Congratulations on doing your research on MAACO of Raleigh. I wish I had. With a BBB rating of "F" which is the lowest possible score, I would have steered my truck repair anywhere else with a higher rating. Which is pretty much anywhere else.
On the front end the service is great. Mr Omar told a good story about how a complete package job was so much better than a simple dent repair, and I bought it. 3300.00.
My trucks getting a face lift, and Omar says I'll be very pleased with the result.
A week later it's pickup my truck day, I drove by MAACO and checked to see if I could turn in my rental, only hours before my appointment, and was told it would be ready on schedule.
It was there. Missing turn signal, missing passenger mirror, door won't open, and still has dents that you really can't miss. Paint overspray on rubber parts, and glass, and door handle. Inside of door missing.
When you've turned in your rental and just got out of a cab you are stuck, Omar screwed the mirror on so I could drive home legally. I installed the blinker. Now they are paid, the tone changes.
Omar blamed the body man for not keeping him informed, the mechanic who helped me on my second trip said the dents were not circled, so not fixed, not his fault.
Subsequently Ms Laurie says she can repair the above items at "cost" for me but has no responsibility beyond that.
No one seems to remember that I already bought the complete job. With new parts, instead of the type of piecemeal dent repair they now think is okay.
So here's MAACO of Raleigh. The shop is independently owned so MAACO can't help.
The Better Business Bureau has already graded them F, so they obviously won't respond to yet another complaint.
I told Laurie I would be be leaving my first ugly review on google, and she didn't seem to care much.
There's no shortage of well rated auto body shops in Raleigh, why didn't I just do the research?
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South Church Street 440