I returned a bra which was $25.20. I read their return policy and felt it would be an easy. NOT!!!! FIRST THEY NEEDED A TRACKING NUMBER FROM THE POST OFFICE. SORRY, I DIDN'T SAVE RECEIPT FROM POST OFFICE. 15 EMAILS PLUS SPEAKING WITH TWO REPRESENTATIVES, THEY ASSURED ME THEY WOULD CREDIT MY ACCOUNT. NOT!!!! WORDS OF WISDOM ---- DON'T DO BUSINESS WITH THIS COMPANY.
Review by Mortenm11 months ago
I ordered a body suit online, being unsure of the sizing i read the return policy which said it was hassle free so i was comforted. I received the product and the description was nothing like the product actually was, the suit was supposed to have an inbuilt bra be comfortable and easy to wear. It was this loose crop to, hardly a bra and the support it describes is just super tight fabric that looks unbelievably terrible. This product was totally crap. When I inquired about returning it i was asked to pay express post snd when i sent it back without express post customer service kept saying they haven't received it. Terrible company
Review by Hyriu3 years ago
Leonisa "claims" that their return policy is a 60-day hassle free, any reason type of policy and your "satisfaction" is guaranteed! But its anything but that!! How the hell are you supposed to know if you're satisfied with their product without wearing it, at least ONCE?! They think that you're supposed to know if the bra (or anything else for that matter) will work well for you and be what it "claimed" to be online, WITHOUT wearing it?! I mean if you tried on a pair of shoes at the store and they seemed fine, but once you wore them once or twice you realize they are really uncomfortable, you'd want to return them, right?
They had some lame excuse that if the product had been worn they wouldn't be able to resell it! But that's such bull$#*!, every company has the option to receive any product back and then if they can't resell it, they just write it off!! Many companies do this EVERY DAY and have awesome return policies! But Leonisa DOES NOT! DON'T LET THEM FOOL YOU! THEIR RETURN POLICY IS A JOKE! If you go ahead and order from them, you'd better hope you love it and it fits perfectly and does EXACTLY what you wan it to, because otherwise you may not be able to return it.....especially if you try to wear it once and will be stuck with something you can't use!!!
Review by Liviusz Malkomes4 years ago
In February, I ordered a total of 7 garments from Leonisa because the company touts their "hassle-free" return experience. When the package arrived, 3 of the items didn't fit, so I promptly packed them up, followed Leonisa's return instructions to a T, paid $20 postage, and sent the parcel back to Leonisa -- using the return label provided by the company.
Approximately 1.5 months later, the parcel was sent back to me because it was *unclaimed* by the company.
April 7 -- I took pictures of the receipts, parcel, and labels on the parcel, emailed the company through the email address provided on the website, asking why they didn't claim my return parcel.
April 9 -- No reply from Leonisa. Attempted to contact them again via their contact form on the website.
April 12 -- Still no reply. Private messaged them on Facebook.
April 13 -- Finally got a reply on Facebook, telling me that customer service will contact me shortly.
April 13 -- Got an email reply from CS, basically saying that they didn't receive the parcel and I should send it to the stated return address. The thing is, I used the return label PROVIDED BY THEM. There's no way I'd sent it to the wrong address. Leonisa didn't receive the return parcel because *no one at the company has claimed it,* as clearly stated on the delivery label.
April 14 -- They once again asked me to send it. Here's the problem: What if I sent it the the same address, only to be once again sent it back to me? Then I'd be out $40 and stuck with things that don't fit, not to mention the extra trips and unnecessary hassle of attempting to get a hold of someone at Leonisa.
Leonisa decided to stop responding altogether. Now, it's clear to me that they simply don't want to accept the return package and don't want to give me a full refund on items that don't fit.
Then and only then had I decided to write a review about the terrible experience -- I always give a company the benefit of a doubt before leaving a bad review.
With Leonisa, I'm sure I'll never shop there, ever again. And I'll make sure to spread the words to my friends and family.
Their return is anything but hassle free. And their customer service is a joke.
Update: Miraculously, I've received yet another email from Leonisa *after* I've started sharing my experience online. Same old, same old. Saying that I should resend it without addressing my question or providing a better solution. At this point, I'm done dealing with them. No point going back and forth and wasting my time with this company.
Review by LDonaldson Sidonashvili10 years ago
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