Online chat lady Kelli was so so helpful.. can not fault her and she was the most helpful person I had spoken to out of at least 3 of the online chat people for Lottoland.
Review by Muagee1 month ago
Very pleased with this website, got an ad on Instagram for 30 scratch cards for a £1 and just won £50!!
Review by GlobalWebPay1 month ago
They don't let you withdraw unused funds.
Review by Sammul1 month ago
Never had any issues with the site or service.
Loanna especially has been extremely helpful when querying anything with her - First class customer service & a nice boost to the bank balance (Payments are usually processed within 3 days, but for big wins Loanna put these as a priority payment so they arrive sooner)
Review by Jagga1 month ago
Would definitely highly recommend Lottoland. Great website with many different lotteries to choose from, lots of scratch cards to pick from, overall great selection of choices to suit everyone taste. Customer service on the phone superb, they go the extra mile to help you with any problems. I cannot recommend Lottoland enough, definitely give them ago. Only warning is make sure you upload your ID, so that you can be verified. Otherwise you won't be able to withdraw winnings without proving your over 18. So make sure to verify first. Overall excellent, you never know you could be the next big winner.
Review by Zhiguo1 month ago
Deposited too much money by accident and they were very helpful in sorting out my mistake
Review by Mindshred2 months ago
Won £427 with free slots bonus paid into my bank within 1 week
Review by JTBrown2 months ago
Terrible experience self excluded myself for 6 weeks now they want me to go through the whole verification process again!!!! Don’t use this scam website they are fraudsters and try to steal your identity. If I could give zero stars I would!
Update on 15th August after the response!
Lies all lies. You stole my identity when I sent it and then mailed me three days later asking me about my personal life!
Even after verifying.
Once I mentioned trading standards then blocked my account completely even after CC’ing the CEO. If your going to play the lottery then stay as far away from this farce website as you can, you’ll wait 7 days only to be messed about and then they will have your ID and will block your account. Absolutely disgraceful behaviour from a company and you will find their behaviour patronising and belittling.
Review by Britannic Kaundal2 months ago
You barely win compared to another site I play on, even though for example I only play 20 or 30 pence stakes I have won quite a bit on another site, and I mean every time, they are more fair in giving out winnings than this company, so be warned and do not waste your money
Also BE CAREFUL of PROMOTIONS, or depositing a certain amount to get back the same for FREE
AS IN THE EMAILS THEY SEND it WILL STATE DEPOSIT 10 POUNDS NOW TO GET 10 POUNDS BACK
JUST CLICK ON THE LINK
So, what is someone going to do?? click on it straight away, as it sounds GREAAAAT???
Would you READ THE TERMS AND CONDS?? PROBABLY NOT
YOU THEN DEPOSIT IT, EXPECT to see 20 quid in your bank, and then...NOPE ONLY 10....and it does not state once you have deposited the money on the fact it is for a certain game only...Prob a 1 quid stake one?? I do not know, but I wasted a tenner so be careful
In fact over a course of a week I spent about 500 quid and got back about 100, in drips and drabs that of course you play with again...so again not great or fair on giving out winnings, and yet on another site for a tenner and 20 p stake I won 675 quid...I guess I got lucky, but more consistent in giving out winnings....
Review by Aivita2 months ago
Thank you kelli! You are helpful & kind
Review by Manuela2 months ago
I won a maga jackpot of £5000 spent all weekend trying to get my account verified to withdraw I ended up calling customer services and spoke to kelli and it was sorted in a matter of hours 5 star service
Review by Jaysson2 months ago
I have just had help from the team I accidentally hit the deposit button when changing my bank details and transferred £50 which I would never do I just have a few bets paying as I go. I went on the chat line got immediate response and this is being refunded for me. I did'nt expect to be able to do this so really pleased and impressed with the service,
Review by Alberton Bright2 months ago
I’ve been using Lottoland for a while now and whilst I’ve not won any huge amounts any prize money I have won it quickly credited to my account. I’ve only ever had two issues and they were both technical in nature. The first was sorted immediately and the second is being worked on (The update to iOS 13.1 has caused a slight problem with scratch cards). Each time I have contacted them they have been polite, professional and very pleasant to deal with (thanks Kelli).
My only complaint is they don’t give hints on the winning lottery numbers but then it would not be gambling I suppose 😁
Review by Tm2 months ago
You won't get your winnings without a battle. After nearly three weeks I'm still having a battle with them for £20. Just look at most of the other reviews.. It's true they are a nightmare and you won't get your entitled winnings without a fight. Total rip off merchants... Just to add no matter what the owner says it doesn't mean anything. I'm taking this matter further and I hope everybody else gets compensated. It's disgusting what you are doing to people. No matter what the gambling commission says I've never had this problem on sky bet or 888
Com.... I never got paid by the way I'm having an on going problem.. since the response there has been no progress at all. They reply to look genuine. Nicole I did try live chat and I get the same answer every time. It's like hitting my head off a brick wall. You won't give me my money. But I won't give up
Review by Chivenna3 months ago
Excellent customer service, couldn't be happier
Review by Tarunika3 months ago
Great casino. fantastic games and superb support!
Review by Cbates3 months ago
Kelli provided quick and great assistance when needed! Thank you
Review by Batmagnai3 months ago
Slowest payout i ever experience... they told me on they end its settle on monday, my bank have 1 working day transfer from another country, so i waiting now 4 working days and i still dont have money on my account....
Review by Marllenia3 months ago
I moved from the UK to mainland Europe and wanted to re-verify my account with my new address.
The information provided was not accepted and my account frozen.
I explaining myself with Manuel on customer services and uploaded some other form of identification and my account was re-opened after 3 working days.
It pays to communicate with customer services as a human being, explain the limitations and they will endeavor to assist.
Review by Amena Rashan3 months ago
I can only comment on the slots aspect of the site but the returns are VERY poor. You can easily play 30 spins with returns of pennies on around 4 of those spins. I've made multiple deposits with only one withdrawal. Good luck if you're winning on this site but it's not the one for me!
Review by KBkeith3 months ago
I actually love playing on this site but ill no longer be there customer service isn't the best I've waited nearly 2 weeks for my withdrawal and am still waiting when I contacted them I was told last week they had payout issues but it was resolved now and hoped I'd receive my payout soon not even an email or anything to let customers know this had happened will update when payout actually arrives
Review by Chaderick Frecker3 months ago
10/10 best site !!! Won £1000 from the Promo game HORSESHOE - £1 for 30 cards thanks
Review by Tnerese3 months ago
I won nearly £3000 and trying to get it out of lottoland seems very long winded, I'm on day 4 and not heard anything from them or been able to withdraw my funds. I've sent all id that was asked.
Review by Sanmei Shodja3 months ago
I generally play the official euromillions lottery (in the UK). I use topcashback.co.uk a lot topcashback had a promotion for lottoland.co.uk 'spend £10 get £20 cashback'. Cashback has tracked (but isn't guaranteed to payout so can't confirm if it will).
So my initial experience was a bit annoying. I gave ID = passport + utility bill. They replied saying there was no utility bill. I resent it. With the unnecessary back and forth (I sent the right documents in the first place) it took 5 days to get verified.
So I wouldn't be giving 5 stars but... There was a promotion of 'spend £10 get £30 bonus' on Lottoland. I played on Starburst. Lots of flashing lights. I kept pausing to try find out wf any of the settings meant (no real game instructions anywhere on the site - later found out this game is on other sites with better info accompanying it). I was also trying to figure out how the bonus money thing works (essentially you can't withdraw any bonus money until you have wagered at least £1.5k). So anyway a lot of button bashing later and I'm up over £4k. At that point I had wagered the required £1.5k and the money moved into the account balance. I assumed it as a mistake until I worked out what bets I had made and how I had won retrospectively.
I went to cash out and all looked good. But then the payout transaction was cancelled. If I'm honest, fools hope was still lingering in my heart but at the same time I assumed that this is how this scam must work (they don't pay out). I scoured Trust Pilot but no one seemed to have my problem (mostly just people complaining that they didn't have the required ID or didn't win). I contacted customer service and after 24 hours was contacted to request photo of my bank card (covering the middle numbers, & back last 3). I received my second email saying the cash would be paid out in 5-10 working days. 3 days later the £4k+ cash was in my bank. So yea... pretty cool... 5 stars... hundred years...
Review by Fascetto Pokallus3 months ago
No decent service here
Ignoring you in there quick live chat feature...
Answering questions i didn't ask...
No communication skills or customer service.
Cant trust a company who cant answer a question about the products they offer.
Closes the chat after ignoring you - Yeah no thanks