Do not buy from this company. Placed a order on the 25th July 2019,Today is the 20th of August and I still haven't received my order, After contacting "My Itchy Dog" by email as they never answer the phone!! They told me the order had been lost by the courier and I had to wait 15 working days before they would send a replacement, 5 days ago they apparently sent the replacement, And guess what I still haven't received it,Tried to call them but seems there phone has now been disconnected, Avoid this company!!!!
My reply to yours...... I have emailed you several times about the parcel, as you very well know! Don't play this down my itchy dog, it takes at least 24 hours to get a reply and your phone number no longer rings! Whys that? 01903256373. I give an honest review and suddenly you can reply! I don't really leave reviews but I thought it was very unfair to let others be ripped off too. When I spoke to Royal Mail they said Mail is classed as officially lost after 10 working days. I've just tried to track my order and I've taken a photo and it says WE'RE EXPECTING IT, so no it's not on it's way!!! Unless you have given wrong tracking number?? I thought very carefully about leaving a bad review actually, It's not something I want to do to be honest but, you as a company have given me no option. Good to see your very professional reply not!
Update day 28 Order finally arrives and an email to say they have stopped trading. I can truly say my review was honest and my itchy dogs reply to mine was not.
Review by Wasser Zere3 months ago
I have used your company for a few years, excellent service and delivery, but please have you Stopped trading as I cannot seem to be able to order from you and even Amazon say they cannot get your goods, if you have stopped trading may I wish you all the best and thank you for making my little dog happy with your wonderful treats xx
Mrs Pamela Clowes
Review by Amryl3 months ago
Plus, as an added factor, I was delighted to see that the inflated protective packaging was made from recycled plastic and was also recyclable.
As someone who is frequently frustrated by the level of packaging used by mail order sources, this was a real plus.
Review by CarlosMaximo4 months ago
I seen itch.com advertise on tv so i went online to have look to apply for my cat it states on tv get monthly flea treatment delivered FREE. When i went online and sorted my order. When i check my order they was going to charge me £1.99 for Delivery. Now surely thats false advertising.
Review by Simmer5 months ago
Great customer care received advice and help for my two itchy dogs whilst changing diet from kibble to raw/wet and kibble combo. I bought flea shampoos, herbal worm treatments , supplements and books.
Dogs still scratching and paw licking but early days hopefully will cease soon.
Review by Samanthi Schinschke5 months ago
Great service and products
Review by Shashelle5 months ago
Received kits and results quickly.
Review by Kachi5 months ago
I have already completed this review but I find the service great and the products
Review by LimeWay6 months ago
Fast service, packed securely, products are good.
Review by Stevena1 year ago
I ordered from them before Christmas, I didn’t get my delivery but with Christmas it slipped my mind. I sent a note to check on it, I was told it was delivered and since it was past the 14 days they did not owe me anything. This email came from the owner, no apologies, just not our problem. In fact, it is their problem, the retailer is responsible to ensure a delivery gets to the customer, my order wasn’t even for a lot of money so just send me a replacement. They haven’t, so now they’ll have negative reviews from me to friends and family.
Review by Suedely2 years ago
Excellent product and service as always
Review by Minna2 years ago
My Itchy Dog is a great company to deal with. Always willing to offer advice.
Review by Aurlien Leili2 years ago
Review by Balbiro2 years ago
I have been using My Itchy Dog now for over a year - getting all my dogs, treats, skin treatments and supplements from them. What a great idea having all the latest 'Natural' pet products in one place. Some of the items have completely changed the way we do things e.g. for flea and worming treatments (Billy No Mates etc.) For a long time we had been concerned we were exposing our dogs to too many chemicals but weren't aware of any alternatives. Makes us feel so good that our dogs are worm and flea free, fit and healthy without the need of harsh chemicals. Most recently we have started using No Ake & Yumove for our puppy diagnosed with elbow and hip dysplasia! Trying to avoid anti-inflammatory drugs fro the vet, which gave him an upset stomach and lose stools. So far so good! Good prices and speedy delivery, can't recommend enough!
Review by Virjinia2 years ago
I love this website. It has a variety of products that are suitable for dogs with sensitive skin and tummies. I have a dog with lots of different allergies and finding this website was a real gem!
Review by Wwe Nehlawi2 years ago
Fantastic customer service - great products at good prices
Review by Alleene2 years ago
As usual first class experience would always buy my dogs herbal treatment here
Review by Bafford2 years ago
Really great shop that legit has what you need for your itchy dog, and more! Selection of treats is diverse, and very informative, which is a bonus.
Review by KyawZin McElhenie2 years ago
Good fast service. Using this product for my two dogs, one old and one young, as recommended by friends. Still time to see of it works compared to chemicals.
Review by AussieFox2 years ago
Can't fault service.
Got a medium Yakers yak milk chew for my 13.5 k Staffie, she went through it in one sitting, with just the end left.
Obviously she loved it but at £7.49 I hoped it might last a week or so.
Review by Melster2 years ago
I've ordered many times from this company. I can't fault the service and would recommend it to anyone. The items I've bought over the years have all been good and my dog loves the selection of chews.
Review by Roburt2 years ago
Excellent customer service, very quick delivery, good value for money. However, strong smell of product is very off-putting to the pup and giving the daily preventative is an arduous task, despite the many attempts at 'tricking' him!
Review by Azhari Naisanguansee2 years ago
Fantastic products well packaged and arrived quick.
Review by PeterThon2 years ago
We like the fact that they give you details what is going on in the dog world. Our dog likes all the treats we have ordered.
Our reviews are aggregated from multiple sources to give you the best overview about myitchydog.co.uk.
We stock supplements and remedies for dogs with itchy skin, and the widest range of healthy treats available online. Our site is also packed with advice on how to reduce your dog's itching and scratching.