If you didn't know.. these scammers were fined in the courts for almost $1M AUD for selling pirated software.
google them for the article.
Review by Japek2 years ago
I ordered Microsoft Office 2016 with an online download. It was received quickly and easily installed. It worked only for a few weeks. I contacted the company and after a lot of run around I found out the license key was invalid. It took several months of them promising to send me a new license key, which I never received. Finally I gave up and ask for a refund. After a couple of months I did finally get a refund, but not for the full amount. I would never recommend this company. Now I'm afraid to try any other company offering discounted Microsoft Office products.
Review by Auravisions3 years ago
We purchased 10 x Office 2013 Home & Office Licence for our business and when tried to install none of these codes worked. Tried to contact the company on phone noone answers, contact us link on their website does not work either, sent an email to sales team (if there is one) and received an automated reply and since then nothing. It has been 12 days since I first raised the issue with them and no sign of any kind of solution for now.
What a scam!!! Steer clear.
Review by Dpurce Derrow3 years ago
Folks stay well clear of this site. I ordered a Windows 10 Home license on the 01/07/16 and have yet to receive any acknowledgement from Moonboxsoftware. All I received was an auto-generated receipt to confirm that they had charged my credit card and no link to download my software. I have tried contacting the Moonboxsoftware sales team and had no response. My next steps are to inform my credit card company of this fraudulent transaction and also seek some advice from the ACCC. Stay away from these [email protected] unless you want to loose your hard earned money. I would hazard a guess that most of the good reviews for this company has been done by themselves or family and friends. This is a legitimate scam!
Review by Tinarike Kamboz3 years ago
Same story as others - license works for a few days, then one day it gets sucked away and you are left with a trial copy. I bought Windows 7 from Moonbox for doing work on my home PC. I downloaded the iso, used the license key they sent me, and installed successfully with no issues. THEN - a few nights later I got an alert message telling me that the license activation failed, and it reverted to an OEM Trial license that had 23 days left to activate! I've sent them email outlining the problem, but have not had a response yet. Crooks.
Review by GAlfieri3 years ago
bought office 13 and after many attempts finally got it to install. it worked fine for a few days. weeks later when I tried to use it got notification that I needed to register the product. couldn't do it. Microsoft said it was an invalid product. Contacted moonbox who sent another key, still no good. sent them an email a week ago asking for a new product or my money back. haven't heard since. Run! Forest, Run!
Review by Akeesha3 years ago
Bought Microsoft office activation key and it appeared to work fine, but after 6 weeks I got a message saying that the licence was not valid. Tried to phone Moonbox, no one answers or returns your message. I clicked on the blue help button on their website for tech support it said there was an error. I used their contact box on their website and I am still waiting for a response.
I would never trust this website.
Review by Ashtin3 years ago
Like many previous reviews, software (Excel/Word) worked for a month before Microsoft said it was not valid and ceased to work. (it seems basically it was like a trial software)
emails to company to resolve the issue have gone unanswered. I should have researched and read reviews about this company instead of just buying cheapest version of software. This company is FRAUDULENT
Review by Elderfield3 years ago
I contacted Microsoft and they advise that the license numbers that Moonbox provided were pirate numbers. Stay away, dont make the same mistake i did.
Review by Zyrule3 years ago
Bought office of this company. License key didnt work (already been activated too many times). Went through the telephone activation system (entered 56 numbers) - still didnt work - license activated too many times - transferred to a microsoft support rep who looked at the activation numbers and gave me a confirmation code to enter (but not a license key).
I think that moonbox software just use the same license key over e=and over and Microsoft couldnt be bothered to chase them up. Microsoft should chase them up and do something about it and give me a valid,license key. Was going to get a second copy for my wifes laptop but wont be doing that now. I think this must be some sort of scam. BUT it is my fault - I should have reviewed this company before i purchased online
Review by Novelete3 years ago
Ordered Microsoft Office & Student on 9th June with a promise that I would receive the activation key within 48 hours. 11 days down the line and still nothing. I have emailed them twice with no response and not a hope of getting my money back. Criminals.
Review by Aardra Perrakis3 years ago
I ordered windows 10 pro. Had to wait about four days to receive the license code. The price seemed to good to be true and maybe they're up to something suspect, but what do I care? The license code worked and I saved a lot of money. Worth it if you can afford to wait.
Review by SwlxqSAw3 years ago
I ordered Windows 10 on Saturday, still waiting for email from them. Tried to call the number on their website and found it has been disconnected. What a waste of $76.00.
Review by Juzz3 years ago
Very easy transaction and installation
Review by Gblue3 years ago
I bought Office off them in December and forever having problems and still unable to use it, all their product numbers (all 3) have only worked temporary and some not at all. Never let's me register and when i called up Microsoft themselves they said when you purchase a product it should register on your account and guess what.. it didn't.
Liars, crooks, never reply, I want my money back!!!!!!!!!!
Never go near them
Review by TheMonaRainbow Dunihue3 years ago
was great, even thought it arrive slightly after 48 hours they gave me the 5% refund. Customer service also contaccted me back slightly after I sent my problem. unlike what others said my key worked online and i didnt require to activate it over the telephone. ill definitely be buying from them again!
Review by Vito3 years ago
Received the licence key within 16 hours, download and installation worked perfectly, highly recommend Moonbox software.
Review by RusProf3 years ago
No communication, took a week for activation key to arrive, our son missed his homework assignment. Good value but paid the price on delivery. Avoid if you need this quickly
Review by Trentcon Onez3 years ago
Similar experience to a lot of other contributors. I bought a copy of Office for home use. It worked for a few weeks and now says its unlicensed. Been through the Microsoft help still no joy. Emailed Moonboxsoftware numerous times with no response. They are clearly scammers. I am surprised that the government does not do something about these con artists.
Their CEO describes himself as a "self made man". Now we all know what that means. He makes his money by selling things that don't work.
Review by Boubakar Nalls3 years ago
Still have not received what we paid for 2 weeks after due date. a mystery refund for a fraction of the price paid was sent with no explanation. These guys are criminals
Review by Cirany3 years ago
I waited a bit over the 48 hours that it said it would take to email me the product key and started worrying it was a scam. But I got the email and it started installing on my computer.
Then when I had to enter the product key to activate it was saying it had already been used for another computer - again thought I had been scammed. I called the number to activate over the phone and again it said it had reached maximum users for that product key so I got transferred and spoke to someone who activated it with no problems.
In the end I am happy as it is a genuine Microsoft Office product and it was so cheap compared to the RRP!
Review by Dsam Revelo3 years ago
Bought MS Office Home and Student package online. Product didn't load correctly so I downloaded it again and again. Still wouldn't load properly after paying around $71 AUD. Ended up uninstalling it and buying it from OfficeWorks. Worked first up. Will never use Moonbox Software ever again.
Review by Sintergetica Tribandis3 years ago
The company responded quickly to my emails but I was sent two licences which did not work then a 3rd licence that did work.
Review by Thorbjørn3 years ago
Activation code came pretty fast, but as other reviewers have noted, the code was not accepted by Microsoft right away. I had to go through their phone system in order to manually attempt the activation, which eventually worked.
While this is a great price for a product that does eventually work, it's a somewhat frustrating experience overall.
Review by Mychau3 years ago
Bought MS Home and Office 2016. After 10 day still no sign of the access key. Tried calling (8 times), emailing (2 times) but no reply. Asked for a refund, but still nothing. Access key turned up after 12 days but I won't be installing it as it is almost certainly crooked. I don't expect the refund to materialise as they are clearly con artists. This is the worst side of online shopping and they should be prosecuted.