Accor Reviews

Afternoon Tea for 3 on Friday 6/3/20 at 15.30.
Very poor quality - looked like it had been thrown together at last minute. 4 triangular crustless sandwiches that looked like they had been flattened by someone’s hand. The ploughman’s cheese and pickle was sliced rather than grated and the pickle was oozing out of the sandwich. Sandwiches were drying around the edges. Salmon was dark, ham was thin and dry. A nice scone but just with a ball of whipped cream, no butter or jam with it - not the iconic jam and cream scone. A collection of little cakes that were somewhat solid and ‘claggy’. A cream desert in a shot glass had a pink liquid sweet topping that was rather unpleasant.
Drinks - we had earl grey tea, breakfast tea and coffee, the coffee came as Americano, it was bitter and luke warm, disgusting so I got it changed for earl grey tea. Staff were aloof, not overly friendly, not overly attentive and not too well dressed given the hotels standing. We got more drinks but not till the very end of our food and we had to attract attention for it. A 16 year old GCSE Cookery Student could have done this just as well. If they had forgot we were coming and had to throw this together last minute I would believe it, it’s the worst one I’ve had and I’ve had a good few. I was quoted £17 per person = £51, yet the bill was approx. £55.50, I didn’t get the receipt so not sure what the extra charge was for - coffee I sent back; tea refills; or service charge?
We all gave £20 and said keep the change.
I won’t be going back in a hurry!