the quality and the looks of the mailbox were the reason for my purchase i can,t wait to see it
Review by Alea Vokietaitis5 years ago
Review by Dancing Quagraine5 years ago
Our mail box arrived in a timely manner and for the most part we are pleased, except for the mounting for the mail flag and decorative top (they would not adhere properly)
Review by Nuzul5 years ago
Ordered and received a mailbox early Sept. Found we needed the post, ordered and have a confirming email that it shipped on 9/25 and my credit card was charged. Never received. Today called their 800# "temporarily unavailable" recording. Tried their website, it's down. Anyone aware of them going out of business?
10/27 Update: American Express has credited my card for this purchase which leads me to believe this company no longer exists. If anyone else is in the same situation, you may want to call your cc company!
Review by Kayyla6 years ago
Great product, Great company. Wish I had a picture to show everyone. My mail box is the greatest !! Thank You !
Review by Garbage Charia6 years ago
I made the mistake of buying a mailbox without doing background checking on the company. The company claimed to have my mailboxes in stock (they didn't). The company would not cancel my order while checking to see if the mailbox had been mailed out. (I believe that the mailbox was mailed out after I wanted to cancel the order.) The ad was confusing, and the mailbox was too big, too heavy, and could not be wall mounted. And they charge shipping both ways for any returns. This amounts to more than 50% of the cost of the mailbox in my case.
The one bright note was the person I dealt with at the company. Her name was Shelly. She was very polite and professional.
Review by Neeshad6 years ago
Purchased a Greg Hentzi copper mailbox. The product is perfect and even better than expected. We were a bit concerned the mailbox would be a bit to flashy for our tastes, but we have found it to be just right. A high quality product that looks as if it has been there for a number of years. Fits in perfectly with the neighborhood and we constitantly receive comments about the uniqueness and how good it looks. With most other homes having the traditional black mailbox, ours really stands out. Very pleased...
Review by Ups6 years ago
The mailbox looks great - my only issue would be that the platform it screwed into, which had the exact width, had to be trimmed down because the mailbox would not fit due to the rivets used to secure the cover to the mailbox.
Review by TamasHajos Tokarova6 years ago
I purchased a mailbox from mailboxixchange.com, opened it, realized it was way too large for the installation site, and then had a shipping company repackage it the next day in its original box less the clear plastic bag it had come in (which I had inadvertently torn). This is the email I received about a week later:
"Our warehouse received your return, but unfortunately this was not received in new condition. I have attached photos of the mailbox showing where it has been scratched. Our warehouse has agreed to accept the return back, however there will be a 30% restocking fee ($83.40) deducted from your credit." That's in addition to the $30 the company charged me for their original shipping costs and the $20 it cost me to ship back.
I did not scratch the mailbox, though in the photo the company rep attached it does appear slightly scratched on the back. Not sure when or where this occurred, nor are they, but they know who to charge: me, the person whose money they still happen to have in hand, 2 weeks after they received the mailbox.
Like night compared to Amazon or Zappos's day. Will never do business with another small-fry internet retailer again.
Update: Very nice customer service rep told me she would look into whether the package was damaged in shipment and later told me warehouse is claiming it wasn't. Company refuses to refund me any more than $130 on a $250 purchase (I've yet to be refunded anything.) Rep is suggesting I pursue a claim with the Mailboxes Etc who boxed it for shipment but of course I have no evidence they scratched it, and that's exactly what Mailboxes told me. Really terrible experience. I've certainly learned my lesson about only using reputable and trusted internet retailers.
Review by Jwade6 years ago
My credit card has been billed $1400+ but the promised delivery date passed two days ago and the web site tracking system says
"no order found." How worried should I be?
Review by Svilla6 years ago
I purchased mailboxes from this company because of their promises of customer service, fast, free shipping, and hassle free returns. Their on line chat claimed that one mailbox would take two weeks, but in fact it is still not here and I am told it will be shipped 5 weeks after I ordered it! When I called to process a return, I was told that the mailbox I had ordered was not returnable, and that this is shown on their website. I informed the customer service representative that this is not the case -- on the contrary, the website indicates that it is returnable, and indeed that the on line chat person told me so as well before I ordered it. I first called to arrange the return on December 28th, and today, 4 days later, I still have not received confirmation. I am told that the manager will return tomorrow, but I am sending it all back with documentation of my efforts. What a pathetic excuse for an on line merchant!
Review by Flopsy Pankewicz6 years ago
I did a fair amount of research trying to find just the right locking mailbox for our house. Mailboxixchange.com was both informative and priced well. Once I ordered I received several email updates and my new mailbox arrived promptly as promised. I have already recommended them to my neighbors.
Review by Brenlu6 years ago
Arrived sooner than expected, Undamaged. Well built, easy to install, and best looking box on the street. Heavy storm and everything dry.
Review by Ranier Andersdon6 years ago
Mine was a difficult order and they worked with me to fill it. Thanks for the service and a great, great product
Review by Yarni Scarpulla6 years ago
Representative that worked with us - placing order - went above and beyond - absolutely would recommend - product excellent -extremely satisfied -
Review by Antigone6 years ago
I order my mailbox and house numbers with instructions not to arrive before a certain date. My instructions were followed perfectly and I love my product.
Review by ETsosie Friedmeyer6 years ago
go check if they have what u need.
Review by Lacy6 years ago
To find a mailbox that opens both front and rear is rare, but I found the perfect mailbox. It's metal, not plastic and the price was well worth this mailbox. It came in less than a week of ordering. My client is very pleased with his purchase since he was trying to find one that would allow him to have a safer way to get his mail (his mailbox is on a very busy roadway and has poor visibility). I ordered numbers for both sides and when these didn't come with the order, I phoned and was told these came from a different company and that they would track the order. Within minutes, they sent me the tracking number and I know that they are on the way. Thank you to their customer service!! I will do business with this company again!
Review by SueBrighton6 years ago
It would be nice for a person to follow up on e-mails. After all a job of customer service is to take care of customers.
Review by Owain6 years ago
I like the looks, the sturdy build and the magnetic closure. However. I was disappointed to learn that it was made in China.
Review by Floren7 years ago
Lettering was promised last week and tomorrow is Friday of this week and still haven't received. Mailbox and post are perfect just as described. Disappointed in delay of lettering
Review by Ransil7 years ago
Wonderful quality & great design. Received my mailbox sooner than expected.
Review by Mahantesh7 years ago
Order arrived in a very short time and product was just what I ordered.
Review by Nothappycustomer7 years ago
Mailbox and house numbers are sturdy and beautiful to look at.
Review by Lauu7 years ago
I was very happy with the service and the product that I ordered. One minor glitch. The nuts that were sent to attach the mailbox to the cross member were not correct. What was sent was cap nuts which didn't allow me to tighten the unit completely. I had to go out and find the correct nuts in order to attach the mailbox. Also I did not receive the end caps to cover the nuts. Minor issue but annoying. However; I would still recommend you to a friend.