Bought a pair of Merrell Moab 2 ventilator low very recently which retail at around £100
Advertised as a hiking shoe they fall a little short on that description.
Despite having a tough looking Vibram sole the inner part of the shoe directly above the sole is extremely thin. Walking on anything other than a perfectly flat surface feels like walking over gravel in socks.
I have since added an additional inner sole which has helped a bit but still totally unsuitable for hiking.
These shoes could do with a plate above the sole and a much thicker insole.
Otherwise these shoes are only useable as everyday trainers on flat surfaces.
Sadly I did look at several positive online reviews before buying them which makes me wonder who actually wrote these reviews.
Review by Vitalijs Rashou3 months ago
I had left a review on the Merrell website concerning a pair of shoes I had purchased. While I found the shoes comfortable (but probably best to go up a size as I do find them a 'snug' fit for my normal size) & solidly built, I was disappointed by the wet weather performance of the sole - particularity on hard surfaces around town (steps / cobbles / flag stones etc); to the point I found them quite dangerous as I'd lost footing a few times.
I have to say that the response from Merrell after reading my review on their website has been exceptional - they were quickly in direct contact with me to request I send photos of the shoes & then they have asked me to return them to them (at their cost) and they have let me choose an alternative pair of shoes which they will send out to me.
It's nice to know that reviews (positive or negative) are actually read and actioned by the company.
Their service and customer care have been absolutely first class - no brush off, no excuses. Genuine concern to put things right.
It's really good to know they are a company who take their customers seriously - I really like their gear anyway, and have found in the past it's worth paying a bit of a premium to get a better overall product. Now they have backed their product up with great customer service, it really does satisfy me that they are a company I am happy to do business with.
It's unfortunate that I had problems with the product; but I can accept that, if the company then demonstrate they want to help fix the situation.
Definitely restored my faith - and now I feel even more confident in dealing with this company.
Review by Boingo3 months ago
Unfortunately the trainers did not fit, I ordered 2 sizes - one was too small and the other one too wide.
I wish they had added the wit in the description as a lot of reviews mention this issue.
However delivery and returns are straight forward, no issues at all and I got refunded within 2 days after they received the trainers back.
Review by NoDeuces3 months ago
I had a pair of Merrell gore-tex boots which were letting in more water than a flip-flop so contacted Merrell who swapped them out for a pair of MOAB 2 Gore-tex boots. However these are also absolutely useless at keeping out water. I cant believe these boots are over a £100 and claiming to be Gore-tex.
Please everyone out there, do not buy if you want a pair of waterproof hiking boots as it appears that Merrell no longer make any.
Review by Hemansh4 months ago
TRIED to order a pair of boots; website wouldn't allow it to go through. Tried two different computers, three different browsers -- all failed. TRIED to contact the company several times to get help (through their website, by email, and dm) -- NO response. Found what I was looking for at another company (Back Country), placed the order within minutes, received the boots in a few days. Will NEVER (TRY to) do business with Merrell again.
Review by Alicson5 months ago
So you can order shoes free shipping free returns however still waiting over three in a half weeks for my credit back on my card. Customer service is terrible they take 2 -3 days to respond to a email and then give the sane answer every time. I will never will order again. Stay clear of their company.
Review by DutchArtworks5 months ago
Amazing concept and great quality; I really love Merrell the running shoes.
Review by Mrs Bibby5 months ago
Dear All, I've bought some flip flops for $100 (Merrell via Amazon). After a week the soles just broke down (two types of materials which are not connected properly). Very POOR quality. Customer service is not helping....
Please AVOID MERRELL
Review by TansySue Bakry6 months ago
I bought a pair of Moab 2 summer walking boots which cost over £100 ,they have a sole made from two materials which started to separate after just a couple of weeks , Obviously a manufacturing defect. Merrel customer services just didn’t want to know and their replacement guarantee is not worth the ink to print it as they slimed their way out of any responsibility. Quality and service are very poor.
Review by Azer6 months ago
I ordered summer sandals and had to return them as they were too narrow for my wide feet. Merrell were fast with the delivery and even faster returning refund. I am really impressed and thankyou.
Review by Shinead8 months ago
Delivery didn’t arrive 👎🏻
Review by Countryhick10 months ago
Fast delivery. Shoes were too small, but perfect communication with the helpdesk. No problem to return them. Money payed back very fast. Ordered a new pair. Shoes are wonderfull. Fit like a glove.
Review by Lyndsey11 months ago
I have owned this exact shoe before and love it. When it wore out I ordered a new pair to replace the old one.
Review by Ludvig DiStasi1 year ago
I bought two pairs of shoes online on their website. The transaction went smoothly and my order was confirmed through an email.
I waited for a few days, then tried to track it, just to see when it was coming in. The tracking did not work, I emailed them, and after another couple of days they replied that my order had been cancelled due to a problem with the billing address of the credit card. Had I not contacted them, nobody would have bothered to inform me that an accepted order with a confirmation # had been cancelled. Not very professional, made me miss the sale price.
Review by Rhachim1 year ago
Great premium products, prompt delivery, keen pricing of sale items.
Review by LorrieR Jernigans2 years ago
Great products and hassle-free free-of-charge returns if you're not happy :-)
Review by Cimpoae6 years ago
I bought shoes from this web store and they delivered them quickly. Everything went fine. Very nice service, I recommend!
Ho comprato scarpe da questo sito online e la merce è stata consegnata rapidamente. Tutto è andato bene. Il servizio è molto buono. Lo raccomando!
Merrell is rated 3.0 based on
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