They don't send you a confirmation number at all. Plus when I ordered it through PayPal their website froze and it told me the payment never went through but when I went onto my bank account it said they did receive the money. I looked up the items on my Lolliculture account it said they received the payment. Anyway it's been a month and no items have been shipped out to me. I glad I went through PayPal though.Oh and by the way they do not answer phone calls and emails. So don't even bother with that. Someone needs to really shut this company down because people are losing their money and it's fraud.
Review by Maxxis10 months ago
Waste of money and time. The goods are not quality enough and they don't deliver on time. It seems it was the last time I used this company.
Review by Zeke11 months ago
I have ordered things from them before and I always receive my orders but sometimes the shipping is extremely delayed but I'm pleased with my purchases
Review by JosephVan1 year ago
Ordered on 2/24/19. As of 4//9/19 I have received no product or a refund. I have called and sent many E mails with no response. Stay away @ all costs. I don't want anyone else to be ripped off by this company
Review by Bafford1 year ago
Do not waste your money or time ordering from this company they take a very long time to deliver your merchandise the customer service is awful they do not answer the phones.
I used to order from them before and although they took a long time I will receive my products I don't know what happened now but I ordered a few things and I still haven't received my product and that was two months ago
Review by Rabertha1 year ago
I have ordered from lollicouture a few times as far back at 2015, my last order was 1/28/18 and I have had no problems at all UNTIL NOW!! I placed my order on 4/4/19 and I have not gotten it yet despite their shipping policy clearly stating it should have shipped by now; I understand things happen and there are delays, but I have emailed you and gotten no response and this is not acceptable at all!!!
NOTE TO CUSTOMER SERVICE:
I am waiting on hold right now to get an update on my order as I have emailed you now 3 times and gotten no responses.
I WANT AN UPDATE ON MY ORDER AND I NEED A CALL OR EMAIL BACK OR YOU NEED TO RETURN MY MONEY NOW!!! IT MAKES NO SENSE THAT YOU CANT EVEN CONTACT ME BACK ABOUT MY ORDER. I DON'T KNOW WHAT HAPPEN TO YOUR COMPANY, BUT YOUR CUSTOMER SERVICE HAS TAKEN A NOSE DIVE AND I WILL NEVER ORDER FROM YOU AGAIN!!!!!!!!!!!!!! YOU CAN LOOK FORWARD TO MY REVIEWS BECAUSE I AM ABOUT TO BLAST YOU ON ALL AVAILABLE AVENUES.
AND I JUST GOT HUNG UP ON AFTER 39 MINUTES
Review by Sololoft2 years ago
Okay i literally don't know what any of these people are talking about cause i love this site. The first time i used it like 3 years ago i was a little upset because i was expecting a fast shipment but it took about 6-9 business days. Then later i came to realize that on the site it actually tells you that some of the products they have come from an outside vendor which they wait till they get to send out your order all together and this is what causes the delay. After understanding that I've never stopped using the site. Love how they tell you the size of the model so you can compare more less to your size. I give this site a 4/5 and not a 5/5 because they could improve on telling you on the spot if something is back ordered instead of telling you once you when you get your order in the invoice. They refund in literally like 2 days so don't let that scare you.
Review by AkashaQD Abouniaaj2 years ago
Placed an order before they opened on a Wednesday and here it is 4 business days later and can not get any information on my order. Sent an email and they sent me someone elses shipping usps number. Tried calling them several times and sat on automated hold over two hours. Their invoice says all orders ship in 24 hours and if placed by 2pm pst would ship the sameday. When calling them the invoice says customer service available 8am to 5pm pst but when you call it says 10am to 5pm pst. So in my opinion their customer service SUCKS hence 1 star. It will be my last order with them.
Review by BeachGirl Pflugi2 years ago
I ordered a pair of boots months ago, the money was taken from my account, and I have yet to receive my order. Not only that, the company has ignored every message I have sent, and there is not an operating phone number for them!
Review by Self2 years ago
Called a few times and sent e-mails trying to get an answer on the fact I was sent 2 left boots. How do you get someone to answer you?
Review by Suemiller2 years ago
As a person who shops 80% of the time online, I got had this time. I ordered 3 pair of shoes January 2017,called several times different lies every time. I have never experienced the ridiculous customers service and mistreatment of customers in my life they are horrible. March,May and August got email your order is being shipped. It's August 26,2017 still no package. Save your money,time and frustration. THIS COMPANY IS THE WORST IN ONLINE SHOPPING.PLEASE DON'T DO BUSINESS WITH THEM.
Review by Pgaeh2 years ago
I always order 10 or more items from LolliCouture and I'm always missing 2 or 3 items which I paid for. No store credit or refund. One time they sent me wrong items and I emailed them about the problem. They told me to send a picture and they never responded back. I don't understand why it's so hard for them to get people's order right. I never write reviews but this company is horrible and it sucks cause i do love some of the clothes I purchased from them.
Review by MikeCunningham2 years ago
I placed an order that arrived with missing items and a notation that I would be credited the difference. When I called to inquire about the credit I was told one of the item was just on back order and the other had been sent and received. I also received the WORST CUSTOMER SERVICE EVER!!!!
Where does this company find its employees? This was my second time dealing with the "customer service" department and this experience was as bad as the first. There was never an attempt to listen, accommodate, or even satisfy me as a customer. The individual who replied to my email was rude, unprofessional, and would not even given me their name or employee number. (Or any means to escalate further.) I do NOT recommend this company at all!
Review by Butterscotch2 years ago
This company has done nothing but steal my money. Never sent me my order, said they would refund my money. That was a couple months ago and all they do is come up with excuses as to why they can't. Look into their company on BBB the have a F rating
Review by Pegvir2 years ago
Absolutely terrible!!!! I ordered a pair of boots and when I received them they were two different sizes and they were both left feet!!!! Really!! Then they had me send a request to a return dept that denied my return. How in the hell am I supposed to wear two freakin left shoes!!! Wont fix it, Wont refund it, Wont answer my emails or the phone for that matter. I may drive to Chino being as I only live two cities over!!!
Review by Centagne2 years ago
I wish I could give zero stars to this place. I ordered boots with a 24 hour shopping guarantee and here I am 3 weeks later with no boots. I emailed and actually got an email back with tracking info and the tracking info was fake! Typed it in and it didn't even exist!! I emailed them back and it said email couldn't be sent because the email didn't exist!! They took my money and never sent me anything at all. DO NOT ORDER FROM LOLLICOTURE!!
Review by Fharos Debeck2 years ago
Scam website. Send you things that look completely different than were pictured online. They make you "request" for returns only to make you wait a month for an email refusing the return, stating that they were "clearance" when they were regularly priced items on which a coupon code was used (NOT the same thing as clearance). Save your money, time, and stress...SHOP ELSEWHERE!!
Review by Harn Neveroski2 years ago
I ordered a romper from this website over 2 months ago it took them over a week to respond back to my email. All they said was my order was sent but it got lost, they encouraged me to search for another item but all I wanted was my money back, they would only give me store credit. I just wanted my money back. So DON'T EVEN WASTE YOUR TIME ON THIS WEBSITE!
Review by Barea2 years ago
I ordered a pair of black over the knee boots from here and I am extremely pleased! I did read all of the negative reviews prior to ordering the boots which made me very hesitant to buy from lollicouture but I took a chance and couldn't be happier with the product. The boots were exactly what I was expecting, size was correct, and they got here just three days after I made the purchase..plus you can't beat the price!
Review by Aayu Sandre2 years ago
The boots that I purchased were incredibly CHEAP. I tried them on and the floor alone scratched the entire bottom. I tried returning them because they were ugly and not what I was expecting and they accused me of "using" them and denied my return.
Review by Sessay3 years ago
Please do not even waste your time ordering from this company. I ordered from them 20 days ago and I only got part of my order. I had to email them to find out when would I receive the other part of my order, as they begin to tell me the item is no longer listed and that I could only get the sale price for the item that I paid full price for!!!! NEVER AGAIN!!!!
Review by Jalilla3 years ago
DO NOT order from this place! I ordered boots well over a month and a half ago, and after about 3 weeks of never receiving them, I sent an email. They never responded. I sent TWO more emails. No response! So I decide to message them on instagram, where someone actually answers me.....and it was so difficult to even get them to help me, because they would just tell me to call customer service or they would say they would check my order and then never did so I had to keep messaging them literally over and over until they finally decided to check my order and they tell me that my package got lost in the mail. The worst part is the person who's helping you barely speaks English so when they send messages, I can barely understand what they wrote me!! So they tell me that they can send me another pair of boots but by this time I was so done with them I told them I wanted a refund. They never answered. So I filed a complaint with PayPal and messaged them like 3 times telling them I want a refund and that I filed a complaint on PayPal. They finally answer me telling me they got my complaint and will give me my refund but they have the $#*!in nerve to tell me that if I never received my boots that I should have emailed them. I was like I EMAILED YOU THREE TIMES WITH NO ANSWER!!!! I HAD TO REACH YOU THROUGH $#*!IN INSTAGRAM!! Screw this place I will never order from here ever again!!!
Review by Wolverine Seplow3 years ago
This company is a joke!!! I order something the wrong size and sent it back. They stated they never rec'd it, however, I went to the UPS store and they gave me a print out of my package being rec'd by someone in there company. They keep giving me the run around since February and we are in May. I asked to speak to a manager and the guy transfers me to some lady who supposedly is the manager and once she was done talking to me she stated she would make sure to give it to her SUPERVISOR...now if your a manger aren't you above a supervisor. I knew she was not the manager just the way she was handling my situation... so let see... I am going on 3 mths just to get my refund on boots they lost in there company... wish me luck
Review by Reginold Ashbaucher3 years ago
I wore a pair of their boots twice and the heel snapped off. Then I called costumer service and never got an answer and when I emailed them they sent be back a message saying they wouldn't help.