I ordered a teddy coat that on arrival wasn’t fit for purpose and couldn’t even act as a dressing gown do it had to be binned.
Only if I returned would they refund after the intervention of a third party and this involved further costs.
In hindsight I should have read the reviews as the website photos do not reflect the product you will receive. My advice ‘ Don’t use this company’
Review by Suhrab1 month ago
Please do not order from this company they are a rip off.
I ordered a coat it was too small and the material was totally different from what they had stated.
Their return policy is rubbish It was not straight forward and I had to do all the chasing to get my refund back after paying £15.00 for the item to be sent back only for the company to take 15% off the price.
I lost out big time.
Do not order anything from this company they only want to take your money.
Review by Azodi Derrow1 month ago
If I could give the site zero stars I would. I ordered my dress for my wedding on the 29th of November. It said to allow 5-8 days for shipping. 20 days later I contacted their costumer service and they said that my package didn't pass Chinese security, so they resent it and I would have to wait another 5-8 days. A month in, I still haven't received my order so I message them again and they say the same thing about how it did not pass Chinese security and I have to wait another 5-8 days for shipping, AND I cannot request a refund until January 12 (my wedding day) if I still haven't received it. I. Am. PO'd. Their Customer service is extremely lacking and who knows if i will ever get my dress. I am extremely disappointed. Do not order from this site.
Review by Edgarda2 months ago
Disgusting quality! Ordered my son a Fortnite Hoodý...the material was thin...cheap and he wont wear it! Took ages to arrive too. Do not order from this company...the quality is horrible.
Review by Bowmag2 months ago
Awful company! After waiting several weeks for my item to even be shipped, they sent the wrong thing. I submitted photographic evidence and they said I had to return it to get a refund which would have costed more than the item's cost. My advice is not to do business with these crooks. Order #: 5038856
Review by Sageandrobert3 months ago
No way to track the order without calling China during their business hours, ordered a costume for halloween that didn't arrive until halloween on the day so another costume was purchesed with no way to know if it was going to actually arrive on time. My expenses were really high for that one day and that is not appreciated. The costume that arrived was also an odd combination of riding hood and mini mouse or something with bows and floweres in odd places and WAY TOO SHORT
Review by Eylia3 months ago
Ordered wedding heels for my wedding in 2 weeks time... i completed the payment details with the correct info, and it was refused. they took payment 2 times .. my bank recognised it was a scam and refused... and with a name like Milanoo you think of italy... should be called Chinoo.
Review by Caroen Balusu3 months ago
There sizes are incorrect. I’m a small, I ordered M. Could not even get over my head. Customer service was not easy to work with. Took forever. If you want to return , they make is soo hard and want you to send to China. Horrible.
Review by Whittingham3 months ago
Although the shoes looked like the picture on the website they were clearly a copy. The shoes did not fit especially with a very high heel and foot arch. I requested a return. Firstly they offered a $ 20.00 store voucher advising to keep shoes and freight would be costly. As this was not helpful I requested a return address. They cost $ 30.00 to send back from Australia to China. I have know received the refund. Cost of shoes less the freight & Insurance plus a 15% restocking fee. Therefore out of pocket $ 50.00
Customer service was helpful but in future I will read not the reviews on the website but also the full policy of refund & exchanges.
Review by Chatutopia Yeldrem3 months ago
Simply don’t waste your time and money. Products craftsmanship is poor and they don’t correspond to the stylish and flawless pictures posted. I wrote a review but it wasn’t published so I went browsing and I deducted that They don’t publish bad reviews but just 5 stars (occasionally 4). If you want to return the item they will ask you to keep it and will not refund you. I spent £30 and they come up with a refund of just £5 or a coupon of £10. Ridiculous!
Review by Dawnja3 months ago
I have been receiving spam and having my browser hijacked by Milanoo.com since I made a purchase from them in September of 2019. THEY SUCK!
Review by SimeyD3 months ago
I ordered two pairs of shoes which took forever to arrive and though they were nice, their sizing was off, I ordered a 7.5 which is a 38 European dance shows and a 8 /39 European sneakers. Both were too small even though I ordered half a size up!
I initiated return through the app and they say they have 15% RESTOCKING fee and buyer pays shipping back TO CHINA! That would cost more than the shoe!!! Do yourself a favor, avoid at all costs if you are buying shoes or things that have to fit right as their sizes are off!!!!
Review by Dstill3 months ago
Do not purchase anything from this website. It is a complete fraud, they wont give me my money back, I paid for express shipping and it is now November 13, 2019 and still i have not received my son's costume. UNBELIEVABLE! Plus they don't want to return my money. Somebody please help me report them.
Review by Gases Wellborne3 months ago
Never buy anything from this website
It’s a complete scam.
I paid extra to have a dress delivered quickly for a big event and it arrived 10 days after the event had taken place even though I was promised it would arrive in time (they said delivery would take between 4-6 days!!)
I blame myself slightly in not researching the website as I had no idea they are based in CHINA!!
When I tried to return it or complain none of the tabs/links on the website worked so it’s impossible to contact anyone in order to get any sort of reimbursement.
Just leave well alone and shop elsewhere.
Review by Donnel3 months ago
This has got to be one of the worst online shopping experiences I've ever had. I ordered a duster that was supposedly made of satin and when I received it it was made of nylon. It was stiff and it came with stains all over it. Not a big deal if I could return it and get my money back right? But they secretly charge you $16 for shipping and then make you pay the same amount for sending it back plus a 15% restocking fee. Unbelievable do not order from this company!!!!!!
Review by Grampian Savras3 months ago
I ordered a pair of moth wings from them. They looked very good in the pictures and looked legit. I ordered them. When they came, they were not at all what I ordered. Trying to leave a negative review on the product proved futile as it refused to post.
Review by Lanisa3 months ago
I have paid £235.41 for this order that purely contained jackets and coats. During payment process, Milanoo would first tick extra insurance cost of £7.14 against your will and then add it to your total payment. Unless you untick that box, the payment will be taken from your account, and it might take ages to get the insurance money back to your account.
In addition, the coats I received were nothing like the photos shown on their website and were made from extremely cheap-looking materials. Also, the sleeves for one coat was 3/4 when in their website, it is full sleeves of up to 62 cm. I requested a return for several items and this was their reply:
''If you really want to return the clothes, you might need to pay expensive shipping and we can only refund you 85% of the products. You might not get too much refund. Please think twice before you make the decision. Thank you for your time and patient.''
What a disgusting advice is this? Even though its their error, they refuse to give me full refund Unbelievable. STAY AWAY from this site, their business is based on a pure robbery.
Finally, I can not stop receiving their emails, no matter what I do. I unticked each and every single box to do with their emailing, but they keep sending me thousands of their fake promotions every day. I am just tired of this $#*!.
Review by Cyavash4 months ago
Worst company ever! I’m still waiting on my daughters Halloween costume that I ordered October 2. Today is Halloween and still haven’t received. Hopefully they shut this place down!
Review by Wakash4 months ago
its true. Don't buy anything off them, Their sizes are unusable. the descriptions are inaccurate and worst of all, their customer service is obstructive. They don't attempt at being helpful. They dont respond, their customer account website seems to be inactive as there is no response, no order records. It's almost fraudulent.
Review by Ksiondzu Bronstorph4 months ago
Horrible customer service. I’ve been trying to get a refund for a while now. They take forever to respond.
Review by Laman4 months ago
absolutely unserious.Stay away! Hidden costs, painful experience. Bad quality! Hands off!!! Worst experience I had in my online shopping history
Review by Reshikesh Gronemeyer4 months ago
The pictures look amazing, but the items that turn up don't even look similar! Cheap nasty material - total con. The sizing is terrible too. I am a UK 6/8 so a Chinese small is normally snug - this was like a UK medium!!!
Review by Nkazana4 months ago
as it seems i too have been dooped... I am currently trying to return items that do not fit at all. the fabric is not very good and its either too short or tight in one spot or long and loose in another. I am very sad about this. $128 of clothes i cant use. not only that but i did an estimate of the return shipping according to the label and it will cost me $130-$166 to ship it back. :( I pray they have a good enough heart to work with me on something. This is very bad for their business.
Just received this address....
street: 119 second section of Huanghe Middle road Shuagliu airport section
consignee: Jun Qun
this is the return address that was given.
I would not send it there without talking with them first though.
in my case, it may be cheaper for me to keep it and have it tailored here.
Review by Coheh Matushin4 months ago
Never received my order, never got refund, really difficult to contact customer service and never got any helpful answer.
Review by Bridg Allyse4 months ago
I bought a coat for my daughter. It arrived and was nothing like the picture. The picture showed a glossy finish, the coat was Matt. The coat was also very small and not as per the size guide. I contacted Milano and they insisted I return the item first class signed for which cost me £17.80!! They then did not refund either postage which they should have done as the product was not as described. I've lost £32 in postage and nothing to show for it. I complained and they did nothing. If I had known I wasn't getting the postage refunded, I would never have sent it back. Disgusting! Do not buy from them!!!