OMG, this company needs to fire the representative who is the ONLY person that online customers has to talk to if they have any concerns about their online orders. The representative is completely clueless, disinterested and lazy as other reviews mentioned. Last week, I wanted to order some lipsticks when they were 50% off, I placed the ordered but the website didn't not accept my bank info, I called the bank and they confirmed that there was nothing wrong with my bank account, so I call Makeup forever customer service to help me get the order go through. The customer service girl looked into my account and told me her system was so slow so she would call me back. I waited for few days and NEVER GOT A CALL BACK from her. I tried to pay with my phone and this time I got lucky, the order went through and I got an order number. But the next day my order got canceled for no reason. I called the customer service and talked to THE SAME girl, she was very rude, and seems does not care at all, she told me the same thing that someone would call me back. Of course I waited for 1 week and NO ONE CALLED ME BACK! I called the following week and again talked to the same girl, she with the same attitude telling me that someone would call me back. Are you really serious?! At this point, I lost the good deal because the 50% discount was gone, and I am going nowhere with the same message "SOMEONE WILL CALL ME BACK".
This company needs to do something with their customer service or they will go out of business because everyone is ordering online nowadays and this is extremely frustrating.
Review by Jhabed3 months ago
Stay away from this company. They don't care if you shop with them or not. I ordered and received the Ultra HD Underpainting kit and was so impressed I went to order another one on their website. It was my birthday month so they had sent me a 20% off code that I used at checkout. The website glitched, and recorded the order but didn't give me a chance to pay. I called and spoke with a clueless, disinterested agent who talked over me and said I would have to start over. She put me on hold while I tried to recreate my order. I entered my coupon code and it said it was already used. When she came back online, she informed me I was out of luck, but if she could find someone to figure out what went wrong, she would call me back. Yeah, sure. It's been a week, and not only has no one called me back, the subsequent email I sent has gone unanswered. What a waste that this company has done something really good with developing high quality products, but put hostile people on the phone to sort out simple order snafus. I will never buy from them again, and make sure nobody I know does either. My dormant order number, waiting for a 20% discount and my credit card number is 10195770.
Review by Isodieta6 months ago
I've been waiting 3 weeks for the ingredients in a MUFE product. Corona virus or not, I think those who ARE working should have ready access to such a thing.
Review by FieryHunter Paraire1 year ago
I ordered online and paid for overnight, didn't get any updates on the next day about the order. I was trying to call but no answers. On a third day after I contacted them twice by email about what's going on and where is my order, they answered me that it was sent and gonna be delivered tomorrow. So overnight it means not really overnight but a few days.
Review by Orefice1 year ago
This company has great products but now some are no longer carried at Sephora. I placed an order and it's 30 days later and all they've done is lie! They sent me a tracking number for UPS but is only that they generated a label. After numerous calls and promises they continue to lie and make excuses. It's a shame that US office is ruining the reputation of this company. Beware, they'll keep your money and never ship! FRAUD
Review by Eugon Captures1 year ago
I highly recommend it. it's a good online site, and you can also pick up in store. better then other make up places
Review by Mangalie1 year ago
I got a sample of the foundation, and tried some of their products at sephora, and I think they are good, but the price. $30 for a small tube? You can't really go that wrong for makeup that's expensive
Review by Cindysscam1 year ago
I firat used this brand from ulta it was the 24 hour stay put foundation in color ivory and it was more matte than i thought. The eyeshadows colors are pretty to
Review by Earreal2 years ago
I use the makeup forever hd foundation. I love this product. I use it daily and it stays put. It's full coverage but can be lighter if you choose by just using a lesser amount. I also like the mascara. The waterproof mascara is really waterproof and gives me great volume
Review by Kindu Charco2 years ago
I personally have Makeup Forever's foundation and primer and they do wonders. The full coverage of the foundation makes my acne barely even noticeable
Review by Coad2 years ago
All I can say is the products are great. There's nothing else to say. Gotta try it to know. I need to buy more just for the stock up in case it goes down.
Review by Gaitis Orgel2 years ago
I am deeply honored to be using this joyful product.This product always puts a joyful smile on my face . I love this product 100%
Review by Irati Ardashnikov2 years ago
This makeup line is underrated and should be broadcasted more. The formulas and packaging are to live for. Affordable prices vary. The products it's self are just amazing. They are what you what in make up. Soft and light weight products
Review by MyWay Bernutat7 years ago
paradise for girl and women
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