We collate all the best reviews from around the Internet so you can view them in one place
Review by Chris R.6 months ago
I keep trying to order items off their site, however, their Verified by Visa thing doesn't work. Just keeps me on a loading screen forever. Once I exit out, it removes my coupons(without notifying me), so I need to go back and add them. Then I start the whole process again, and it doesn't work again. Just going to shop from somewhere else.
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Review by Daniel C.7 months ago
The first time we tried to get them to honor their warranty on a mattress, they flatly refused. There was a small stain on it. I do not know why this would matter unless they intend to reuse the worn-out old mattresses. The second time, it took months to get them to honor the warranty, and they replaced it with a worn-out, used mattress! I could hardly believe this! We took the "hit" of a restocking fee to return it, and will never buy a bed, or anything from them, ever again!
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Review by yakov p.7 months ago
After experiencing HORRIBLE customer service, they make promises and do not keep their word. Bunch of liars!! I would advise shopping elsewhere. I just completed chemotherapy and found dealing with Macy's more stressful!!
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Review by Kimberly M.7 months ago
I love this brand! It offers such large choice of styles and for the price, the quality is actually on top! 100% recommend
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Review by Yiyi V.7 months ago
I was shopping at your store this pass weekend and as a was walking out my 3 yr old says mami her neck looks broken is she ok. Omg it was so funny what's the deal with the giraffe neck manikins? Store fashion square mall Orlando fl
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Review by Bill N.7 months ago
Apparently this once great company has shlved their customer service department for online. There is no way to reach them, whether you use phone, email, message, or chat. The only reply you get is a generic response from a bot.
There are literally hundreds of complaints on their FB pages, which they also ignore.
Beware before teying to purchase from them online.
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Review by Noelle C.7 months ago
My son ordered a sofa online and after it did not show up he finally got a hold of someone that told him it was out of stock. He cancelled the order and bought another sofa elsewhere. A few weeks later the sofa from Macy's showed up and he was charged for it. Took me over a month to get issue resolved. So i learned a trick to get through to customer service. Call their customer service line and when the system asks what the issue is in a few words say "place an order". If you do this you get to talk to a real person and they will patch you through to real people. It is how I was finally able to get things handled. It worked every time for me. Hopefully it can help someone else.
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Review by Eric T.7 months ago
Boy, this dying company definitely isn't what it used to be. Extremely long shipping periods, multiple packages lost in the mail, pathetic customer service who are rude and dismissive after being on hold for 45 minutes. I will never order from this company again, has been a nightmare and it's obvious why they are swiftly going out of business. Would have rated zero stars if I could.
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Review by Aye B.7 months ago
You should see their loading dock it looks like the city dump you think they would clean it up they don't even deserve the 1 star.
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Review by Ellen B.7 months ago
Update: Instacart Customer Service never investigated nor called back as they had said they would. I had to work through my bank and file a fraud complaint against them in order to retrieve my money. Additionally, I needed to replace my bank card so Instacart could not do this again! Be careful!
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Review by Chris8 months ago
Pretty good
Review by Joella M.8 months ago
There are no customer service agents available to take a return and the links on the computer do not work for a return. It is impossible to do a return. went on the Facebook and got through to them. They fixed it all.
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Review by Christy Long8 months ago
I'm not a Macy's shopper, I have never visited their website. I received a gift card for my birthday. I attempted to make 5 purchases, all of which were canceled. I called the helpdesk, they said they did not know why it was canceled. No help. Then I looked at my bank statement and the charges from the orders are just sitting in my bank account tieing up my money. This is the worst shopping experience.
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Review by Laura Dawley Herring8 months ago
We purchased a sofa last year. We bought the ultimate warranty which covers all accidental stains. It was very expensive, but we have three children and a dog so it was necessary. My youngest child got slime all over our couch in March. I called when it happened and we are being given the run around. No one wants to help us. I was told yesterday that it will not be covered by the warranty. They called it general soiling. ?? I feel my money was stolen. We also cannot get our money back for the warranty now that we have filed a claim. No one will help us. As I was typing this I was on hold with customer service. Waited for twenty minutes. Someone picked up and hung up. Wow!
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Review by Karen J.8 months ago
they have closed down the customer service department they do not even have an email customer service department so how do they or why do they continue to sell products? Absurd
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Review by Diane8 months ago
This Macy’s in Framingham is not following cdc guidelines as far as offering hand sanitizer (all pumps empty) and no masks.
The store had a bad odor and one check out open with irate customers...store felt so dirty and employees seemed nervous and preoccupied....not ready to re open!!!
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Review by Dee8 months ago
There is NO CUSTOMER SEVICE at MACYS. Your CHAT LINE is ' out of service' I have been on Telephone HOLD for INE AND HALF HOURS !! I ordered on line Glass Ice Bucket Packing surely could not avoid to arrive broken, There was No bubble wrap. Just put in box to big for item and with brown paper on top .So disappointed Macys used to have good rep. I want to exchange item., to return item- there are glass fragments in package- UNABLE TO PRINT LABEL. Item no longer listed for exchange RATING IS ZERO but there was no selection for Zero
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Review by Julia M.8 months ago
I ordered clothes online from macys. I PAID EXPRESS DELIVERY SPECIFICALLY BECAUSE I WANTED TO GET IT ON CERTAIN TIME. It has been 10 days and i still not received my order.
No wonder why company is sucks and not making revenue.
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Review by fatema alharbi8 months ago
Been Macy’s customer for year and they have the WORST customer service and very disrespectful. I was charged late fees because I did not receive the statement in mail due to Covid and online banking statement did not work since their system does not work properly. The customer service told me to go to my post office and see what I’m not receiving the statements in email. This is a joke.
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Review by Faraidoon S.9 months ago
Macy's reported a late payment for a charge that never showed up on my account. Macy's credit report department staff was rude and gave me inaccurate information. They agreed to investigate the issue, but that never happened.
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Review by Kathy9 months ago
Don't shop at Macy's.
I purchased a juicer which was a Black Friday Special and thought I was getting a great deal. Only to find out the I paid the suggested retail price.
They mark up their prices, then put them on sale to make you feel like you're getting a good deal.
Seriously Macy's ... A Big Black Friday Display advertising a great deal when the price was marked up before putting it on Big Black Friday Special.
MACY'S CAN NOT BE TRUSTED!!!!!
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Review by Vicki J.9 months ago
I don't understand how it takes almost a month to get status of a watch I purchased back on April 25th, 2020. You don't disclose online that shipping would take this long and just my luck UPS is now reporting damage so I still don't have the watch and it's 5/19 today.
I purchased this watch for my niece as a graduation gift. Now I can't even email, chat or talk to a live person. The website keeps directing me to you mr FAQ's. So frustrating no watch and no way to get my money back soon.
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Review by Lisa C9 months ago
I purchased some items on Mar 3 totaling 83.82. My statement date was Mar 8, but I never received it, or maybe I did and forgot about it with the COVID-19 problems. I've noticed our mail is slow and some things I've mailed never arrived. At any rate, I forgot about it.
My next statement date was April 8, By that time I was laid off. I received my statement on April 14, which now included a 28.00 late fee and 2.00 interest fee. Fair enough. I paid the bill on April 14 and vowed never to use the card again.
On May 8 I got my next statement. Another 2.00 interest fee! Way to kick a person when they're down, Macys.
At this point I have no idea what I will owe when the Jun 8 statement comes around. Probably another 2.00. I'm going to try and cancel the card to avoid any further charges, and if I need anything from Macys in the future (doubtful) it will be paid in cash or PayPal.
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Review by Renee Foreman9 months ago
Ordered a quilt set that took forever to arrive only to receive and find out that they advertised online it was microfiber but it is a 100% polyester! Returning. Very misleading!
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Review by Amy Szlavich9 months ago
My family order me a purse for mother's day sadly when it arrived it was the wrong purse and on top of it it was a used purse that had someone Tylenol bottle in it along with Dental floss. I order my mother a guess watch for mothers day and when she opened it the watch was all scratched up and you could see it was a used watch also. Very Disappointed.
