Thank you MCRU for the brilliant service and the great advice. My order arrived packed amazingly. Prior to my order I phoned MCRU to get an advice I spoke to this lady who was so nice and told me that David was out and suggested to write an email which I did Knowing that people are so busy and that it will take at least 48 hours to get an answer. I was so surprised to get a response to my email from David within an hour and he was brilliant. Thank you so much guys all of you.
Review by Kaitung3 months ago
What a breath of fresh air it has been to come across MCRU and David!
Unlike other large dealers that I won’t mention, David offers frank advise that has been spot on. No ifs or but’s... And better still he offers really competitive prices (much more than the two dealers I have spent eye watering amounts with over the years (no customer loyalty from them).
Nothing has been too much trouble, and when one brand new sealed item had a manufactures defect (not David’s fault) he went way over and above to put things right and ensure I was happy... I simply can not fault my experiences. David and MCRU is my new Audiophile 1st Stop.
Review by AnthonyBurton3 months ago
Ordered a Mains Regenerator and a few accessories from David at MCRU, excellent service as before. If you need to ask David anything just email him, I’ve always received very fast replies to all my emails.
Review by Untilov8 months ago
There is poor communication, there is being very busy, and then there is just being plain rude. Other reviewers have stated that David's communication skills need a little work which he has defended in some instances here. I have never dealt with someone with such a lack of people skills. He seems incapable of giving a proper response to straightforward questions and will straight up ignore you if he can't be bothered with them. Seems good with excuses and not accepting responsibility for his own failings based on my experience and the trend with other non 5 star reviews here. I guess he won't learn. No way to run a business.
Review by Chezarae9 months ago
Dave has just done me a great deal on some vinyl. He did the same when I met him at the North West Hi-Fi show. He might be abrupt, but just be abrupt back! I'm pretty sure he can take it.
Review by LindaG9 months ago
Great service, advice and prices. I have made several purchases from Mains Cables-r-us -including products not widely available such as high end fuses, often taking advantage of multi-buy offers. Without exception, I have been surprised at the improvement in the audio quality of my hi-fi and pleased I "experimented" with these purchases.
Many thanks to David for his advice and support.
Review by Sathriyan11 months ago
Probably great products, David is probably a great guy. Unfortunately information flow is slower that one expects these days.
Review by Risat1 year ago
i have dealt with David Brook on many occasions for the past 8 years. He is incredibly knowledgeable, a person of integrity who provides honest advice and who will recommend products appropriate to the application rather than the most expensive option. it is clear to me that he is a dedicated audiophile who tries to design products with a focus on maximising performance at the lowest possible cost. He also sells products that are well known in hi fi circles for their quality. He is very approachable and has superb after sales service. I have seen the negative reviews on this site but I can say that in my experience, David's customer service is absolutely flawless.
Review by Darky1 year ago
Rude and condescending staff if you need to speak with them. Buy elsewhere or order online to avoid any interaction.
Review by Haixiang1 year ago
Two weeks and still no sign of my order, perhaps it is held up on the boat from China? Also the owner, rude, arrogant and has absolutely no concept in customer service. Hifiwigwam stir any memories?
I will never use this joker again, all past communication I have ever had has been short, abrupt and shows a clear disdain for the proles who dare to buy anything less than his top of the line imported goods.
Review by Ferifantastic1 year ago
I received an abrupt email a couple of days after ordering stating I hadn’t responded to an earlier email requesting size info (which I definitely did not receive).
I replied giving the requested info and the items were dispatched and arrived quickly.
However wrong sizes were sent and after three emails I still haven’t heard back, even my request for a return/exchange went unanswered which I’m certain isn’t in keeping with distance selling regs.
Shame, as I’ve put a few people onto this company but after this I won’t be using them again.
Review by Exmouthlady1 year ago
Ordered 4 Synergistic Research Blue fuses, and 3 metres of their DIY mains cable off the reel, as well as other numerous items in the past, and I've always received a great first class service from David at Mains Cables-r-us.
Review by Italianophile1 year ago
Extreme knowledge At Mcru,great products taken with advice has been nothing but joy to my listening experience,no issues with delivered goods and always kept up to date,win win win for sure.....
Review by Wilbraham2 years ago
I'm living in the middle east and have ordered a couple of items from MCRU. The first shipment arrived without issues; I had a problem with the second shipment (not the fault of MCRU) which was immediatly rectified and the items reshipped with no questions asked. I'm very happy with the service and would not hesitate to recommend them to anyone else.
Review by Lequieta4 years ago
I had a bad experience with delivery a few months back. The owner subsequently got in touch to apologise in person and to talk me through the planned improvements to their service. I've since ordered another item and all was handled smoothly and efficiently. The company is run by a genuine enthusiast, so I'm delighted to see them getting on top of issues.
Review by Fitoria Odobasic6 years ago
Great Service, prompt response, Have purchased thrice from them and very good experience all 3 times
Review by Jake Laban6 years ago
i bought 8 Isotek US plugs & IEC connectors, they were great quality as compared
to Oyaide, but only cost 66% as much, they were all copper component & 24K gold plated to prevent oxidation. only problem is i'd like to finish my pre-amp from Japan before i can get to making the new power cable, but i believe they would be a great upgrade from my old ones. again, Mains-Cables-R-Us provided excellent service in
getting the parts to me that i would recommend they to any friend.
Review by Bentham6 years ago
I'm using Hi-Fi Tuning fuse's in most of my componant's but i need two more so i purchased 2 of the 24k gold plated Bussmann fuse's and they are as good as the Hi-Fi Tuning fuses in every way and the plating is outstanding.
Review by MortenO QuoVadis6 years ago
I bought the 'cables r us' power supply for a Chord Qute Dac to replace the standard (rubbish) power supply. The difference was outstanding: less sibilance, better definition, improved imaging and a big increase in the quality and quantity of the bass. It was impressive straight out of the box but 'broke in' after about 24 hours and took another step up in quality. The power supply was extremely well finished, so much so that you would think you were looking at something that was closer to £1000 than £150.
I ordered it for next day delivery and it arrived on time. David e-mailed several times to check that everything had arrived and that I was with happy with the product.
Highly recommended from start to finish. Well done David and thank you.
Review by Rfash6 years ago
First class in every respect:
Quick to reply.
Quick to ship.
What more can you ask for?
Review by Vraja6 years ago
I had just bought myself a decent Arcam amp/cdp set up and a friend with a similar set-up suggested that by upgrading the power leads and mains block that I would hear further sonic improvements. I've always been sceptical about the benefits of these "amazing" improvements just by changing power cables. My friend heartily recommended Mains Cables-r-us, and said that if I didn't hear any improvement within 30 days I could always return them and get a full refund. OK I thought, I'll give it a shot and contacted MCRU. All I can say is that from start to finish I have received nothing short of excellent service, superb communications, and despatched exactly when they said it would be. The leads and block are of a very high quality, and yes they have made a difference! Not "night and day" as some people would have you believe, but a subtle one nonetheless. For someone like me who listens to my hi-fi a lot this is money well spent I reckon, and I shall certainly be contacting MCRU again as and when I need further AV accessories.
PS: thanks for the free CD packed in with the leads!
Review by ChasB6 years ago
ORDERED TWO ITEMS ARRIVED WITHIN 48 HOURS EXCELLENT COMMS, A PLEASURE TO DEAL WITH.
Review by Furzad Bashan6 years ago
I value quality, quality of materials, and of workmanship. The product I purchased met this criteria, and then some, plus a service to match
Review by SendBeerandWhiskey Bachman6 years ago
They didn't have a part in stock but contacted the manufacturer and got back to me the next day (when they said they would). Friendly, not the cheapest for each component but overall price was right! Will buy from again.
Review by Anjanette Ortale6 years ago
Nice to find such a genuine and helpful retailer who goes the extra mile.