We collate all the best reviews from around the Internet so you can view them in one place
Review by Bob Ahlborn4 years ago
Like many previous reviews, software (Excel/Word) worked for a month before Microsoft said it was not valid and ceased to work. (it seems basically it was like a trial software)
emails to company to resolve the issue have gone unanswered. I should have researched and read reviews about this company instead of just buying cheapest version of software. This company is FRAUDULENT
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Review by Donk Enou4 years ago
Same story as others - license works for a few days, then one day it gets sucked away and you are left with a trial copy. I bought Windows 7 from Moonbox for doing work on my home PC. I downloaded the iso, used the license key they sent me, and installed successfully with no issues. THEN - a few nights later I got an alert message telling me that the license activation failed, and it reverted to an OEM Trial license that had 23 days left to activate! I've sent them email outlining the problem, but have not had a response yet. Crooks.
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Review by David Langley4 years ago
I ordered Windows 10 on Saturday, still waiting for email from them. Tried to call the number on their website and found it has been disconnected. What a waste of $76.00.
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Review by Tricia Whitson4 years ago
I contacted Microsoft and they advise that the license numbers that Moonbox provided were pirate numbers. Stay away, dont make the same mistake i did.
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Review by Robert O'Mara4 years ago
Similar experience to a lot of other contributors. I bought a copy of Office for home use. It worked for a few weeks and now says its unlicensed. Been through the Microsoft help still no joy. Emailed Moonboxsoftware numerous times with no response. They are clearly scammers. I am surprised that the government does not do something about these con artists.
Their CEO describes himself as a "self made man". Now we all know what that means. He makes his money by selling things that don't work.
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Review by Mark Howe4 years ago
bought office 13 and after many attempts finally got it to install. it worked fine for a few days. weeks later when I tried to use it got notification that I needed to register the product. couldn't do it. Microsoft said it was an invalid product. Contacted moonbox who sent another key, still no good. sent them an email a week ago asking for a new product or my money back. haven't heard since. Run! Forest, Run!
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Review by Vinod Fernando4 years ago
Folks stay well clear of this site. I ordered a Windows 10 Home license on the 01/07/16 and have yet to receive any acknowledgement from Moonboxsoftware. All I received was an auto-generated receipt to confirm that they had charged my credit card and no link to download my software. I have tried contacting the Moonboxsoftware sales team and had no response. My next steps are to inform my credit card company of this fraudulent transaction and also seek some advice from the ACCC. Stay away from these [email protected] unless you want to loose your hard earned money. I would hazard a guess that most of the good reviews for this company has been done by themselves or family and friends. This is a legitimate scam!
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Review by Richard Trent4 years ago
Bought MS Office Home and Student package online. Product didn't load correctly so I downloaded it again and again. Still wouldn't load properly after paying around $71 AUD. Ended up uninstalling it and buying it from OfficeWorks. Worked first up. Will never use Moonbox Software ever again.
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Review by Philip Walker4 years ago
Bought MS Home and Office 2016. After 10 day still no sign of the access key. Tried calling (8 times), emailing (2 times) but no reply. Asked for a refund, but still nothing. Access key turned up after 12 days but I won't be installing it as it is almost certainly crooked. I don't expect the refund to materialise as they are clearly con artists. This is the worst side of online shopping and they should be prosecuted.
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Review by Anne-Marie McGagh4 years ago
Ordered Microsoft Office & Student on 9th June with a promise that I would receive the activation key within 48 hours. 11 days down the line and still nothing. I have emailed them twice with no response and not a hope of getting my money back. Criminals.
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Review by Egemen Coskun4 years ago
We purchased 10 x Office 2013 Home & Office Licence for our business and when tried to install none of these codes worked. Tried to contact the company on phone noone answers, contact us link on their website does not work either, sent an email to sales team (if there is one) and received an automated reply and since then nothing. It has been 12 days since I first raised the issue with them and no sign of any kind of solution for now.
What a scam!!! Steer clear.
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Review by Adam4 years ago
Bought Microsoft office activation key and it appeared to work fine, but after 6 weeks I got a message saying that the licence was not valid. Tried to phone Moonbox, no one answers or returns your message. I clicked on the blue help button on their website for tech support it said there was an error. I used their contact box on their website and I am still waiting for a response.
I would never trust this website.
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Review by Bob Beck4 years ago
Received the licence key within 16 hours, download and installation worked perfectly, highly recommend Moonbox software.
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Review by john bergeron4 years ago
Delivery took 37 hours which was well within the advertised 24 to 48 hours. Installation was straightforward and worked. I did have one minor problem which was not the fault of this company. ABBYY FineReader which is loaded as part of my Epsom printer software in not compatible with Office 2013, no matter where you buy it. Found compatibility problem with Google search, downloaded Abbyy update, and all is working.
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Review by Fred Bottema4 years ago
Very easy transaction and installation
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Review by Chris Charilaou4 years ago
I bought Office off them in December and forever having problems and still unable to use it, all their product numbers (all 3) have only worked temporary and some not at all. Never let's me register and when i called up Microsoft themselves they said when you purchase a product it should register on your account and guess what.. it didn't.
Liars, crooks, never reply, I want my money back!!!!!!!!!!
Never go near them
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Review by Brendan4 years ago
Activation code came pretty fast, but as other reviewers have noted, the code was not accepted by Microsoft right away. I had to go through their phone system in order to manually attempt the activation, which eventually worked.
While this is a great price for a product that does eventually work, it's a somewhat frustrating experience overall.
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Review by anthony radcliffe4 years ago
Still have not received what we paid for 2 weeks after due date. a mystery refund for a fraction of the price paid was sent with no explanation. These guys are criminals
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Review by Courtney D'Arcy4 years ago
I waited a bit over the 48 hours that it said it would take to email me the product key and started worrying it was a scam. But I got the email and it started installing on my computer.
Then when I had to enter the product key to activate it was saying it had already been used for another computer - again thought I had been scammed. I called the number to activate over the phone and again it said it had reached maximum users for that product key so I got transferred and spoke to someone who activated it with no problems.
In the end I am happy as it is a genuine Microsoft Office product and it was so cheap compared to the RRP!
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Review by Tim Connell5 years ago
Ordered Microsoft Office Professional 2013 - activation key received within 48 hours. Online activation failed but telephone activation worked on first attempt - VERY small sacrifice for the massive saving on the R.R.P.
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Review by Korean Vet5 years ago
Bit of a slow start but an Email sorted the bottleneck out and the service was first class.
Would not hesitate to recommend this company as they deliver the goods.
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Review by John B5 years ago
If you want cheap and can wait then maybe it works. I ran out of time after a promise of 48 hours became two weeks with no sign.
However though their website shows a box, there is no box. There is, if you're lucky, a code. You have no idea whether this code is legitimate or where it is from - but it should work.
But the chances are that they are taking codes from other territories and then sharing them with buyers in the UK. I have no idea of the legality, but to save £10-20 it's just not worth it.
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Review by Trustedpilot5 years ago
No communication, took a week for activation key to arrive, our son missed his homework assignment. Good value but paid the price on delivery. Avoid if you need this quickly
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Review by Imanuel Ibrahim5 years ago
it was just too slow on delivery but response to my emails were prompt I have to say
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Review by michael5 years ago
Placed my order on the 19th January, its now the 26th January and i still havent received my order. Moonbox have emailed me to inform me of the delay as they havent got any stock. The 48hr delivery window has well and truely expired and they have no idea when they will receive more stock! I thought the price was to good to be true and it obviously is.
UPDATE: Oddly, within an hour of posting this review my license key was emailed to me. I'm hoping that my review spurred them on to sort the problem, if that's the case then they obviously care about what people think of them, which is reassuring.
Couldn't activate via online method as it states the license key had been activated to many times so had to do it via telephone. But its worked and I now have office installed on my PC. I have increased the 1 star to a 3 star.
