Dont buy themes for your site from this company. their products are total junk and dont work half the time plus 50% of the time they will refuse to refund your money. I am now having to fight them, but its ok because im letting my bank handle it. You dont treat customers this way. Now i will never go back.
Review by Parvindokht1 month ago
I was a long time purchaser from Envato Market and was a happy customer.
Then I purchased "Hello Form Builder" from them. I tried to install the software but it needed an activation code (which I had). It wouldn't activate so I wanted to contact support from the author. Turned out the author didn't offer support! Just the fact that they would let people sell things without support should be enough to make anyone question buying from this site. Then I challenged the charge on Paypal, still awaiting an outcome. I bought something totally worthless because I can't install it. Now... to make things worse, Envato Market froze my account! So everything I purchased from them is now without support and I have lost other functions through loss of my account. I will now file a claim on all my purchases from them! Ridiculous behavior!
Review by Overdis Sirawadee1 month ago
PATHETIC "service" from Envato. The company is a scam. BE VERY VERY CAREFUL of them. They scam buyers. If you report them via Paypal they VERY quickly lock your envato account and you can no longer access purchases you have made. They then get in touch within minutes telling you that they cannot help you until you reverse the paypal dispute. Once you do this you will never hear from their support again. No matter how many emails you send, disputes or refund requests you log. The "service consultant Cinderella Macantan who basically scammed me by getting me to reverse my paypal dispute in the promise to assist me. Once I have done that you cannot log a dispute again with paypal and you will never hear from Envato again. They are well aware that if they con you into reversing your paypal dispute that you cannot do anything further and dispute the purchase again with Paypal. Paypal should drop service to Envato as they are con artists. Cinderella Macantan is an incompetent excuse for a "service consultant and should be brought to book as she is part of the scamming process.
Review by Shreedev2 months ago
Do not trust
Do not trust. Envato enables sellers to cheat and punishes the buyers for the product sellers' dishonesty. Do not pay with a debit card. Use a card that you can file a dispute to get your money back when Envato does not perform.
Envato allows corrupt or fake companies to sell products and does not want to be responsible or hold corrupt entities like Vibetheme (WPLM) accountable.
This happens a few times and this time I have had enough. I bought support services for a Learning Management System (WPLMS) from Vibetheme. A so-called Mr. Vibe who created the product sells on Envatol but does provide the support promised when a license is bought. Envato informs to contact the Vibetheme who is unresponsive. This goes back and forward.
Luckily I paid with Paypal and filed a dispute. Here is the kicker, ENVATO states in order to help resolve the issue I need to close the dispute with Paypal. What a Cirus!
Review by Nursyuhada3 months ago
***Attached screenshots here*** of their scammer named Ralph (or at least that's the name he/she uses). This paid theme is the equivalent of a trash FREE theme. I requested a refund through PayPal and they said they could not issue a refund unless I first closed the PayPal dispute. They refused to communicate through PayPal, but requested through email twice that I'd close the PayPal dispute. I of course did not listen and sent the screenshots to PayPal. PayPal escalated the claim for me. PayPal then refunded me because they never responded to the claim. Had I cancelled the PayPal claim, I am certain I never would have been refunded.
Review by Thotsarat3 months ago
Envato allows the authors of the themes to delete ratings. Here, the rules of Envato are always invoked.
I have now tested almost 10 comments / ratings from a provider and everything that is 3 stars or lower is deleted.
The reviews were critical or very nicely worded and everyone can understand and check them, but they were deleted. That will probably be because the provider has had almost 8000 sales so far. And this is a huge credit for Envato.
The author himself offers a support area, where you could also see that everything that was stated in the review is correct.
It's a shame, I was a customer of Envato for a long time, but since I should still pay the money for a theme that doesn't work as described, I was a customer there long enough.
The company that sells the theme does not display any data on your own homepage, neither company data nor data protection etc. and who would have thought otherwise. The company comes from China, which I found out through detours. So the chance to see the money again is zero.
Be careful, by the way, Envato will lock your account immediately if you activate PayPal Buyer Protection. Now I understand why. By the way, it doesn't matter to them how many themes, plugins you have previously bought. You can no longer make downloads and you can no longer get the codes you previously bought.
Review by JeffKroeger3 months ago
They sell poorly coded, poorly documented, & poorly supported themes written which they claim are quality checked. They ignore requests for refunds. The only way to get your money back is a chargeback through your bank, and they will retaliate by blocking your account so you can't access any software you've paid for. They are absolute scum of the internet.
Review by Kirchoff Tlb3 months ago
5 weeks from making a purchase that I still cannot access. Normally resetting a password is a 2 minute affair. Its been 4 weeks since I contacted customer service there and still no joy.
Review by Nayeed Sooriyapperuma3 months ago
Don't believe all those fake positive reviews on their site. They sell poorly coded and faulty plugins.
They have a sneaky way to deny refund for faulty plugins by making you physically "return" the plugin, which you can't do (obviously). Once you file a claim they block your account so you can't access the software you paid for. That's a scam.
Review by Luchetti3 months ago
This company is a joke. Like many on here I am a legit business person who tried to purchase a few items for my website and was immediately locked out of my account. Not understanding why, I reached out to their customer service. These are responses I received. I'm in shock on how this was handled and still not sure why I was discriminated against and why I am not worthy enough to use their services.
Regrettably, after further investigation, we're using our discretion and will not be re-enabling your account.
Please note, your most recent order has been voided by our payment system, so no funds have been taken from your account.
Unfortunately, like all companies we have a number of internal policies in place which, for business reasons we do not divulge.
We may block you, terminate any of your Envato accounts or refuse to process a payment, including withholding your account balance indefinitely, if we reasonably believe there is a risk associated with you, your Envato account, or that payment, including if it breaches a law or regulation. Examples of where we might do this include transactions where we suspect the payment is from or to a person or country sanctioned by an authority (like the United Nations, the United States government or the Australian government); or where we reasonably believe there is a legal or regulatory risk or a risk of loss being suffered by us or our members.
I will be closing this ticket now.
I understand where you're coming from, but still - we're in no obligation to explain why we don't want to reactivate your account.
Review by Pepito4 months ago
I have had two unfortunate experiences with this intermediary service. I have accidentally paid for the same service twice from two different providers. The resolution process is incredibly difficult for buyers. If the service provider says get stuffed (no refunds) you have absolutely no hope of getting your money back. I will never use this Envato again. They are just a platform and a middle man and no responsibility.
Review by MChurch4 months ago
I have never been scammed - until I did business with this company!!!
Like others, I wish I would have researched this company before giving them a penny.
Review by Byulbyulyan4 months ago
terrible customer service. they say they will refund you if product you are getting from them is faulty or broken. so we proved them. after all the hassles they tell they wont return money, only give you credits, probably to buy another broken product. not recommended
Review by Arceo Balagurova5 months ago
I'm very disappointed in https://themeforest.net for allowing Porto to remove negative reviews on their own volition. Pretty sad day. I'll also be contacting Theme Forest to let them know they are removing negative reviews. This is lying to you, the purchaser/customer. Dishonest business practice. You wonder why they have so many positive reviews? It's because they REMOVE the negative ones. Their support team has lied. Their design team has basically robbed me. I paid them $450 for a custom search feature. THEY LOGGED INTO MY OLD SITE THAT I CUSTOM CODED and COPIED THE SEARCH FEATURE I BUILT....What's even worse, is every time they updated the theme, the "custom code" I paid for, broke the search feature. So i had to go in and fix it myself. It took 35 days of going back and forth waiting 2-5 days for a response - only for them to ask a question, I answered in my original request. While the theme is highly functional, the support staff makes this not worth owning. Sad thing is, I've purchased over 100 copies of this theme for my Clients and myself. I will never be using them again and slowly switching my themes over to a new theme. Here is some proof of how bad they communicate.
This is at the start of my ticket - https://imgur.com/a/wN84Q5X
Notice 35 days later and still no fix. - https://imgur.com/a/vOlzaSv (At this point I hired someone else to fix it)
5 Unanswered emails trying to hire them for design work. Still, 2 weeks later, no response email - https://imgur.com/a/8HCMYtf
I highly suggest you find a theme from a different provider, if you need any support.
Review by DanniB6 months ago
Has been using them for years with no issues. This last time I bought a template with amazing reviews saying fully customizable. It wasn't. Their customer support ignored my questions even though I paid for a year of support. So I requested a refund from the author. It was rejected.
Then I went to PayPal. Envato didn't respond to the PayPal dispute so I got my money back. Which is great. Problem solved, right? Not really because they locked me out of my account I cannot get to my themes purchased in the past and when I ask them to open it up again they say I have to pay them manually again for that theme I don't want!!! What kind of business practices are these??? It's just awful!
It's just crazy that we going back and forth with their customer service over $79 when I purchased a $1000 worth of template from them and still planning to buy more if I could get to my account. Wasting all this time and effort over $79 is just craziness. This company caress nothihng about their customers and have awful customer support.
Review by Cindi6 months ago
Shady market practices, they advertise it at 16$ per month but then switch it on the payment page to annual fee of 198$ billed all at once or 33$ per month on a monthly basis only, more than double, it feels very unethical, why is it not listed like that on the price page only comes up at the payment page???? mmmmm.... shady shady shady! , Though probably legal, it is MISLEADING in my opinion. I wouln't have wasted my time shopping to see what is available, if I knew it was 33$ per month apposed to 16$ per month- thats a big difference! Other websites may be more expensive but at least you get what you are paying for, ENVATO ELEMENTS is shady in my opinion!!
Review by BobWilliams Hansd6 months ago
Very bad experience. The theme sellers cheat with the rating. In case of bad rating, the sellers threaten to stop with support until they award 5 stars.
The themes have always top ratings, after the purchase then the fear that the topics have 1000 errors. You have to invest several months and a lot of money afterwards to fix all bugs.
The support of Anvator is slow and is on the side of the seller. If no one buys the theme, Envato does not deserve anything.
Review by Philllip Mebert6 months ago
When you are a new author, they will reject your many good design reasonlessly and repeatedly. No accountability from them like tyranny, though you spend your valuable time to make that design.
But when you upload the same design from any old author account, you will get approval...very very easily. Very unfair and tyranny their approval process. It should be changed.
Review by Mokroto7 months ago
Purchased a dated Wordpress theme that does not function properly with WP's updates. Submitted refund request to purchase something else, was ignored for 13 days waiting for "author approval" of the refund. Filed a dispute after two weeks and was told they were "siding with the author" who never responded. Envato sucks, there are plenty of responsive theme marketplaces out there. Spend your money and time elsewhere.
Review by ElizabethMcnamara7 months ago
Beware this company is crooked they ripped me off, I did not get what I paid for, and they just run you around, horrible experience, hopefully you get to read the real reviews before you head over to their website Don't do it, it's definitely not worth it
Review by Nealon Favalini7 months ago
I deposited money into my account, spent a little of it and came back a year later only to find that the money in my account had "expired" and Envato had taken it out of my account.
How is this a legal business practice? It's my money, that I deposited into my own account...That's like your bank taking your money from you if you didn't withdraw it in time. What a scam. I'm also filing a complaint with the BBB as this is a really shady business practice that has to end.
Do not support this business.
Review by Toole Chawner7 months ago
Skip it! You will be tightly locked into their templates with no maneuverability - AND NO REFUND!! Good luck trying. I usually don't spend time writing reviews but, had to do this one.
Review by Zumuruda7 months ago
They bought good reviews on Trustpilot website. LOL.
They made the conditions of their contributors worse over the years,
racing downhill towards the bottom.
If that wasn't enough, even their staff is consistently resigning their workplace.
Read about that on glassdoor.
Review by MaureenPalmer Carrjohnson7 months ago
you will purchase an encompleted themes and unreviewed coding full of errors and they will not give u refund !!
Review by Sors Edkins8 months ago
I bought a Fastor theme from them to install my Shopify. It is very difficulty to reach help support. I request refund, it has been 21 hrs. No one responded.