Another stunning stay at MO KL! The club lounge is one of the best I’ve ever experienced! Seriously I don’t know how they do it for the room rate. The hotel is stunning and has a great outdoor dining space and swimming pool, staff are great and really friendly! I wouldn’t hesitate to go back. Thanks especially to the staff on 24th floor for making our stay so delightful! Everything is done with a smile and truly genuine! Great stay.
Review by Lta10 months ago
My wife and I recently spent 3 nights at the Mandarin Oriental in Barcelona. Just before checking out to board a cruise ship, I had a hamburger for lunch. Within 4 hours I became violently ill. I was quarantined for 2 days, rehydrated by IV, and had a restricted diet and limited activities for the remainder of the 7 day cruise. I notified the hotel manager, and when he denied responsibility, I notified the CEO of the MO hotel group. Mr. Riley failed to even acknowledge my emails.
MO’s excuse was that I must have eaten the contaminated food elsewhere - even though I had pointed out that my wife and I had identical tasting menu dinners for 3 nights (all at Michelin starred restaurants), and had all our breakfasts at the MO. The only differences in our food for 3 days was that before checking out, I ate a hamburger and my wife did not. I became ill and she did not. The hamburger was blood red rare even though I ordered medium rare. It’s hard to avoid responsibility given those facts, but that’s exactly what MO did.
A quick search reveals multiple cases of food poisoning at Mandarin Oriental hotels, including one at the MO Barcelona reported in 1/17. The author of this review also mentions the failure of management to offer any consideration other than another meal. MO totally failed to live up to it’s reputation for 5 star customer service, and based on numerous reported experiences, doesn’t even meet minimal hygienic standards.
Review by Plaza Derrow11 months ago
Another amazing stay at the MO. I have been staying with the MO hotel for quite a few years now and I visit at least 3 times a year. This is simply the best hotel in the world, the best team of staff and the best hospitality you could ask for. We rarely leave the hotel and we enjoy breakfast, lunch & dinner in all the fabulous restaurants on site. We love the Bamboo bar in the hotel, very relaxing, great service, great cocktails and a live jazz band will entertain. There are always so many staff to thank for their kindness, service delivered from the heart. Over the years we have got to know the staff (at all levels from the GM GREG, the lovely management team who are always visible and engaging, to the fantastic pool staff lead by the most amazing Jefferey. I don’t even have to ask at breakfast for my morning drinks, the team on the veranda always remember my preferences (super star Thanolan, the lovely ladies and Somkat were truly amazing on this Stay). One night we dined at the Sala Rim Naam where we were again greeted by the team and treated like royalty. The manager Christoph runs the restaurant to the highest standards and the staff always seem so happy to be working here. It always feels like it’s a ‘home from home’ when I stay at the MO and I could write so much more. For anyone thinking of staying at the MO, it’s a must and once you have experienced the service and kindness you will want to return like myself again and again. Nothing compares..... Simply Perfection!
Review by Eemaan1 year ago
Had a good buffet this ramadan. Exceptional quality - we went to the one in KL with me and my girlfriend. Had a great night overall, would definitely go again and do it.
Review by Nunin2 years ago
Our recent stay at the mandarin Oriental in Milan was simply unbelievable. So friendly and so helpful in every way possible. Lots of attention paid on my French Bulldog puppy including giving him Alessi food bowls and comfy doggy bed. Will definitely be returning
Review by Ellany Eboa9 years ago
salah satu tempat pilihan untuk menginap dijakarta karena pemandangan tengah kota yang menawan
Review by Lorinc10 years ago
There's nothing wrong with it
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