS.com to provide a simple, reliable way to shop US online retailers and ship purchases worldwide. We deliver a streamlined and cost-effective shipping process, complete online account management experience, and world-class customer service to 300,000+ members in 220 countries.