The 3D printer is the best one yet. It works very well with no problems!!!
Review by Clairness Garshick10 months ago
In less than 2 months of owning my new Replicator+ I have had 2 extruders fail after printing between 10 and 15 different parts. Although the staff is very helpful and friendly that wont buy me new extruders in the future once my 6 month warranty expires.
When the extruder is working correctly the parts turn out as expected. Unfortunately with all of my downtime for confirming the extruder wasn't working correctly (not to mention the filament that was wasted) then waiting for the shipment I wasn't able to use my printer 2 weeks out of the the first 2 months owning it. I'm very disappointed after paying a premium for one of the "Best" 3D printers available today that the extruder isn't more reliable
Review by Montiano Weist11 months ago
Easy to jump right in, very few problems.
Review by Charmin Weingartz11 months ago
I use their 3D printer and expertise to teach middle and high school students. Their customer service and reliability is excellent. For this reason I highly recommend the company. Thank you.
Review by Hamzat Sosky1 year ago
The installation of the printers and software was bizarre. Part of it was on paper, part on line and part from my cellphone.
The software download was backward (i.e. the "Apple OS" software was for Windows and vice versa.
Tech support was helpful, but the hours were bizarre 6:00 am to 3:00 PM Pacific time, but their offices are IN the Pacific Time Zone.
Review by Henrik Diepgen1 year ago
I didn’t think that there were companies that existed like this anymore when you call a person answers and gives you immediate attention and is well-qualified to you solve your issues.
Review by Nuance Jaynell1 year ago
Great product, upgraded from a smaller off Brand 3D Printer, and experienced features and ease of use that I didn't know existed.
Review by Arkadag1 year ago
I attached a new extruder to my makerbot, it has less than 11 hours of use on it, it is now producing an error code for overheating. Makerbot won't replace the product because it was purchased over 6 months ago even though it shows 10.87 hours of use. Maybe instead of a 6 month timeframe you should put a warranty good for a certain amount of hours. I use this product at a school it's easier to buy more than one item at a time. Due to money and paperwork issues, but if I don't use the product immediately them the warranty is out of date. That's kind of an old system of the product has an hours used function..
Review by Tracsa Pauquette1 year ago
excellent service and great product. Love everything about the product.
Review by Aeryn1 year ago
I have been using the MakerBot Replicator+ for about 3 months now and I have to say its a good printer, is has quality prints with limited stringing and the overall structure design is fantastic but there are some drawbacks. For the price, it is easy to setup and use out of the box but there a ALOT of options out there that you can purchase for a faction of the price that can do the same thing. The biggest thing you end up paying for is the extruder which I have to say is excellent quality and easy for switching filament. Speaking of filament, you have to use the MakerBot filament if you want to use the holder for it unless you transfer filament to their special sized roll (not to mention MakerBot filament is twice as expensive with no difference that I could tell). On to the software, you have to use MakerBot's software suite to print which produces mcode files instead of gcode like every other printer on the market. This software also severely limits the printing customization that you can do such as adjusting flow rates for dimensional accuracy or any other rates software like Cura allow you to change to really get your printer printing at its best. To sum it up, good printer but is expensive and requires you to your their proprietary everything (software, filament)
Review by Raafay1 year ago
I was happy with the time frame when I received my package.
Review by Bakar1 year ago
My Makerbot Replicator 2 has been a great first prototype machine. Its paid for itself a hundred times. Repair & upkeep have been pretty good as well. When I've had a problem I can't resolve, the Makerbot techs have been right there to guide me through troubleshooting and getting the right replacement parts. My biggest problem has been and still is keeping builds with larger footprints on the platen - once one corner lifts the part is shot, and building a raft just wastes that much more material on top of it. I've tried several published tips/tricks, but nothing eliminates the problem.
Review by Kema1 year ago
Excellent product with awesome support. 3D printers have problems... this one has much fewer and frequent than the other brands I've worked with.
Review by Meryle Cuik1 year ago
Z18 printer is over priced and yield an uneven surface through out the build.
Been waiting on improvements to the software to resolve these issues.but nothing substantial. I'm very disappointing considering the options that are available in the market place.I thought MakerBot was the best.
Review by Zunera Wojtyczko1 year ago
Helpful sales and customer service. Printers are easy to use (especially for education) and work great!
Review by CriticalC1 year ago
The machine will not home and the smart extruder always jams
Review by PerZim1 year ago
Staff are always very courteous when contacted. Service is quick.
Review by HappyInAtl1 year ago
Extruders do not last very long.
Review by Ineken1 year ago
The product has some shortcomings as do most (all?) 3D printers. However, MakerBot support makes up for them.
Review by Edairin Hanssen1 year ago
Great printer for the price, excellent customer service!
Review by Atlantyse Qunain1 year ago
Very difficult to do business with the current rep for UMD.
Review by Eustacio Volejbalisti1 year ago
they suck they suck
Review by Braunagel1 year ago
Issue quickly resolved.
I had a part go out due to heavy use of the machine. They quickly and inexpensively sent me the replacement parts with great instructions on how to do the job.
They are always a pleasure to deal with.
Review by JimF1 year ago
Very good customer service. My only complaint is the service plan is too costly. As the individual responsible for the operation of several MakerBots and other forms of technology, I prefer service plans for the equipment in my shops. The expense for the MakerBot service plan, particularly in the second and third year when it is needed most, is difficult to justify with a limited budget.
Review by Skarlett1 year ago
Good customer service. Their printers do have the occasional bug but nothing too bad. Good printing quality and speed.