Mum had her boiler changed December '17. The apprentice bodged the brickwork outside and Dave Clarke came to 'fix it' in January '18. The finished job is nothing but appauling. See the picture . Just tried to call Makewarm and was told by a Mark Royal that MakeWarm ceased trading in November, so how come they installed the boilern December? Now just getting the runaround. DO NOT TRUST THIS COMPANY.
Review by Dharmendar1 year ago
This company are somewhat incompetent, having incorrectly wired up my elderly fathers new boiler, leaving him without heating or hot water. When the "engineer" came out he was rude and patronising and told my dad that the red flashing warning light should be ignored. Despite numerous calls to try to get them to come back out and fix the problem, they refuse to return.
They are cheap for a reason. DO NOT USE THIS COMPANY.
Review by SWLondon1 year ago
I had no choice but to give them 1* as you cannot give negative numbers.
Since December of last year, within 12 months of having the new boiler and wifi thermostat fitted, it has not worked properly.
They have failed to keep the last 4 appointments to resolve the problems. On the previous 2 before that they did attend but fitted a dead receiver on the 1st occasion and on the 2nd they blew the printed circuit board which meant Vaillant had to come out and fix the defect they had caused. I am now getting a competent engineer to fix the system and will probably sue Make Warm for the £70 cost incurred.
Review by Monpjc Chabat2 years ago
I was so impressed by this company I had no hesitation in recommending them to my family. From the initial contact to the final installation everything was done professionally, nothing too much trouble.Thank you Joe the Surveyor for answering all my queries and a special thanks to Craig and Tyler the installers, who yesterday 12th June 2017 restored my faith in human nature. Craig and Tyler were, prompt, polite very tidy and a real pleasure to deal with. I have no doubt this company will go far. Highly recommend. Marjorie Lowe, 13th June 2017.
Review by Qworks2 years ago
Great communication from Chloe and the engineer. I messed them around by initially cancelling their call-out and going with another company who said they would do the job quicker, long story but it was a mistake. I phoned MakeWarm again and explained the situation, they came out and had the boiler up and running in no time. They didn't try to sell me a new boiler or tell me they only accept cash! Engineer did a great job and left the area clean. They were also the cheapest quote. Thank you!
Review by TeamWhit Derrow2 years ago
Called this company out yesterday, can straight away, was very professional , friendly and did a great job . would use again . thank u
Review by Hugoz2 years ago
We had a new replacement boiler (Vaillant EcoTec Pro 30) fitted by MakeWarm yesterday. Having just moved into our new property last November, the existing boiler was an old non-condensing combi, over 10 years old and half the time the hot water didn't come on when we turned on the hot taps, not to mention the gas heating bills over winter were very high due to inefficient old boiler. Sought a quote from 3 companies and MakeWarm were by far the most competitive on price, nearly £800 better value than our highest quote for the same boiler replacement. I was initially a bit suspicious about how good the price was, but I needn't have been. The assessment/quote process with Aziz was very quick and easy, with no 'hard selling'. Ryan, the engineer/fitter was on time, courteous and answered all the questions I had regarding the new system when it was fitted. Obviously, we're currently only 24hrs after boiler was fitted, but everything seems to be working perfectly, boiler looks great (compared to the old 'beast' we previously had living under the stairs!) and the whole process couldn't have gone more smoothly, took 5 days from placing order to completing the fitting. Based on my experience so far, I would highly recommend MakeWarm.
Review by Selliah2 years ago
Without question the whole process of quotation to completion was truly outstanding
Quote was accepted and installation arranged soon after. The installers were respectful and the aftercare support from Gill was outstanding as we had to contact them due to a minor issue. All handled superbly.
If anyone is considering upgrading their boiler please give Makewarm ago, fully recommended. Other companies should take a look at this companies profile and see how they operate Customer Care to a premier standard!
Review by Cassiani Duntz2 years ago
Had a Vaillant boiler and radiator fitted today.A great service and company from the initial assessment to the completion.The cost was £800 less than some quotes for the same.They were professional, proficient and very competitive with pricing.Did a superb job with minimal disruption and cleared up.Would not hesitate to recommend Makewarm.Spot on.thanks.
Review by HDavies2 years ago
Very good, excellent response times, friendly employees, cheapest quote I had.
Review by Tollett Acfield2 years ago
The engineer was friendly job well done in my eye's everything went like clockwork .Before sale's after sale's spot on .
Review by Bafford2 years ago
Had a really lovely fella called Peter come along and fixed my mums boiler. We have had a number of failed attempts by other engineers from other companies. With my parents in there 80's and my dad suffering with Alzheimer's we were so grateful to finally get Peter with his expertise.
Review by Vertis2 years ago
remember the good old days when you wanted a job doing and a tradesman turned up on time ,did a first class job ,with no mess ,and nothing was to much trouble ,I DO,and i have found a company that still work to these standards ,MAKEWARM,just had a boiler fitted by this company and the fitters CRAIG AND HIS MATE BEN are at the top of their game ,,,thanks guys
Review by Devleena Kurtev2 years ago
I've just had a new central heating boiler fitted by Makewarm, what a great company to deal with from the surveyor to the engineers who fitted the boiler, even the customer service, all second to none. Well pleased with the work carried out, I even had a visit from a Vailant engineer who manufactured the boiler, he remarked on how neat and tidy the job was.
Review by DSmith Mistishen2 years ago
First I would like to say I don't usually write reviews as I think people should do what you pay them to do. However I feel that people should be made aware of the excellent work undertaken by Cliff and the team also Joe who was our first contact. The work was carried out to a very high standard and the crew arrived on time undertook the work leaving the bungalow clean and tidy after giving us full guidance on the controls of the timer and boiler. I will not hesitate to contact MAKE WARM first in the future to undertake any further work of this nature. They are an excellent company to deal with ,with outstanding pricing.
Review by G R2 years ago
Thank you MakeWarm for your quick response and efficient service when my boiler broke down recently. It was professionally replaced with minimum of fuss and nothing was a problem.
Review by Cahuliva2 years ago
Having made enquiries with several companies to get a quote for boiler repair and service, I decided to use Rated People, as I had not found a reasonable quote and was put off by exorbitant call-out charges. MakeWarm charged just £75 for a no-fix, no-fee appointment, during which the gas engineer (lovely, friendly man who used dust sheets and hoovered up any mess he'd made) fixed the fault, serviced the boiler and carried out safety inspections on fire and boiler. He spent more than an hour working on this and I was able to pay using a card reader, which was handy! I received my gas safety record via email the same day. Fantastic service and what a relief to have found a company I can use again and recommend!
Review by HeidiG2 years ago
Professional experience from start to finish. Competitive price & excellent service including aftersales.
Ryan and Peter were a pleasure to deal with.
I am really impressed and would recommend in an instant.
Review by Joseph2 years ago
I had a new boiler fitted in November 2016, which works really well and is super in every aspect. APPARENTLY THIS COMPANY WENT INTO LIQUIDATION IN NOVEMBER 2017. WHICH SEEMS RATHER ODD AS ONLY 2 WEEKS AGO CHLOE WAS ANSWERING THE PHONE SAYING "MAKE WARM HOW CAN I HELP?" THAT SAME WEEK DARREN THE MANAGER NEVER MENTIONED THE COMPANY WAS NO LONGER TRADING. THE CURRENT COMPANY ON THE SAME TELEPHONE NUMBER ARE NOT PICKING UP ANY PAST PROBLEMS FROM "MAKE WARM." NO IDEA WHAT IS REALLY GOING ON?? BUT ONE THING IS CERTAIN, THEY ARE NOT TRUST WORTHY. 06/02/18
Review by Emileigh2 years ago
My elderly and poorly parents were at a loss when their boiler broke down. As they are both on various types of medication, they pretty much instantly began to feel the cold. I had heard about MakeWarm before and decided to ask them for a quote. When the surveyor arrived at my parents, he explained everything very clearly and told them about all the extras that fell within the very competitive quoted price. Further to this, after I explained my parents circumstances, they kindly re-scheduled the next mornings work to accommodate my parents. (thanks for waiting to anyone who may have been delayed because of this). The boiler was fitted, tested and instantly worked. My Mam has even started to turn the dial down, because the new boiler, and all the extra servicing work they carried out, has made the heating system more efficient and effective. There wasn't any problem with the staff, whatever their level. In fact...the only problem was that my Dad misread the numbers on his card and had to ring his bank to verify them. To anyone who reads this, this company is genuine and reliable. MAKEWARM....you we're brilliant. Thank you. Joe M. on behalf of Allan and Barbara M.
Review by MaMs2 years ago
Couldn't praise this company enough! From start of whole process we were kept informed and had a new boiler within 5 days...
Our old boiler kept breaking down + costing us money we really didn't have but thanks 2 one of the lads from 'warm front' listening 2 us,was told about being able 2 get a new one on finance! Affordable payments + one very happy customer!
BiG THANKS TO ALL THE STAFF INVOLVED...Very professional + nothing too much trouble...Think they should get a pay rise! Haha!
Kaz + Ben Hamilton
Review by Globina Balena2 years ago
I did have my doubts as the quote was by far the best I received for a replacement boiler, but I needn't have worried.
Engineer arrived on time, was very helpful and did a great job. Original boiler removed and new one put on wall at 90 degrees to the old one. Pipework is very tidy.
Also had "NEST" fitted, which I would recommend, especially at the price quoted.
Review by Mallik2 years ago
During October 2016 I had a new Vaillant EcoTec 418 to replace my old boiler. MakeWarm did an excellent job and I found their engineers were very professional & friendly. The service was also excellent from start to end. I originally got six quotes so that I had a good comparisons of price. All quotes were identical in nature apart from the price and this is where MakeWarm again won hands down. So excellent service, work and price as well as being a local company.
Review by RoyaALZ Surcamp2 years ago
I was impressed with the pre-installation discussions and advice as well as the copetetive quotation.
The boiler installation employees arrived on time and carried out the work in an efficient manner and within the time period as agreed.
The only criticism is that they did not clear up the debris properly and stained the carpet in front of the boiler.
Review by SebkeDeReviewer2 years ago
By far the most competitive quote backed up by quick and efficient installation all supported by excellent customer service.