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Macy's is a renowned American chain of high-end department stores that has been providing exceptional shopping experiences to its customers since 1858. Founded by Rowland Hussey Macy, the company has grown to become a household name in the retail industry, offering a wide range of products and services to its customers.
Top Reviews from Reliable Sources
I LIKE TO TALK
I always enjoy shopping here it’s been a long time they been in business so trustworthy storeDated: Fri Jul 22 Source: Trustpilot
I LIKE TO TALK
I always enjoy shopping here it’s been…
I always enjoy shopping here it’s been a long time they been in business so trustworthy store
Date of experience: July 07, 2022 Dated: Thu Jul 07 Source: Trustpilot
Had an excellent experience at Macys the representative at Macys Her name Is luv she works in the jewelry dept helped me out finding jewelry and also helped me with applying my star Money to one of the 3 purchases that was a huge discount she was very nice had a very positive attitude customer service was awesome she was friendly and patient she went above and beyond we need more sales clerks like her that shows this type of professional attitude thanks again Luv I really appreciate your help I walked out of macys a very happy satisfied customer.Dated: Tue Jul 05 Source: Trustpilot
HORRIBLE customer service
HORRIBLE customer service. right up there with Walmart!! They lie and use Mail Innovations through UPS whom is chronic for losing packages. When you call about investigating a missing package they (Macys) act like they have no idea what your talking about!!!!
Date of experience: July 02, 2022 Dated: Sat Jul 02 Source: Trustpilot
This past Sunday I was at the Macy's…
This past Sunday I was at the Macy's store in Menlo Park. I am giving the review one star because I have to. The employees working the shoe department were rude and not very helpful at all. I asked a lady behind the counter if she worked in the shoe department and she stated "well I am behind the register right!" Is Macy's doing so well that they can afford to treat their customers in this matter???? Is a shame, no one takes pride in their jobs anymore!
Date of experience: June 27, 2022 Dated: Mon Jun 27 Source: Trustpilot
Tracy Amanda Thomas
I love the customer service
I purchase a concealer from macy i love my macy gift return thank you for the fragrance i receive 6 different new fragrance love the Ralf Lauren scent for men love from guyana 🇬🇾
Date of experience: June 26, 2022 Dated: Sun Jun 26 Source: Trustpilot
DO NOT BUY MATTRESS FROM MACY'S.
DO NOT BUY MATTRESS FROM MACY'S.
I got a mattresse from Macy's and after a couple weeks of use the top bubbled up and the part where I slept sinked in. When I called their customer support, they sent me a so called specialist who rulled that the mattress Is fine and there is nothing they can do.
Now I find my self with a backache, over $700 on my credit card for something that I can't even use. They have the worse customer service ever.
And one time I made a purchase on the app they canceled, when I called them they said the billing address is incorrect, I called my bank they confirmed that everything it's still the same billing address. When I call them back I got a rude supervisor that basically hang up the phone on my face.
Date of experience: June 25, 2022 Dated: Sat Jun 25 Source: Trustpilot
I can't believe how bad products have…
I can't believe how bad products have gotten on Macys. You can't rust the website anymore. I ordered JOCKEY slim fit t shirts and what arrived appeared to be bootleg knockoffs or rejects T shirts bundled and sold for Macys...fit sleeves everything just wrong. I felt like I was swindled. Happened recently with cologne. You just can't trust 3rd party sellers anymore.
Date of experience: June 22, 2022 Dated: Wed Jun 22 Source: Trustpilot
I had great service in the bedding…
I had great service in the bedding department at the Novi store. The associate was very knowledgeable and she knew her merchandise very well. She is an asset to the company. Keep up the good work. The associate was Sheri Hill #10455230 store 302. Thank you again Sheri for the great service.
Date of experience: June 18, 2022 Dated: Sat Jun 18 Source: Trustpilot
Macy's shipped me a Ralph Lauren hooded…
Macy's shipped me a Ralph Lauren hooded t-shirt with the impossible to remove plastic security device attached. I took it to the store and they removed it. Muriel was polite and accommodating, we had a friendly conversation about local issues. I appreciate the excellent customer service so much that I shopped there again at the back stage section saving $38.00 on Tommy Hilfiger sandals and socks. One employee isn't the whole team but can elevate the team's performance. Macy's sandiego furniture location is my favorite thanks to Muriel.
Date of experience: June 13, 2022 Dated: Mon Jun 13 Source: Trustpilot
Founder: Rowland Hussey Macy
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