Today I visited Mikes Bikes in Los Gatos. I did so because I wanted to buy a spare part, the connection to mount our bike child trailer on a bike, the Thule Ezhitch. We forgot the ezhitch at home when travelling to California on holiday. I found the part with an extra axle (Thule Axle Mount Ezhitch) online through the brands store locator. On mikesbikes.com the part was displayed as available in Los Gatos. It was displayed as available at 10 out of 13 stores. I drove from Capitola, approx. 30 min drive. At the store it turned out that they didn’t have it. They called the closest store. They didn’t have either though it was also displayed as available for this store. So they called the next store and here they had the part, another 30 min drive away so I would need to drive another 90 min with two small kids in the car before we would be back at our house.
In the shop they had two Thule child trailers. They come with the ezhitch. It is released by hand in seconds. I asked if I could buy one from one of the trailers. I even offered to pay for the axle mount so they could just replace it with the spare part from the other shop. NO, they did not want to sell it! It was part of the trailer and could not be sold separately! (as they could risk that if they sold all their bike trailers before the part was transferred from the shop then it would be missing on the last one).
So if you consider shopping at Mike’s Bikes then consider this:
-Their webshop information is not up to date. They know it and they do not correct. The sales guy asked a colleague where to find the part and the other guy told him that he should not look at webpage as it was often wrong but to look in their internal system. After I visited the shop it has not been updated for “my” part.
-They do not make any effort correct errors (We drove 30 min based on the incorrect on their webpage) or help a client with an issue. They could have solved my problem with a minimal effort -transferring a part from the other store 30 min drive away (or ordering from their supplier with the slightly increased risk of being a part short if they managed to sell all their thule trailers before the part arrived).
And now you might think this is just the attitude of the one sales guy but no, he went to his manager for advice before choosing not to sell the part so it seems that it is the policy of Mike’s Bikes.
We went back without our spare part and Mike’s Bikes failed their mission “GET MORE PEOPLE ON BIKES!”
Review by Senihe6 years ago
Good bike store, selling well known quality brands. Staff knowhow varies from store to store but has been in minimum satisfactory to me. Prices ok, though not the cheapest except for discounted items.
Mike's Bikes is rated 3.0 based on
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University Avenue 2161