About the answer I received in my last review: Okay, where do I find this number? I send to you right here or by email?
Review by TimBrawn3 months ago
Rapid response - quick resolution. Was very pleased with the ease of solving the problem.
Review by Cypriyaas3 months ago
I am stunned by how exceptional your support service (Bohdana and Pavel) has been. The response was just about immediate and the solution clear, complete, and perfectly effective.
I will spread the word. Your product's exceptionality is only exceeded by the competence and decency of your support people.
You are doing something really right. Your parents should be proud to have raised children like yourselves. Gratefully, Ted Kurtz
Review by RoArGh Maubach3 months ago
You people did everything you said you'd do regarding my refund.
Review by Tracyinkedr3 months ago
I had attempted to purchase Gemini2. The credit card was charged, but the confirmation e-mail did not arrive. I had a hunch why , and the hunch was confirmed the next day by customer service. I had a typo in the e-mail address entered for the purchase. Customer Service generated a new e-mail and confirmation number. I was able to download and use the software .
The software scans for duplicate files. I have a lot of files in my home drive. It took at least 12 hours for the scan to finish. It took several more hours to delete the duplicates. There were more duplicates than I expected.
All seems to be good now.
Review by BWard3 months ago
Excellent service, changed computer and needed to activate.
Review by Rukhshana3 months ago
I purchased the original CleanMyMac software mainly because it stated that all future upgrades would be free under my licence. This has proved not to be the case. I contacted them about their licence and that it contravened the Trades Description Act and the Sale of Goods Act and have heard nothing since. I question whether they are a bona fide company
Review by Ujunwa Tutza3 months ago
Customer support is exceptional. My issue required patience and persistence, and all the time and careful guidance from your support team was finally successful. Thank you.
Review by Tammiko3 months ago
Really appreciate the fast response to my issue which was resolved quickly. I wish all customer service operated in this manner.
Review by Fadri3 months ago
Excellent support for CleanMyMac X, a very useful product if you own a Mac. I was having problems with a beta version of the Mac OS and many vendors will not support the use of their software on a beta system but the MacPaw team was back to me immediately with a solution to my problem.
Review by Mfac3 months ago
Responded and Fixed my issue almost immediately. Great customer service.
Review by Farrugia3 months ago
Innovative and intuitive must have for Mac owners...keeps my system clean and tuned. Modern interface allows you to clearly see what files are being proposed for deletion or purging..it's your call to go ahead or set them aside..for later
Maintenance section is pretty thorough, now even better with ability to free up purgeable space; Maintenance scripts, Cache Flush and speeding up e-mail are straightforward. Ability to rebuild launch service, Reindex Spotlight and repair disk permissions is faultless.
When I upgraded from iMac to iMac Pro...had a problem with Time Machine Snapshot Thinning...and for some reason..had to purge my Time Machine and start all over....MacPaw Support were Ace and tried to determine error with fault reports and stayed with me until problem was resolved.
Uninstaller ferrets out all those hidden files and really makes a clean sweep..
Updater is a fine addition...don't have to check out each application as this lets me know right way when an update is available.
Would highly recommend
Review by Elony4 months ago
Thank you very much for finding my account number. I entered it and it only took about 30 seconds for me to start cleaning my Mac.
Review by Izyan Ghantae4 months ago
Great product, super easy to use and made my Mac much faster
Review by Headto4 months ago
Their Cleanmymac 3 was very good. Good customer service helped me when I migrated to another Mac
Review by Eonie Ojanperä4 months ago
Red flag: Cleanmymac optimization may destroy your mac - can not boot after optimization
1. This is a very serious issue, since customer mac stopped working and had to be reinstalled.
2. So far I don’t know root cause, macpaw support don’t seem to have more advice for me to follow.
3. Hence before touching any optimizations in Cleanmymac I strongly advise that you perform a complete backup of mac harddisk, s.t. you can restore if so required.
1. I have been working with Cleanmymac scan part for long time with my mac customers. No issue so far.
2. However recently I tried the Cleanmymac optimization module.
3. After optimzations performed June 30, I restarted mac, but it never came back up, stuck with spinning wheel at appr. 1/3 of the progress bar.
4. Raised case with macpaw support, whatever they proposed did not help.
5. Hence at the end I had to reinstall mac.
6. Was in parallel trying to get help from experts at techtool (micromat) and paragon. They tried their best, but could tell me how to fix issue.
Review by Keshmarr4 months ago
Very useful product and excellent service + reply to my request. Immediate and so quick. Thanks a lot.
Review by CeeCee4 months ago
Great experience keeping my mac clean from cache files, old files, removing all files related to removed apps. Also, gemini app works well by identifying duplicate pictures saving me space on the hard drive.
Review by Nontokoz4 months ago
One of the best "add-on" apps available for Mac owners. Cleans your Mac of unwanted "stuff" quickly. MacPaw itself is a standout company, as well. I recently had my Clean My Mac erased on a visit to an I-Care shop. They erased my hard drive and gone was my app. I contacted MacPaw and explained the problem. They verified my purchase and had my verification code to me the same day!
Very good customer service and RETEENTION, as I will return to them for future needs, as I'm now doing to clean up more with Gemini II.
Thank you very much MacPaw team!
Review by Oddvoer Derrow4 months ago
Amazing piece of software, and absolutely vital for anyone who owns an ageing, hard used Mac.
My old 2011 iMac’s 500GB hard drive was showing full, for really no good reason, as all of my space consuming photo work is stored off on external hard drives. The best I could claw back was about 3GB at a time.
A bit of research led me to Clean my Mac. Installed, licensed and run, within 30 minutes I had gained 231GB back. A further hour of digging and tweaking yielded another 12GB.
I had a couple of tech questions which I put to MacPaw and got concise, accurate, easy to understand replies very quickly.
For Mac users, highly recommended!
I intend to update my iMac in the near future and Clean my Mac will be installed from day one!
Review by Connisha4 months ago
Great, fast response and with correct direction for solution. Thanks!
Review by Vincyane Thawefeles4 months ago
I have had a few issues with my Activation Code regularly being rejected for the software I'm using - which is a bit of an inconvenience - but every time that happens the MacPaw team respond to my emails almost instantaneously to help resolve the problem. Great customer service - thank you!
Review by Galinho4 months ago
I've always had a good experience with MacPaw, they're responsive and the product is good. Their marketing is a bit full on but that's the world we live in!
Review by Kls Austill4 months ago
Great customer support for a wonderful product. Gets into the nooks and crannies one doesn't know about. Smooth....😊