I ordered a Phone soap from them on March 12 that they showed was backordered for a few days. They did not ship it in March, nor April, nor May, nor June, nor July. They continued to list it on their website with many different backorder dates. I contacted them many times, but they never said when they would ship. It seems the problem is they raised the price, after my order, so they were shipping to people who paid the higher price, but not their oldest orders. Not honorable! On July 13th they informed me that the item was no longer available. Not true, they continued to have it on their website. I had been a customer for more than 12 years, but not again. They are not reliable nor trustworthy in my opinion.
Review by Marukore Agbo5 months ago
They add extra shipping which doubles your bill but not until checkout. Once you have paid, you can't undo it. I tried twice to cancel through Customer Service with no response. Dishonest!
Review by RamP9 months ago
Magellan's is terrible. They send everything to Hawaii by surface and charge you plenty. The order didn't arrive in over 30 days, they resent it and promised to reimburse me for the shipping. I followed up and the first customer service rep said to wait 7 days for the charge to appear on my CC statement. It didn't appear. The second cust service agent reneged. Every other retail outlet sends stuff to Hawaii quickly. DON'T USE THEM.
Review by Zobam Derrow1 year ago
Placed order and paid high price for rush shipping. Did not receive. Upon inquiry, customer service said rush delivery takes 9 days. Will arrive day after I leave for vacation. Would not have ordered if website correctly stated delivery time. Dishonest Advertisement.
Review by Ingka Seketa1 year ago
I placed a large order for vacation recently, and didn't receive it....12 days later, I received a LETTER asking me to confirm my shipping address! They hadn't processed the order, and instead of emailing or calling me (they had both pieces of information available to them), they sent a letter. That set the entire transaction back almost 2 weeks!! When I talked to Customer Service (really difficult, both language and comprehension issues !!), they said "the warehouse only sends out letters"...what?? Customer Service doesn't get involved in problems, only the warehouse??
It was a terrible experience, even working with 2 different supervisors, I will never order from them again, ever.
Review by Yez2 years ago
I placed a $282.00 order on Aug. 14, 2018, which included shipping charges for what they called "expedited shipping - 2-4 business days". Today (Aug. 20) I checked the status of the order online, as it hasn't been received yet and should have been delivered already. The link sends me to a FedEx tracking number which says it should be delivered by the evening of Aug. 23. Hello?! I am traveling to Europe early on the morning of the 23rd! Hence, the expedited shipping request I paid for! When I called to inquire, I reached a call center in the Philippines. After much back & forth (in a very heavy, hard-to-understand accent) with a clerk and then his supervisor, I asked to speak with someone in the U.S. in their customer service dept. When I talked to the U.S. rep, she basically just hemmed and hawed and then blamed it on FedEx. YOU, Magellan's, as a company, are responsible for your shipping company choices, if that is going to be the excuse you give your customers!! You also need to be honest and very clear about your shipping costs and policies. The customer service rep also refused to pay for the original shipping when I told her I would be sending it all back, as it isn't coming in time for me to use the items on my trip. Their ineptness and poor business practices shouldn't cost me money!! You can bet I'll be using Travel Smith or some other company in the future; save yourself the aggravation and avoid this company!
Review by Ditoran4 years ago
I just came back from using this purse in Europe for a month. It is the ValultPro Waist Pack. At first I didn't think it was able to what I needed. However, it turned out to be a great purse for travel. I had my hands free and when I got to my destination I simply pulled out the water holder and it worked like a charm. I also liked the area were all the cards I needed was, as well as having a place to have a pen handy without rummaging through the whole purse. The only thing that I didn't like was that the strap was too long for me.
Review by Odyer4 years ago
I recently purchased something from this company which I ended up returning. It took 2 phone calls and 6 weeks to get a refund even though I had tracking information and a signature. Will not order from this company again. Will stick to Travelsmith.
Review by Teraaki7 years ago
very clean and easy site to go to. They have great products too!
Review by Dalhila Joaq11 years ago
Good site! Good products! Good service! Easy to use & understand! Safe with MY info.
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110 West Sola Street