I really like the design of their clothing. They're style are super cute and unique. However, the materials they use for their clothing a really cheap. Non of the pieces I have purchased have lasted more than a year. For the amount they charge for their clothing you would expect good quality but they fail at this. I am close to paying of my credit card with them and will never shop at their locations again.
Review by Budisantoso Yelpale3 months ago
They have the cutest clothes, they are usually trendy but also fairly unique. The people that work there are always inviting and helpful with picking things out or matching pieces together. The quality is fantastic. There are things from their store that I have worn for 3+ years. Their online orders come in timely and they have such an array of styles and sizes, I barely shop anywhere else anymore. Love them.
Review by Mito Buddoo3 months ago
Been shopping at Maurice's for a while now as it was pretty much the only store I could find that had jeans that fit me perfectly. A few days ago I purchased 4 pairs online. When they arrived and tried on they were so small. Took my Jean's to the store to exchange, the young lady helping me was very friendly and went to work pulling Jean's that were next size up and different styles. After trying on many pair I realize something is off. Nothing fits how it should and the material feels very thin and cheap. The girl helping me finally tells me they changed designer's. So needless to say I went from a happy customer of year's to now I will never shop here again. Very disappointed in the quality and fit. Maurice's should have never changed designer's.
Review by Nirel Osako3 months ago
Offered a discount to sign up for credit card and then never got a bill. A few months later it struck me that I had made that purchase and never paid it. So after I track them down they refuse to waive the interest. So I have to pay for my purchases and their fees. Not happy at all in my now very overpriced shoes. Unsatisfied and even feel dooped by what I thought was a reputable company.
Review by Markman4 months ago
I ordered some clothes through their website and if what the order tracker says is true, it will be 10 days from order to delivery. I could have just gone to the damn store if I knew it was going to take THAT long. I live in a major city, not some rural area. Theres no reason it should take that long. Amazon delivers in 2 days.
Review by Tshering Pierno4 months ago
I bought two pair of shoes on my first order and they arrived in a timely manner and are true to the pictures and size.
Will definitely order from them again.
Review by Naura5 months ago
The prices are a bit high for the quality of clothing that they carry, but if you look long enough, sometimes you can find some bargains. Their credit card is relatively easy to get, if you want to go that route, and it is nice that they carry clothes to fit a number of different sizes of women.
Review by Turakas5 months ago
I wear the same size Jean every where I shop. I ordered jeans from Maurices, same size I always buy from any other business and they are way too small. They need to put on the website clothes run smaller than other plus size store Co. Or on certain clothing the sizes run smaller. I don't know if anybody else has had issues with jeans from Maurice's... I probably will not buy from them again though.
Review by Kendranna6 months ago
For a company that doesn't have a return policy they refused to do my return because the manager didn't know how to do the online return and basically said I can't return your items. She called the store manager who said no we cannot return your items even though you have the receipt and you only purchased these items a few days ago.
Review by Arachy7 months ago
I bought two gift cards at Christmas each for the amount of $75.00. One card had $75 on it the other showed $0 balance. Two times I tried to get it corrected. They tell me the gift card I have is not the right one. So I'm out the $75.00. Well my daughter didn't get to use her gift card I got her for Christmas. I believe some one loaded the card and kept it or gave it to someone else. So I'm out the $75.00' Nice little thing they got going on. Heck every time I order anything it is on back order or not in stock . How do you sell something you don't have. I know use a gift card and you still pay for it . So good luck buying gift cards online.
Review by Rauiri7 months ago
They found exactly what I was looking for and sent it to me free shipping.
Review by Andrev7 months ago
Ordered 2 orders from Maurice's & waited oin my orders , they never came. I called & they had 2 blank orders.. Buy one get one half off of the vigoss jeans. I'm betting several didn't receive theirs
Review by Sanchia7 months ago
Never received my rewards points for an online purchase three weeks ago. Then a pair of shoes i ordered was on backorder, why are they selling things they dont have? Reporting to the BBB...do NOT SHOP HERE
Logging into my account today I notice I never got my rewards points for my order. Call customer service amd was told my account was closed. Why? For the bbb complaint. Pretty sure retaliation is a bad choice on their part. THEN I find out they MERGED my account with my daughters without permission or notification! Highly illegal! What if I were estranged from my daughter, then my financial info would be accessible to her! Told me they escalate it and i should hear in TEN days. Thats another 10 days of my private money info being on someone elses account. Lawsuit, here we come. Avoid this trashy company. The ceo gets lauded as this wonderful guy but he runs this company like a shady mafia that takes revenge on customers for complaining. Disgustingly immoral.
Review by Yacoba7 months ago
I got a pair of snow boots. This store was my only option. At first glance they were great, they fit well. Then I got outside, the plastic sole instantly slid on the ice, it also slides on flooring. The boot has no insulation at all! I am extremely disappointed!
Review by Sharhia Dziver9 months ago
I went into the store to look at a dress I found online. They did not have the dress in their store, so I tried on a similar one and then ordered the dress I wanted online in a size small. This was two weeks prior to my party. I received the dress unfortunately it came to me in a size XL. I called customer service and they shipped me another dress and I returned the oversized one. Well the dress shipping confirmation said it was delievered even though it was not. I was home at said time and we have a ring doorbell and no one came to our house. I called customer service again and they basically told me I was out of luck as they could not guarantee I would get another dress in time even though they could have overnighted the dress to me. So after ordering in plenty of time in advance I am screwed and now have to try to find time with my long work day tomorrow to find a dress that fits properly and I like. Sooooo disappointed with maurices at this point and don't know if I will ever return even though this is where I purchase 90% of my work clothes from here.
Review by Khurlee10 months ago
So I have a Maurice' s card. I was in the local store today and was told that if I purchased $100 in items, I would get $40 off. Sounds good, although I only went in for leggings. Got some work shirts, etc. Total cost, $110. Used my card and got 10% off automatically. New total, $99. So now, they won't give me the $40 off. Buy something small she said, it's basically free. No, it's not. Walked out of the store. They lost $110 over $1.
Review by Neelmah11 months ago
My jeans were OK but the tops were very resistant to the dryer. My sweater got white spots and huge wrinkles.. It also got over stretched. My short sleeve top got saggy and wrinkled. Ugh.. I will never shop at Maurices again
Review by VAdams Ajlani11 months ago
I love this store, not sure why so many bad reviews. Never had bad customer service experience and I have shopped at every Maurices on the East coast. Online experiences have always been great, no issues with exchanging anything. Clothes have always been true to size and great quality. Pretty much the only store I shop at, and i constantly get compliments on my clothes. Love, love this store.
Review by Bafford Gambert11 months ago
I cancelled my order immediately after placing it and they refused to cancel it - said they were sorry but it was not possible!!!!!! I plan on making a formal complaint on how their site says you have an hour window to cancel. My emails are date & time stamped. They trap customers with deceiving policies they do not honour. Don't buy anything from them!!!!!!
Review by MMaxcine11 months ago
I bought two pairs of jeans about 2 weeks ago, and I totally love them. Yesterday I put them on and my boyfriend noticed that my favorite jeans had started splitting on the butt. I'm so sad....
Review by Russdans11 months ago
I enjoy a lot of the clothes I have purchased from Maurice's however their customer service has been the absolute worst I have ever experienced. It is now Jan. 22 and I am STILL waiting on a refund from December 19. I returned three items and received refunds for two of the three. When calling, no one seems to know why. They have "accidentally" hung up on me twice, "forwarded" my call only to let it ring and ring. Needless to say I called right back and the woman hung up on me again. I finally was forwarded to a Supervisor. This individual called me back and her service was breaking in and out. I told her I couldn't hear her and hung up. She called me back immediately and I still couldn't hear her. I hung up. She proceeded to call me, back to back 7 times. I didn't answer because I couldn't hear/understand her. My communication via email has been just as awful. I'm told they are looking into it- for two weeks now. Granted, it's only $34 but I don't care. It's the principal that their customer service is absolutely rude and disrespectful.I've asked to speak to someone else but have yet to hear back from them. I will keep going until I get MY money back.
Review by Moysha1 year ago
My new sweater dress from Walmart had a special & poignant memory as I noticed the Maurices name tag! My son was a fashion designer & merchantdizer for "HOT KISS" for many years & took me on his travel sales calls....one was Maurices. He treated me like a queen & we had lots of laughs & fun! Mikal Left us after a valiant fight with cancer....Thanks for the memory & a lovely new sweater dress. Constance Aguirre
Review by Haoyao Berberova1 year ago
So I ordered two items from Maurice's online. I had three $5 rewards to use, a coupon for 25% off, and my Maurice's credit card. With the card, I get 10% off my purchase and free shipping. Great. Well, one item gets canceled and all that remains is a tank top for $20. Well Maurice's decides to charge me $6.97. Well even a child could realize the math is very wrong here. With the coupon and my 10% off, I should've been paying $13. Well with three - $5 rewards, my shirt should have been free. Well Maurice's still charges me $6.97. I contact customer service, she advised my rewards were used and was of no assistance whatsoever. I contact them again explaining the situation. They refund me my money, but hardly any sort of apology. Someone else contacts me regarding this, to apologize as well as a coupon for a measly 30% off my next purchase. Amazing customer service. For someone who has been a cardholder with Maurcie's and has purchased hundreds of dollars in clothing - the company could give a $#*! less. Maybe they should hire some monkeys to work in their customer care center. They would probably do a lot better than these three representatives did.
Review by MicStroz1 year ago
I've had a credit card with Maurices for almost 7 years now and aways kept my credit in good standing with them. Today I went to use my credit card (which I have not used since November last year because I wanted to pay off my debt) and my card had been deactivated because they had tried to contact me via mail to update information and I did not reply. I don't know about the rest of you but I pay my bill from my bank app and every once in a while over the phone to check my balance so I had no idea. I just found it odd they can contact you when they want your money but never did I receive a voicemail stating I needed to update information. You'd think a customer like me who they could see clearly spends a decent amount of money there wouldn't just get their card deactivated. Not to mention it was slightly embarrassing at the counter to be told my card was no longer active l.
Review by Susanschultz Killen1 year ago
I spend probably around 200 dollars every 2 months at this store online and have loved everything I have received. They have great promotions and reward constantly and the quality is amazing. I have jeans, jacket, shoes , purses, tshirts everything they sell and it all washes very well.