Loving my dresses so classy and the quality is amazing
Review by McMillan Crabaugh1 month ago
3 weeks a go I bought a gorgeous red lace dress for the first time from Metisu online. There was a 50% off sale so I thought it worth to give it a go. I find that it can be hit and miss with online shopping. I noticed many mixed reviews with Metisu after I purchased, which made me a little nervous with my choice to shop with them. My package came in today, and I am one happy customer! I find the negative reviews to be surprising (but again, I guess online shopping is hit and miss). My purchase was definitely a hit! The colour and lace pattern of my dress is true to what was shown on website. The size is correct (I am a size 10-12, and ordered the 12/medium which fits with a little room to spare to move comfortably. I probably would order a 10 next time for a more snug fit). The quality of the fabric is good, stitching is intact and professionally done. I think the value at 50% (I paid $41 AUD) is what it is worth. The presentation was neat when I opened it. I am really impressed and will consider shopping again. There are many styles available that are not easily found in local boutiques, so this is appealing to me. Thanks Metisu!
Review by LMPerez Bullcock2 months ago
I would like to share my excellent experience with Metisu Boutique.
I'm a frequent costumer because I love the quality of the each product I love it! and for the service. Thanks a lot.
Review by Happyblinder Hidaseli2 months ago
The quality of the cloth and dress isnt worth it for the price paid. I have tried so many websites but this brand and industry just doesnt give it. Shipping it back is so expensive since the location to ship back is China which would be a 15$ shipping for a 50$ dress, i am just letting my dress be with me but this is for future buyers
Review by Berlee3 months ago
I ordered 4 dresses the first week of July, and only 1 arrived. My card was charged for all 4 dresses, and I had to follow up multiple times with Metisu to get them to ship the missing dresses. They finally shipped the missing dresses over a month after the initial purchase date, and 3 weeks after they DID ship the dresses, I still haven't received them. It's truly not worth the time and hassle.
Review by Loreene Kliucinskas3 months ago
The dresses I received were nothing like the dresses on the website! The quality of the materials is low. They do not fit to their sizes. Customer service is unhelpful, unqualified and slow to respond. I tried to return a few of the dresses I bought because they did not fit to their true size and I couldn’t not, because they claim their 30 day return policy.
And get that, it takes more than 30 days to get your order because they ship from CHINA!! So you will never be able to return anything since you will get it after the 30 days expire!
Please save your money and buy dresses from a reputable American company. You will love it. Save yourself headache and money, because if you buy these dresses you will have something sitting in the closet that you will never ware!
Review by Tassos3 months ago
I bought several dresses from Metisu over $300. None of the dresses fit properly but one. Two of the dresses were obviously for people of short status. The waste came under my breast. I called and told them about the disappointment and was told I would have to pay a large amount of money to return them and that I would not be able to get a refund. I was so disappointed but I WILL NOT PURCHASE FROM THEM AND YOU SHOULD NOT WASTE YOUR TIME AND MONEY!
Review by NormaS Derrow3 months ago
perfect summer dress. I am short, so I had to take it up. The bust can be a bit loose, I added a hook and eye. I love the color and the print design.
Review by WertRamoss4 months ago
I absolutely love this dress. Its the perfect amount of feminine. The lace is soft and beautiful The packaging is thoughtful. I am not disappointed with the quality and service. I'm exchanging my Med for a larger size due to larger bust line need. I cannot wait to wear this dress!
Review by GuestJohn4 months ago
FIVE STARS! I ordered several time from Metisu and its always a good experience. Customer service was always accomodating and fast. Will order from them again if i see something i like.
Review by Olukayode Derrow4 months ago
I love this dress. Its the perfect amount of feminine. The lace is soft and beautiful. The packaging is thoughtful. I am not disappointed with the quality and service. I'm exchanging my Med for a larger size due to larger bust line need. I cannot wait to wear this dress!
Review by Samorukova4 months ago
I received a dress with a manufacturing mistake. After explaining the problem to Metisu they wanted me to pay to ship the defective dress back to China and never offered a full refund. I asked several times for a label to return the dress to no avail. I strongly advise not spending money with this company.
Review by Prawdziwy5 months ago
I would love to give negative stars. I tried to cancel my order within a couple hours and I was told the package had already shipped.
The dress gets here, it looks NOTHING like the picture. It's super awkward and when I asked for a return they would not cover shipping. I wish I did my research for this website. PS shopping from the US to China is $35 and they want you to add $20 insurance to prevent any losses. Extremely unreasonable for a $43 dress that I will never wear.
Review by AliJon5 months ago
I had ordered dresses from here twice before no problem beautiful dresses...BUT my last purchase will be literally my last purchase. The 3 dresses I ordered look nothing like the picture they were cheaply made. One of them is suppose to be a Lg but looks like a small. I requested to return them to only ding out it will cost me $65 dollars to return . What a SCAM! I will be losing my money and no dresses . It’s a win win for them. They certainly lost a customer
Review by Fokelly5 months ago
I have ordered 3 dress 1 month ago, it is still preprocessing state. I am keeping messaging them, I don't know what to do? do you have any advice.
Review by AUSTINismee5 months ago
I just ordered 3 dresses for the first time from this store. I did not get any confirmation email. I sent a email to their costumer service regarding confirmation email. I haven’t received any email yet. I spent $100 and now I am worried about it as I don’t get any response from them :(
Review by LondonMate Ramchandran5 months ago
The most horrible company I’ve ever experienced. I’ve ordered the dress and it did not fit properly and looked bad. So I’ve returned it straight away on July 2018, now is June 2019 and they still did not refund me as they have told me the dress is did not arrive to them, but I’ve got the prove of shipping to them. Never even I will order from this company again.
Answer : the return address was attached on the package already, so I’ve returned it to this address.
Why do you white the return address on the the package of it’s not a return address?
Review by Panagiota5 months ago
clothes quality not good and hard to return ~ don't buy anything from them...
Review by Saraelena5 months ago
There is no customer service. A customer service representative "will usually get back to you in a couple of hours"...this is an one line chat." Their phone number is an international phone number and there is no way to cancel an order, unlike Amazon. I was charged for an item that I immediately had emailed to cancel based on their reputation. Still waiting to get an explanation of that. This is not a business you can be comfortable dealing with.
Review by Crotalus Riashi6 months ago
I ordered 6 dresses from Metisu all same size xS (I am between a 0 and 2 regular in US). 4 of them fit perfectly and love the quality. Why is there a problem with the other two? The other two are too small cannot even fit a little girl? Would love to exchange them for a different size or return them. How can I go about it without any drama in a very fast and efficient way? Any advice is greatly appreciated👍👍👍
Review by Laurenn6 months ago
I have ordered dresses from Metisu and asked for my order status on their site but didnt get any response back. Their is no updateon my order dont know what will happen to my order. I read reviews on return policy now feeling scary !!
Review by Chestnut6 months ago
Jumpsuit I ordered was not true to size, way too small, bad quality and overpriced. Return is not possible, shipping cost more than actual jumpsuit. Items looks good on the pictures, but prepare to be disappointed when you will get it. I am not recommending to have a deal with Métisu
Review by Stephant6 months ago
My order for my dress was accepted on 5/21/19 and it is 6/12/19 and I still have yet to receive my order. I understand that I chose standard shipping which usually takes 10-15 business days. It now has passed the 15 day mark.
**The tracking has been saying between:
Origin Post is Preparing Shipment
Processed Through Facility
Review by Awin Coache6 months ago
I wish I had read these reviews before making the mistake of ordering from Metisu. I ordered two dresses. When I received them, neither of them fit properly. One was way too small and the other one was way too big (both were size small). The dresses also were made from very poor quality materials. I immediately tried to contact the company through their facebook chat option on the website, but no one returned my message. I then emailed the customer service and was told I needed to complete the return form they attached and then ship them back to CHINA and pay for the return shipping myself. I proceeded to take them to the post office and was told the price of shipping would cost more than half of what I paid for the dresses. After that I contacted Metisu again and explained that I have never experienced anything like this before and again asked if there was any way they could cover the return shipping. At that point they offered to take $5 off my order and give me 10% off future orders. I explained that I would never be shopping with them again and that I would appreciate it if they could just cover the return shipping. They replied that they would not do that and I could send them back using the cheapest shipping method I wanted. Well the cheapest method is still more than half the cost of the dresses. At this point, I have requested the $5 credit and I will never order from this company again and I will let others know that they too should not order from this company!
Review by Sonlight Charky6 months ago
Ordered a dress three months ago. Order number: 203742. Never received my order. Contacted the company several dozen times trying to locate the whereabouts of the order. It was in preshipment for two months (they never even shipped it). I finally requested to recieve a refund, and they would not let me. They kept beating around the bush and told me that they would send out another shipment. I specically told them that I did not want the dress any longer because the event that I ordered it for had already passed. After pestering them for several days, they finally told me that they would send me a refund for the product. Blamed the shipping delay on “bad weather”. I still have not received a refund and it has been over two weeks. Do not trust this site. It’s a scam.