First, let me say that this brand is one of the best in the world. WE have had cleaners, stove top and the amazing top of the line dishwasher - all the very best out of everything. But!
But when it comes to the latest vacuum cleaner, the unit itself is pretty amazing, but then what makes it fail miserably is the actual cleaning head. It gets stuck in the carpet, so we bought the turbo head that has rotating brush (Miele 10455360 STB 305-3 TurboTeQ for Quick Removal of Hair and Fluff) and this also failed miserably. Absolutely shocked at how such an amazing company can get everything so right, yet fail so badly with one of their other products.
Review by Tesialicious3 months ago
Worst customer service. I feel like the reps need additional training on how to be in customer service. I called their parts department to ask for a part for my steam oven and the representative was very rude and unhelpful. It was like prying teeth trying to get any help with my issue. He/She spoke to me as if I was the dumbest person on the planet.
In the end I wasn't even able to get help because the person I emailed gave me the number for the US customer service when I needed the Canada customer service.
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