CONSUMER BEWARE! I went to LensCrafters to get contacts. I went through the process of getting fitted and trained on how to use and maintain my contacts. The trial contacts were ordered when I completed my eye exam. I was told it would take 4-5 weeks as my contacts were special order. Approximately two weeks after that I received a call from a store rep who told me there was a problem with ordering the contacts; that they were having a communication problem with the fax machine (really? A fax machine?) so now the order would be delayed in excess of the normal 4-5 weeks. When the contacts finally arrived a few weeks later, I received the contacts training at the store. I was then told I should order a supply of contacts. I was planning to order a 12-month supply, however when they told me that the contacts that I need cost $448.20 for a 6-month supply, I only ordered 6-months. Now I had to wait another 4-5 weeks for my permanent prescription order to arrive. During that time, I was to use the trial pair they ordered. I have never worn contacts before and somehow, about three weeks along, one of the contacts ripped. I called the store and was told that the trial pair was the only pair they ordered; I would have to wait for my permanent order to be delivered. I was going away in two days and really needed to wear my contacts. I was taken aback when they told me that they only ordered one trial pair. One trial pair for a person that has never worn contacts. This just make no sense.
So, now it comes time to re-order the contacts. I ordered the new contacts from a website. The same manufacturer, same contacts, same 4-5 weeks for delivery; only $219.98 for a 6-month supply. I can guess that LensCrafters pays less than I did so that means I was charged over 100% mark up! I personally find this a violation of trust. I expect to pay some markup but over 100% is offensive. So, before I gave a poor review of LensCrafters, I thought I would give them a chance to make things right. I was told by their rep that they are unwilling to do anything about this matter because the 30-day post sale period is over. Keep in mind that I trusted that I was not getting taken advantage of, so I did not feel the necessity to look at the whole picture until long after their 30-day post sale period for complaint's or requests for refunds ended. I will never do business with LensCrafters or anyone associated with them ever again. I recommend that other consumers do the same. Buyer Beware.
Review by Creatif Serpas1 year ago
i went in to go to see an optometrist for an adolescent. They advised me it was going be at least an hour wait. I asked was this the normal process as i have never had a eye visit take so long just to see someone. i then asked why isnt this information disclosed or a better appointment time if someone has to wait that long to see someone then another hour for the process itself. i informed that i would go to another location to see if they had openings and come back if not. that they could keep everything as is. i went to another lenscrafters location who informed me that their process was shorter, however, they didnt have any time available until later. i proceeded to go back to the original location and in the interim trying to get information on how to file a complaint for the process. then i come back and they advise me that it was going to a cost for an exam that i have known to be optional. they advised me that it had to be done. i asked was there any additional prices because i felt as though now i was being charged for things i should have the option to decline. i then wanted to know the price of the glasses since now everything is beginning to be alot different then what i am accustomed to. As i am speaking with the person regarding the cost of the glasses i continue to get interrupted by the other lady about doing the exam. i advised her i am still trying to figure things out. i then allowed the exam to continue while im trying to figure out costs of the glasses. the doctor by whom i was initially told wasnt going to the exam came in to do it. she asked me how was i doing and i then proceeded to let her know the what transpired with the visit. she continued to rudely interrupt not allowing me tell her what happened and how things could be processed differently for future patients. she then refused service because which i believe could be for discrimination as well as infair treatment because someone is giving feedback about their visit. i contacted the police. the staff refused to give me back paper work and ensured that nothing be billed since proper services were declined.
Review by Noggles1 year ago
bought here, good experience
Review by Pikachew2 years ago
LensCrafters in Market Mall, Calgary promises the glasses in a week.... Oh, maybe next week.... Oh, they're being shipped today .... Oh, they're on the truck...should be here by next Tuesday... maybe... (NOT)... Will definitely be in today's delivery...or maybe tomorrow... We'll call you as soon as they arrive... Love the one hour service!
Review by MizKatz2 years ago
Bought prescription eyeglasses two years ago at Belair Mall location in Mobile, Al., Company rep refused to replace damaged lens unless new prescription obtained. Spent 600.00 on eye doctor appt and a prescription for eyeglass frames, and paid a copay for replacement eyeglass due to navy coating coming off frames while framing still under warranty. Company rep stated that my frames were out of stock and discontinued. Called Lenscrafters 8777536727, August 23, 2017, spoke to Sharon in Customer service, explaining what all happened at the local Belair Mall Store and Airport location about how the company discontinued my prescription which I paid 300.00 still under warranty and still paying for them on credit. Sharon stated that my claim would be resolved and made right within a few days, I would hear from a regional manager about my issue. It's been a week now and no one has contacted me about replacing my eyeglass frames. The telephone number at Lenscrafters Customer Sevice has now been disconnected. There is no alternate telephone number to inform the public how to reach them.
Review by ScoMore3 years ago
ALL brick and mortar eye glass stores are owned by the same company and are artificially expensive. Look it up for yourself.
So, it is with some reluctance that I $#*! about one of them. I mean, what's the point? Well, be that as it may....
Lenscrafters has been advertising Clarifye as the new digital eye exam. They advertise that this new 'technology' eliminates the "1 or 2, 2 or 3" experience. Through a link, Lenscrafters.com led me to make an appointment with an optometrist who didn't even have this 'technology'. I would have to go to somewhere else for it. BUT, get this - the new 'technology' only eliminates the doctor manually flipping the machine's lenses. The doctor now flips them with a button and the machine electronically flips them. IT'S STILL "1 or 2, 2 or 3" for crying out loud!
I would have walked out had my wife not been with me. But, I will not patronize Lenscrafters again. Deceptive.
Review by Duveen3 years ago
Bought a $500 gift certificate. Mailed it to her. Her address had changed. Got lost in mail. There Policy is "Must have the gift certificate to redeem it. NOT just the receipt of the Gift certificate purchase!" They tell you that at purchase. So it s gone! Multiple calls to them "we'll call you back!". = They don't! I have personally gone in to the store = "Awaiting manager or corporate e-mail response!" Yes they have great Lenses - I always get the best of the best of progressive Oakley's. But Gift certificate,.. if it gets lost in the mail, your gone eat it, and waist of a lot of time trying to get it back! Next I suppose Ill be filing small claims court, which also takes more time and money! What a pain!! Never doing that again! General manager at this store Mike Lozada = "Don't know or think we can cancel the gift cert order number. But we are aware of it and working on it! I.E. = you gonna have to spend a lot more time and fight for it. I'm just tired of having to keep calling and going in to store to resolve it. I have receipt in email of purchase, but ultimately their policy and stance is "You must have the actual Gift certificate piece of paper!, Not the receipt - but the actual Gift Certificate" I Hate to go this route, but my time and effort is valuable. I will never do gift certificate there again! Other places would be "You have receipt? - No problem, well refund you or issue another gift certificate. Lenscrafters = different story!
Review by Mouttou Bykova4 years ago
I recently went shopping for a pair of glasses and I found lens crafters to be way overly priced on both their frames and lenses. You can buy the same elsewhere for much less. They said my lenses would be much more than every other place I went even with a 40% discount on the lenses. Meaning they must be charging at least 50% more for lenses then other places so they can give you a discount which still ends up costing you more money in the long run then if you would have went somewhere else. And $200 for a frame that in most other places you can get similar quality for $65 or less on sale. I think they should get real with their pricing and I don't see how they manage to stay in business or doesn't anybody bother to shop around anymore? Anyway, I was very disappointed with the whole experience in general and have not plans or ever going back to lens crafters.
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