We collate all the best reviews from around the Internet so you can view them in one place
Review by Nora D.1 week ago
I was charged $112.00 for merchandise I mever received! Can not reach anyone via email or by telephone and also can not get any shipping info. Absolutely horrible company! Anyone know how to reach anyone there?
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Review by meep b.2 weeks ago
This is a SKETCHY site! They have bad return/refund policies, take a LONG time to reply, and their product reviews EXCLUDE bad reviews. Other people I know who have used the site, as well as myself, wrote reviews of products and if it's not a 5 star review, they don't post it.
They basically want t pull you in, give you badly made products, make it so you can't return or get refunded, then make a profit.
Save yourself the trouble and don't buy anything from here! HORRIBLE SITE.
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Review by Dave R.1 month ago
Thank you for your work. I will recommend your company to all my friends. It is very important for me to have a place where I can buy what I need.
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Review by Ron G.2 months ago
This is horrible customer service. After my purchase I am almost a month in and I have no idea where my item is... no one to contact, EST tracking number doesn't work. NEVER AGAIN will you get my business.
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Review by Mudassir S.2 months ago
Milanoo deal is also very great deal... Discount on this deal is also very attractive. Its a business mind deal. I am vry happy about this deal
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Review by Steven K.4 months ago
Be aware buying from this vendor. I ordered a halloween costume which was not even close to the same sizes as their size chart. Pants should have been 31-34 waist and showed up as 27in. Shirt was also so small it did not even come close to fitting. The return process was horrible! They made me pay for shipping back then did not refund the original shipping amount so I'm out $30 and a lot of headache. BE AWARE ORDERING FROM THIS HORRIBLE CHINESE OPERATION.
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Review by Reanna R.5 months ago
I paid 27.89 for expedited shipping (1-2 business days) and ordered it in the 23 and didn't get it until October 30th and I was so lucky it got to me right before Halloween and let me tell you that costume was amazing I was Harley Quinn and I loved the set they gave but the choker needs to be bought in store because it's not that good but they did an amazing job with quality. The shipping was the only thing I had an issue with. I recommend them but get regular shipping and don't wait last second!
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Review by Tuomas S.5 months ago
Bought items for approx. 95 euros with my daughter's hard earned summerwork money and haven't received anything. This site scams you with tracking that hasn't had any package delivered. I'm contacting fedex, credit card company, facebook and google for this scam site. Also need to inform authorities as this is theft.
Take these negative reviews seriously, this "company" is the worst and they write positive reviews themselves.
Tips:
-For all you who have paid with bank card or credit card, inform Stripe Payment immediately about this site stealing from you to: support at stripe.com
-Also report to GoDaddy (abuse at godaddy.com) who is hosting their domain.
Take my word for it and AVOID this at any cost!
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Review by Steve A.5 months ago
Worst experience I had with customer service in YEARS, maybe my entire life. I tried to make it work but they just never helped... Customer Service is extremely slow, always answers half your questions or give low information, Chart size is wrong? Let me give you a 15$ discount on your next purchase of 150$,. Sure you want a exchange, just pay 200$ of shipping to send this in Austria And we will send you back a new one free of charge! The were also late on everything service related 3 day to receive a discount... took 5 or 6,1 to 3 days of waiting for any responses... They also give discount depending on your language... unfair
On the plus side shipping was fast & items in good fabric when they actually fits & follow the charts...
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Review by Ted M.5 months ago
I ordered a Halloween customer for my daughter. The shipping time and the price changed immediately after I placed the order. The costume would not arrive until after Halloween. There is no way to cancel the order and emails will go unanswered.
Bewares, this company also drop ships products from affiliates in the US. You will get the same non response. From them.
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Review by Ivett G6 months ago
Paid extra for a wedding dress to be tailored. The dress was not at all tailored accordingly to the measurements that were given. The company after many e-mails has done nothing to fix the issue. I had to pay an extra $100 to fix the dress, almost as much as the dress costs. Terrible customer service. Would never order from them again, and would never recommend anyone order anything either.
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Review by Alyssa Delturco9 months ago
Item was poor quality and not as pictured. I will never wear it. Return policy sucks. Don't waste your money.
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Review by Mo t.10 months ago
Ordered a sweater for an 8 year old. Didnt hear any update for weeks so approached them. Items was out of stock and they could send a larger size. Declined that. Customer service was very blunt, direct and rude. All they were interested in if the payment was received. I asked for a estimated time frame but got a blunt reply on that.
All in all it took 2 1/2 months from ordering to receiving. The item turned out to be a grown man size. The kid completely disappeared wearing the thing.
DON'T use this web shop!! I had a terrible experience. Will never use this one again.
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Review by Anna E.10 months ago
TERRIBLE QUALITY, size is not fitting, I decided return 50% of my order ( I ordered a lot) they said they can't pay me back full price only 85% and I have to pay for my shipping AND they will charge me for shipping it to me in the first place! wow terrible , you think you will have business in USA ?! No way!
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Review by Femke P.10 months ago
Ordered high heels which were the right size, (sole) length wise, but the rest of the shoe - height of the part covering the toes and ankle etc - were soooo off, as if they made the shoe only in one size, and just shortened it, for smaller sizes. My foot would lift up by 1-1,5 cms every time I wanted to take a step, so walking was impossible. I felt like a little girl walking around in mama's shoes!!
The design was great and I couldn't find an equivalent anywhere else, so I took my chances, but it costed me 20-30 bucks to send the shoes back, and get less than a full refund. Milanoo .... never again!
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Review by Erin V.10 months ago
I ordered a dress that was of terrible quality and extremely ill fitting. I started the return process and was told I would only get 85% returned. Fine, I expected that for "restocking fees." Then I'm told I need to pay the return shipping, which will be at least $10. Or I can keep the piece of crap and get $5. Nowhere in the conditions did it say we would be screwed if we tried to return something. Does this sound like customer service you would want? I have had so much better experience with sites like shein.
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Review by Silvana P.10 months ago
Placed an order for a pair of shoes - paid and never heard from them again. Regardless of my numerous emails, I received no response, no remedy, no shoes!!! You may as well throw your money out the window. Or better still, donate to a charity.
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Review by barbara s.10 months ago
They steal you're money and lie that they shipped the order, then do nothing to resolve. STAY AWAY, this is a SCAM.
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Review by Betty G.11 months ago
NEVER AGAIN !!! 60 % of the delivered items are not matching with the pictures and in additional 85 % of the fabric is soooo cheap - That was my worst online shipping experience at all - and it was a big hassle to return the items - honestly in my point of view all is a big fraud ! - Dont buy from that company !!! Delivery time was very long and they use Disigner clothing pictures but at the end you will get the cheapest clothes at all made from very poor fabric and not matching in desing abnd color at all !!!r And for return I need to use a post office since tey did not accept return by courier. Return fee must be paid by the buyer and at the end the have refund only 85 % of the invoice amount !!!! - I will report that company to my lawyer !!!
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Review by Anne Carty11 months ago
Please, please do not fall into the trap and use this company Milano China, the clothes are badly made, cheap and complete rubbish, cost me a large customs fee to get the full order and when I opened the package an item was missing, which they charged me for. I contacted their customer service and they wanted to give me vouchers to order more rubbish. It’s an expensive lesson learned and I won’t order from these scam artists again. If you live in Europeyou will incur a large customs fee which of course they don’t tell you, clothes are badly made, cheap and not worth the money, buy in your own country, at least you can return them.
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Review by Jen D.11 months ago
Chipped a tooth on a qualude in their garlic bread.
When i calles to ask about their brown sauce valerie the illegal immigrant from iran doing fraud said we dont have brown suce.
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Review by Golara A.11 months ago
Ordered for the first time, not noting the generally bad reviews. Ordered a tailor made wedding dress, which when eventually arrived was such a bad fit. That I had to get a local tailor to alter it substantially. Other items I ordered are throughout not fit for purpose, wrong size ( too small) or wrong colour yellow tinged instead of white prof dich bad material it's not wearable without getting a rash. . Never again.
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Review by Amy M.11 months ago
Don't purchase anything from this company. I am so upset. On March 7th I ordered two items and it's now April 27th and I still haven't received them. The owner who I spoke with just kept telling me to be patient. Now I have no costume and I had a big event for May 1st. I do NOT recommend.
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Review by Meg B11 months ago
Terrible service, terrible quality, terrible products, don’t waste your time. I ordered a jacket in December, received it at the end of January, it was the wrong size and very cheaply made. I took the risk of paying to return it on 1/29, I received my “replacement” jacket on 4/19 and it was the EXACT same jacket I returned. 4 months to send me the original jacket. Customer service is a joke, I received multiple shipping dates and was told it had been shipped multiple times. Don’t waste your time or money it’s been a complete hassle and pain.
**update 5/2/2020 - The company never replied to any of my emails about the wrong item sent and how I could get the actual item that I wanted. I have sent 5 messages without a single response, after emailing you receive a message you’ll get a response in 24 hours...., please don’t waste your time, money, and patience with this company
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Review by Tim11 months ago
The item i ordered was ok, but it took 25 days to come, instead of the stated 10-15. I asked to return it and they asked me to keep it. after 2 weeks they finally said i could return it and linked me to a return option which is only valid for 14 days after receiving the item.........so now I can't return it and they won't even communicate with me anymore.
Also don't trust any reviews on their site. after purchasing a product your account automatically gives a 5 star review. I tried to change mine to 1 star but they don't allow it.
