Milanoo Reviews

The clothes from this site are HORRIBLE and I often order from similar sites (Zaful Shein etc) often. The shoes were alright but I received two clothing items that are EXACTLY like the low budget dress up costumes you’d play with in grammar school when you’re pretending to be a pilgrim or 19th century peasant during a play—made of a thin, rough, felt-like material, with huge visible seams. Can’t pay $50 to ship them back to China for a return so I’m very unhappy w the purchase and customer service to say the least. Feel robbed :(

NO RETURNED GOODS!!! I made an order including swimsuits and I tried to return or change no weared goods, because the material of the swimsuits looks like velvet at touch and I'd have skin problem for sure if I wear that. The reply was that the return goods policy doesn't permit it on swimsuits but it's not true, because the policy on website talks only about articles "used and damaged".

NESSUN RESO!!! Ho fatto un ordine comprendente costumi da bagno e ho cercato di restituire o cambiare merce non indossata, perché il materiale dei costumi da bagno sembra di velluto al tatto e avrei sicuramente problemi di pelle se lo indossassi. La risposta è stata che la politica sul reso non vale sui costumi, il che non è vero dato che sul sito web scrivono che il reso non è possibile solo "usati e danneggiati".

This is the worst online retailer I have ever had the misfortune to deal with! The jacket and waistcoat were AWFUL! Very tacky and cheap looking! NOW I’m struggling to get my money back!! Please AVOID!!!!!

I ordered from Milanoo for the first time, purchasing 3 tops. The order number they gave me did not work in any of the search fields, on desktop, or on the iPhone app, which meant I had no way to check or track the order, or contact them (as you need to input an order number). To this day, the order does not appear in my Milanoo account. I always use PayPal for this reason and had to initiate a conversation via PayPal to find out the whereabouts of the order after 23+ days. Only then was I supplied a viable tracking number. The parcel did arrive and two out of the three items were acceptable (although of minimum quality for the price paid), but one was not as pictured and is unwearable. To add insult to injury, I had not manually (as I discovered later on computer) changed the dollars to AUD and ended paying waaay over market value in USD. The app shows the Australian flag for delivery purposes, but I could find no place to check what dollars are being quoted, or how to adjust this if they are in the wrong currency. Overall, I do not trust Milanoo and it does not surprise me they attract a lot of criticism once you check online. I am a mother of two, I have no vested interest, and I live in Australia. I will not be purchasing from them again and advise caution for anyone tempted to take the risk.

DO NOT BUY FROM MILANOO!! You will be charged a fortune in import VAT, and clearance fee- which they don't tell you when you place the order!!! If you refuse to pay the fee, they will not accept return or refund the order!!!!! I have just been asked to pay nearly £25 on an order of £43! Disgusting! They should warm you of this before you order, then you can make the decision to buy or not!

Beautiful dress, wrong color sent. I just kept it, because it was beautiful, and it was a perfect fit. I did inform them of the wrong color. I ordered red and was sent an orange color. That color wasn't even on the website. I had to reorder another pair of slippers to match the color sent, causing me to spend more money than originally planned. from another site. I also ordered an accessory, and it was beautiful as well. I have no bad things to say about this site, and the clothing, only the wrong color clothing was sent to me. If not for that, I would give 5 stars. I will continue to order from this site. The material didn't feel cheap, either. It kept me warm, and it was cold outside.

perfect shippment, I ordered something in 24Hours shipping zone, and I really want it before 19th, may, and they told me need to expedite the shipping and got it in time,perfect!!!!

The short sleeve is my taste.

Great quality and suoer cute! The waist felt slightly baggy, but the apron (when tied tightly) fixes that issue perfectly!

Absolutely loved this dress for the bridal shower. She's 5 and normally wears a size 6 in dresses, but I read that it was best to order a size up. So I did- I ordered a 7 and it was perfect! We received soooo many compliments.

I placed an order and when it was 4 days after estimated ship date I contacted them. They immediately responded and kept I contact with me until I recieved my package. I think they put a rush on my order because I recieved it few days after they shipped it. Everything fit as described. Love this place and will order again.

lovely dress, I suggest ordering a bigger size up. I wear a 12 and order a 14 and the dress was still a little tight in the chest area. other wise the dress is great for a night out on the town.

Absolutely gorgeous dress. Bought it as a mother of the groom dress. IOt does run long - I am 5'2 and would have had to hem it three inches. However, I found out the bridesmaids were wearing exactly the same color so I had to return it. If I didn't have to buy another dress, I would have kept it.

Failed to deliver, refusing to refund.

Ordered a product the beginning of May for delivery by the end of the month. Nothing arrived so by June I queried this and they said they were having problems with their logistics team and to wait.

Still nothing arrived by July and was promised a refund on several occasions, to only have these cancelled as delay tactics. Once cancelled as they said the product was at the local post office, which was incorrect. They then tried to say my address was incorrect, so would only offer part of the refund, the address was not incorrect.

I had warned them several times about starting a legal claim via Paypal so now pursuing this. Their customer service team are incredibly unhelpful. They have stated reasons for this not being resolved as the 'manager does not speak English' or 'we do not own the company so there is nothing we can do'

AVOID AT ALL COSTS!!!

I wish I’d read other reviews before buying from Milanoo! The customer service is terrible. I returned my products exactly as I was asked to do and I they say they have not received them to I have no products, and no refund! Don’t buy from Milanoo it’s not worth it! The products look good but they are cheap material and there is no reliable return / refund option. I would never advise anyone else to buy from them.

I ordered this dress and it took about a week less than the expected time to be delivered. The fit is true to what size I ordered(the top is a little big on me because my top half is a little smaller, but I expected it). I took my measurements and ordered my size based on the chart. The material and the color are exactly what I expected. I cannot wait to wear this at the wedding :)

Purchased a red cut-out swimsuit. True to size and colour with lining inside. Very happy. No issues :)

10% off of the first app order really great, GOT MY DRESS in a great price

I have never tried this one before as I am in a far away country and they just made it, though it have problem in my shipping address and then they finished it.

Terrible in all the ways! If you want to return the bad quality clothes you will be in trouble! They will make everything for you to keep and not to give you back the money! Don’t buy never this shop online!

We have fill in the wrong address and change that in live chat, wonderful.

I love it. Very beautiful and better quality than I expected at this price. Bought it for the marine birthday ball

This is by far my favorite wig that I own. I am a cosplayer and have a lot of experience with wigs. This one looks so great every time I wear it. Easy to care for, as well.

It was great.All of my packages arrived on time and in good condition.

So cute but the bust sizing runs a little small